Issues

Having and issue with Goalscape? We are keen to help!

Please first check the Known Issues; you may find an answer straight away! If your problem is not covered you can start a new discussion here by clicking the 'New Discussion' button below right. Remember to make the discussion private if your message contains any confidential details.

To help us to help you as quickly as possible, please include the following information:

  • Whether you are using the new Web app (https://goalscape.app), or the pre-2022 legacy versions of Goalscape (Goalscape Online, Goalscape Desktop).
  • Your Operating System and version
  • Browser and version
  • Screenshots are always useful too!

We always respond fast – and we resolve 99.9% of all issues within 24 hours.

Title State Replies Latest Post
alfaris's Avatar

Goalscape backup

open 10 30 Jun, 2022 10:57 AM by alfaris
alfaris's Avatar

Goalscape does not open (blank page)

open 7 09 Jun, 2022 12:09 PM by Richard Parslow
Adam Billings's Avatar

Lost my Goals

open 1 16 May, 2022 06:12 PM by Richard Parslow
ariel.malamud's Avatar

Lost my pasted images

open 2 26 Apr, 2022 01:02 PM by ariel.malamud
TOMER LEVI's Avatar

desktop app

resolved 0 25 Apr, 2022 06:37 AM by TOMER LEVI
Eisa ALSHAMSI's Avatar

Re: Right to Left Unicode support

open 5 28 Mar, 2022 01:41 PM by Richard Parslow
gregg's Avatar

Copy & Paste from the clipboard online using Firefox

open 3 18 Mar, 2022 04:52 PM by Richard Parslow
asy966's Avatar

Refund

open 3 16 Mar, 2022 11:23 PM by Richard Parslow
Pete Lindley's Avatar

Copy & Paste online using Firefox

open 5 16 Mar, 2022 11:07 PM by Richard Parslow
gregg's Avatar

can't drag and drop to move a sub goal which itself has 2 layers of subgoals

resolved 12 16 Mar, 2022 02:59 AM by gregg
yves menu's Avatar

data lost

open 1 14 Mar, 2022 03:56 PM by Richard Parslow
Michael Bothe's Avatar

lifetime membership

open 3 15 Feb, 2022 05:16 PM by Richard Parslow
asy966's Avatar

Arabic words in goal title are connected sometimes (happens in the visual shape, not in the area of editing)

resolved 2 04 Feb, 2022 06:59 PM by Richard Parslow
asy966's Avatar

error server message + due date and other fields below it are not active inside many goals

open 1 03 Feb, 2022 10:23 PM by Richard Parslow
ariel.malamud's Avatar

Problem resizing the panel header

resolved 4 02 Feb, 2022 07:22 PM by Richard Parslow
stevekillian+tinderapp's Avatar

Printing & Exporting Question -- as of January 2022 via the 14-day trial

open 3 20 Jan, 2022 03:16 AM by Richard Parslow
Kenneth McDowell's Avatar

Files

open 3 19 Jan, 2022 11:58 PM by Richard Parslow
giuliano.gaiba's Avatar

KEYBOARD

open 4 18 Jan, 2022 12:29 AM by Richard Parslow
julia's Avatar

Letter e not working and how to disable emojis

open 6 17 Jan, 2022 08:38 PM by Richard Parslow
Manny's Avatar

typing "d" brings up dialog asking "Do you want to enable Dictation?"

open 3 17 Jan, 2022 06:02 PM by Richard Parslow
kerry's Avatar

Typing 'd' brings up dictation on Mac

open 1 03 Jan, 2022 08:36 PM by Richard Parslow
stefanscheib04's Avatar

Copy and paste of goals in web application - notes are deleted

open 6 12 Dec, 2021 03:36 PM by Richard Parslow
miguelheise's Avatar

Transfer Goalscape Desktop to online

open 1 21 Nov, 2021 05:03 PM by Richard Parslow
alfaris's Avatar

New goalscape update

resolved 16 19 Nov, 2021 04:36 PM by alfaris
Meindert Schaap's Avatar

Goalscape Desktop not opening anymore...

open 7 15 Nov, 2021 02:46 PM by Richard Parslow
alfaris's Avatar

invitation email not received !(goalscape 3 beta)

resolved 12 14 Nov, 2021 07:14 AM by alfaris
alfaris's Avatar

Goalscape 3 beta (goal importance changed on move)

resolved 3 25 Oct, 2021 12:07 PM by alfaris
alfaris's Avatar

Overdue goals warning (goalscape beta 3)

resolved 4 16 Oct, 2021 06:03 PM by alfaris
alfaris's Avatar

Coloring subgoals button not working

resolved 3 16 Oct, 2021 06:01 PM by alfaris
KrisD's Avatar

3.0 Beta Bugs with Colors + Request for shortcuts

open 3 15 Oct, 2021 09:55 PM by Richard Parslow

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