Problems

Having some trouble? Something not quite working according to the description in Help text or Infopoint videos?

Please first check the Known Issues and use the Search function on this forum (above right): you may find an answer straight away! If your problem is not covered you can start a new discussion here by clicking the '**New Discussion**' button below right. Remember to make the discussion private if your message contains any confidential details.

To help us to help you as quickly as possible, please include the following information:

  • Whether you are talking about Goalscape Desktop or Goalscape Connect (or both)
  • Your Operating System and version (eg 'Windows 8')
  • For any download, installation or activation issues – and for anything to do with Goalscape Connect – please include:
    • Your browser and version
    • How you connect to the Internet (direct Ethernet/WiFi or via a LAN)
  • Details of any error messages – and if there is a 'Show details' button please click it and C&P the entire text with your message
  • Screenshots are always useful too!

We always respond fast – and we resolve 99.9% of all issues within 24 hours.

Title State Replies Latest Post
Thomas Seidl's Avatar

grey login field in Goalscape online

open 1 17 Jan, 2021 12:53 PM by Richard Parslow
Justin von Eberstein's Avatar

Void Segment on Ring

open 1 14 Jan, 2021 01:01 AM by Richard Parslow
Piotr's Avatar

Mistakenly deleted the project

resolved 0 12 Jan, 2021 05:08 AM by Piotr
Thomas Seidl's Avatar

New subgoal is not drawn properly

open 1 06 Jan, 2021 03:36 PM by Richard Parslow
fs's Avatar

Cannot make project public

resolved 2 06 Jan, 2021 08:28 AM by fs
Gary Monti's Avatar

NEVERMIND: I found the desktop link

resolved 0 05 Jan, 2021 02:12 PM by Gary Monti
Gary Monti's Avatar

Desktop vs online version

open 1 05 Jan, 2021 02:12 PM by Richard Parslow
Niek van der Donk's Avatar

Cannot sign in to Goalscape using iOS app

open 2 02 Jan, 2021 12:37 PM by Richard Parslow
Rob Baines's Avatar

Mobile App not loading

open 3 02 Jan, 2021 11:54 AM by Richard Parslow
Marcelo Kuramoto's Avatar

DLL problem

open 3 30 Dec, 2020 03:34 PM by mrkuramoto
Neil Liddell's Avatar

Download templates

open 1 30 Dec, 2020 03:02 PM by Richard Parslow
Thomas Seidl's Avatar

great, it works! ---- tiny problem with home view

open 3 22 Dec, 2020 09:37 PM by Richard Parslow
Jon Graham's Avatar

GOalscape online

resolved 3 08 Nov, 2020 02:19 PM by Richard Parslow
cornelvdv's Avatar

Desktop Version Not Working!

open 1 07 Nov, 2020 06:17 PM by Richard Parslow
Steve Curry's Avatar

Naming goals

open 3 13 Sep, 2020 01:41 PM by Richard Parslow
Chris Andrew Napoli's Avatar

Software won't open on computer.

open 3 17 Jul, 2020 05:50 PM by Richard Parslow
Monte McFerron's Avatar

Log in takes me to my receipt and profile. Can't get to my Goalscape.

open 8 07 Jul, 2020 11:25 PM by Richard Parslow
Adrian Moss's Avatar

PNG or PDF downloads

open 1 07 Jul, 2020 11:05 PM by Richard Parslow
Andrew Mason's Avatar

Adobe Air

open 5 19 Jun, 2020 10:55 AM by Richard Parslow
Armin Prediger's Avatar

Certification problem despite following advice in Known Issues

open 6 27 Apr, 2020 02:20 PM by Tomas Lehuta
cornelvdv's Avatar

New Version

resolved 1 10 Apr, 2020 09:59 AM by Richard Parslow
Inga's Avatar

The programs installation

resolved 22 26 Mar, 2020 05:02 PM by Richard Parslow
Mark Cunningham's Avatar

Adobe Flash player v19.0.0

open 1 25 Mar, 2020 12:18 PM by Richard Parslow
Rainer Hillekamp's Avatar

Update to 2.9.9 (4259.1456)

open 1 15 Mar, 2020 05:26 PM by Richard Parslow
Slaven Sego's Avatar

iPad - unable to open any version of the software

open 1 12 Mar, 2020 03:31 PM by Richard Parslow
Lili Englehardt's Avatar

Just paid for a subscription but can't load more projects

open 1 09 Mar, 2020 12:52 AM by Richard Parslow
Ioannis Pappas's Avatar

Update the version of the application

open 1 24 Feb, 2020 12:45 PM by Richard Parslow
Brian Thompson's Avatar

New computer and need to install Goalscape

open 1 11 Feb, 2020 10:18 PM by Richard Parslow
Pierre's Avatar

display

open 3 22 Jan, 2020 10:28 PM by Richard Parslow
Søren's Avatar

“Adobe AIR.framework” is damaged and can’t be opened

resolved 2 19 Jan, 2020 10:18 AM by Richard Parslow

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