Problems

Having some trouble? Something not quite working according to the description in Help text or Infopoint videos?

Please first check the Known Issues and use the Search function on this forum (above right): you may find an answer straight away! If your problem is not covered you can start a new discussion here by clicking the '**New Discussion**' button below right. Remember to make the discussion private if your message contains any confidential details.

To help us to help you as quickly as possible, please include the following information:

  • Whether you are talking about Goalscape Desktop or Goalscape Connect (or both)
  • Your Operating System and version (eg 'Windows 8')
  • For any download, installation or activation issues – and for anything to do with Goalscape Connect – please include:
    • Your browser and version
    • How you connect to the Internet (direct Ethernet/WiFi or via a LAN)
  • Details of any error messages – and if there is a 'Show details' button please click it and C&P the entire text with your message
  • Screenshots are always useful too!

We always respond fast – and we resolve 99.9% of all issues within 24 hours.

Title State Replies Latest Post
Luther Baker's Avatar

Upgrade Certificate message

open 1 13 Nov, 2018 08:47 PM by Richard Parslow
adele's Avatar

Error when trying to log in

resolved 4 23 Oct, 2018 03:05 PM by adelewh
Peter Keen's Avatar

upload documents failing

open 1 18 Oct, 2018 09:23 PM by Richard Parslow
Jake's Avatar

Goalscape Won't Open

resolved 3 02 Oct, 2018 10:06 AM by Richard Parslow
andrew's Avatar

Download Goalscape onto computer to view projects

open 1 01 Oct, 2018 05:21 PM by Richard Parslow
Chris's Avatar

Export to PNG is hard to use

open 1 06 Aug, 2018 09:50 AM by Richard Parslow
Chris's Avatar

better support use of keyboard

open 4 01 Aug, 2018 12:08 PM by Richard Parslow
Chris's Avatar

CTRL+Del doesn't delete goal

open 5 01 Aug, 2018 11:56 AM by Emmett Lazich
Chris's Avatar

new subgoal gets color of parent although 'apply to subgoals' is NOT selected

open 3 31 Jul, 2018 10:30 AM by Richard Parslow
and78386's Avatar

Notes not imported properly from MindManager maps

open 2 30 Jul, 2018 08:08 PM by Richard Parslow
Chris's Avatar

Export: vector image is cropped

open 1 30 Jul, 2018 06:27 PM by Richard Parslow
Chris's Avatar

second goal without default title

open 3 29 Jul, 2018 12:35 PM by Richard Parslow
Chris's Avatar

color of goal 'gets lost'

open 1 29 Jul, 2018 11:59 AM by Richard Parslow
Chris's Avatar

goal title not selected - entering new title not as easy as it could be

open 1 29 Jul, 2018 10:26 AM by Richard Parslow
and78386's Avatar

Goalscape Desktop: Slow response in the "The Now Habit" template

open 5 27 Jul, 2018 03:37 PM by and78386
and78386's Avatar

Breadcrumb and arrow key navigation is wrong

open 3 26 Jul, 2018 03:33 PM by Richard Parslow
praveensss's Avatar

Goalscape Desktop

open 7 26 Jun, 2018 02:36 PM by Tomas Lehuta
Tom Dillard's Avatar

get gsp on my desk top

open 1 15 Jun, 2018 10:43 PM by Richard Parslow
Sam Mindel's Avatar

Downloading the App - Nightmare

open 2 14 Jun, 2018 12:18 PM by Richard Parslow
DM's Avatar

sign-in button not working

open 1 10 Jun, 2018 07:33 AM by Richard Parslow
Chris Radford's Avatar

Tried to upgrade Goalscape desktop from 2.8.3 to 2.9.6

open 1 30 May, 2018 10:04 AM by Richard Parslow
Eisa ALSHAMSI's Avatar

Re: Right to Left Unicode support

resolved 4 24 May, 2018 05:29 PM by Eisa ALSHAMSI
MOOJIN KIM's Avatar

Problem on 'Goal Color'

open 1 11 May, 2018 11:33 AM by Richard Parslow
Luis Cancino's Avatar

MOBILE APP PROBLEM + WEB PLATFORM PROBLEM

open 1 26 Apr, 2018 10:46 AM by Richard Parslow
Paul's Avatar

Goalscape on Android 12,2 tablet

open 2 19 Apr, 2018 11:42 AM by Richard Parslow
clyde lindsay's Avatar

transferring my desktop license

open 2 27 Mar, 2018 07:36 PM by Richard Parslow
jan-willem raes's Avatar

buy goalscape desktop

open 1 19 Mar, 2018 04:47 PM by Richard Parslow
Hannah's Avatar

update

open 1 28 Feb, 2018 02:44 AM by Richard Parslow
John 's Avatar

Was charged $6 but my account was not upgraded

open 4 24 Feb, 2018 02:09 PM by Richard Parslow
Al Garza's Avatar

Goalscape Error

resolved 3 01 Feb, 2018 04:00 PM by Richard Parslow

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