Problems

Having some trouble? Something not quite working according to the description in Help text or Infopoint videos?

Please first check the Known Issues and use the Search function on this forum (above right): you may find an answer straight away! If your problem is not covered you can start a new discussion here by clicking the '**New Discussion**' button below right. Remember to make the discussion private if your message contains any confidential details.

To help us to help you as quickly as possible, please include the following information:

  • Whether you are talking about Goalscape Desktop or Goalscape Connect (or both)
  • Your Operating System and version (eg 'Windows 8')
  • For any download, installation or activation issues – and for anything to do with Goalscape Connect – please include:
    • Your browser and version
    • How you connect to the Internet (direct Ethernet/WiFi or via a LAN)
  • Details of any error messages – and if there is a 'Show details' button please click it and C&P the entire text with your message
  • Screenshots are always useful too!

We always respond fast – and we resolve 99.9% of all issues within 24 hours.

Title State Replies Latest Post
praveensss's Avatar

Goalscape Desktop

open 7 26 Jun, 2018 02:36 PM by Tomas Lehuta
Tom Dillard's Avatar

get gsp on my desk top

open 1 15 Jun, 2018 10:43 PM by Richard Parslow
Sam Mindel's Avatar

Downloading the App - Nightmare

open 2 14 Jun, 2018 12:18 PM by Richard Parslow
DM's Avatar

sign-in button not working

open 1 10 Jun, 2018 07:33 AM by Richard Parslow
Chris Radford's Avatar

Tried to upgrade Goalscape desktop from 2.8.3 to 2.9.6

open 1 30 May, 2018 10:04 AM by Richard Parslow
Eisa ALSHAMSI's Avatar

Re: Right to Left Unicode support

resolved 4 24 May, 2018 05:29 PM by Eisa ALSHAMSI
MOOJIN KIM's Avatar

Problem on 'Goal Color'

open 1 11 May, 2018 11:33 AM by Richard Parslow
Luis Cancino's Avatar

MOBILE APP PROBLEM + WEB PLATFORM PROBLEM

open 1 26 Apr, 2018 10:46 AM by Richard Parslow
Paul's Avatar

Goalscape on Android 12,2 tablet

open 2 19 Apr, 2018 11:42 AM by Richard Parslow
clyde lindsay's Avatar

transferring my desktop license

open 2 27 Mar, 2018 07:36 PM by Richard Parslow
jan-willem raes's Avatar

buy goalscape desktop

open 1 19 Mar, 2018 04:47 PM by Richard Parslow
Hannah's Avatar

update

open 1 28 Feb, 2018 02:44 AM by Richard Parslow
John 's Avatar

Was charged $6 but my account was not upgraded

open 4 24 Feb, 2018 02:09 PM by Richard Parslow
Al Garza's Avatar

Goalscape Error

resolved 3 01 Feb, 2018 04:00 PM by Richard Parslow
Mark Aman's Avatar

Goalscape Desktop update error from v2.8.3 to v2.9.5

resolved 3 31 Jan, 2018 12:20 AM by Richard Parslow
Joseph 's Avatar

Can’t log in

open 2 27 Jan, 2018 09:18 PM by Richard Parslow
Laura's Avatar

Goalscape error

open 4 11 Jan, 2018 03:24 PM by Richard Parslow
Jon Graham's Avatar

GS Desk Top Instal not working

open 1 09 Jan, 2018 11:19 PM by Richard Parslow
Rus's Avatar

Account Upgrade Not Activated after purchasing - still showing as Goalscape Free

open 1 06 Jan, 2018 11:37 AM by Richard Parslow
Andrew's Avatar

Upload GSP

open 1 05 Jan, 2018 12:16 AM by Richard Parslow
Cornel's Avatar

Online version attachments

resolved 4 02 Jan, 2018 02:26 PM by Richard Parslow
Steven Clouse's Avatar

Reports not downloading

open 3 28 Dec, 2017 07:09 PM by Richard Parslow
Ben Batt's Avatar

trying to save and download my reports is not working

open 1 01 Dec, 2017 02:09 AM by Richard Parslow
Andreas's Avatar

Update von version 2.9.1 auf 2.9.4 funktioniert nicht...

open 1 27 Nov, 2017 04:26 PM by Richard Parslow
Steven's Avatar

Delete Goal Shortcut Key Not Working

open 1 12 Nov, 2017 06:37 PM by Richard Parslow
lycannon's Avatar

Goal Shortcut Keys Not Behacing Properly

open 7 10 Oct, 2017 12:18 PM by Richard Parslow
Paras Jain's Avatar

Sign In is not showing any webpage where as other option are showing - is Sign In page down?

open 1 29 Sep, 2017 10:18 AM by Richard Parslow
jonhaines3000's Avatar

Formatting in PDF

open 1 25 Sep, 2017 09:15 AM by Richard Parslow
Pierluigi Martino Caspani's Avatar

Goalscape Desktop-Version

open 1 14 Aug, 2017 09:04 AM by Richard Parslow
Diane Fraley's Avatar

Sections Won't Drag & Drop

open 4 14 Jul, 2017 04:40 PM by Richard Parslow

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