Problems

Having some trouble? Something not quite working according to the description in Help text or Infopoint videos?

Please first check the Known Issues and use the Search function on this forum (above right): you may find an answer straight away! If your problem is not covered you can start a new discussion here by clicking the '**New Discussion**' button below right. Remember to make the discussion private if your message contains any confidential details.

To help us to help you as quickly as possible, please include the following information:

  • Whether you are talking about Goalscape Desktop or Goalscape Connect (or both)
  • Your Operating System and version (eg 'Windows 8')
  • For any download, installation or activation issues – and for anything to do with Goalscape Connect – please include:
    • Your browser and version
    • How you connect to the Internet (direct Ethernet/WiFi or via a LAN)
  • Details of any error messages – and if there is a 'Show details' button please click it and C&P the entire text with your message
  • Screenshots are always useful too!

We always respond fast – and we resolve 99.9% of all issues within 24 hours.

Title State Replies Latest Post
Jon Graham's Avatar

GOalscape online

open 1 18 Sep, 2020 10:25 AM by Richard Parslow
Steve Curry's Avatar

Naming goals

open 3 13 Sep, 2020 01:41 PM by Richard Parslow
Chris Andrew Napoli's Avatar

Software won't open on computer.

open 3 17 Jul, 2020 05:50 PM by Richard Parslow
Monte McFerron's Avatar

Log in takes me to my receipt and profile. Can't get to my Goalscape.

open 8 07 Jul, 2020 11:25 PM by Richard Parslow
Adrian Moss's Avatar

PNG or PDF downloads

open 1 07 Jul, 2020 11:05 PM by Richard Parslow
Andrew Mason's Avatar

Adobe Air

open 5 19 Jun, 2020 10:55 AM by Richard Parslow
Armin Prediger's Avatar

Certification problem despite following advice in Known Issues

open 6 27 Apr, 2020 02:20 PM by Tomas Lehuta
cornelvdv's Avatar

New Version

open 1 10 Apr, 2020 09:59 AM by Richard Parslow
Inga's Avatar

The programs installation

resolved 22 26 Mar, 2020 05:02 PM by Richard Parslow
Mark Cunningham's Avatar

Adobe Flash player v19.0.0

open 1 25 Mar, 2020 12:18 PM by Richard Parslow
Rainer Hillekamp's Avatar

Update to 2.9.9 (4259.1456)

open 1 15 Mar, 2020 05:26 PM by Richard Parslow
Slaven Sego's Avatar

iPad - unable to open any version of the software

open 1 12 Mar, 2020 03:31 PM by Richard Parslow
Lili Englehardt's Avatar

Just paid for a subscription but can't load more projects

open 1 09 Mar, 2020 12:52 AM by Richard Parslow
Ioannis Pappas's Avatar

Update the version of the application

open 1 24 Feb, 2020 12:45 PM by Richard Parslow
Brian Thompson's Avatar

New computer and need to install Goalscape

open 1 11 Feb, 2020 10:18 PM by Richard Parslow
Pierre's Avatar

display

open 3 22 Jan, 2020 10:28 PM by Richard Parslow
Søren's Avatar

“Adobe AIR.framework” is damaged and can’t be opened

resolved 2 19 Jan, 2020 10:18 AM by Richard Parslow
Paul Schucack's Avatar

Trying to connect to my Subscription

open 5 18 Jan, 2020 12:16 PM by Richard Parslow
Marcin's Avatar

Polish characters

open 8 14 Jan, 2020 01:28 PM by Richard Parslow
Samantha's Avatar

It's not allowing me to type

open 1 12 Jan, 2020 09:07 PM by Richard Parslow
sk's Avatar

Goalscape update: no installation due to certificate

open 4 08 Jan, 2020 11:40 PM by Richard Parslow
Guido Delver's Avatar

uploading from local computer changes colors

resolved 2 04 Jan, 2020 11:45 AM by Guido Delver
Mohamed Ali's Avatar

Upgrade to premium / Bank withdraw 6 USD

open 1 27 Dec, 2019 01:47 PM by Richard Parslow
Rudolf's Avatar

Goalscape update - certficate issue

resolved 3 18 Nov, 2019 08:53 PM by Richard Parslow
David's Avatar

Unexpected service problem...

open 1 01 Nov, 2019 10:28 AM by Richard Parslow
James's Avatar

Fails to Connect

open 3 31 Oct, 2019 11:01 PM by Richard Parslow
Karsten Korre's Avatar

Goalscape Desktop version (V 2.9.8, Build 4242.1454): Repeats asking for activation license when switching device

open 3 21 Oct, 2019 01:17 PM by Richard Parslow
Andreas's Avatar

Rename not working

open 1 04 Oct, 2019 12:42 PM by Richard Parslow
John's Avatar

server down

open 1 27 Sep, 2019 03:36 PM by Marcus Baur
sebastian.harm's Avatar

Freeze on Win10

open 10 10 Sep, 2019 08:46 AM by Richard Parslow

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