Problems

Having some trouble? Something not quite working according to the description in Help text or Infopoint videos?

Please first check the Known Issues and use the Search function on this forum (above right): you may find an answer straight away! If your problem is not covered you can start a new discussion here by clicking the '**New Discussion**' button below right. Remember to make the discussion private if your message contains any confidential details.

To help us to help you as quickly as possible, please include the following information:

  • Whether you are talking about Goalscape Desktop or Goalscape Connect (or both)
  • Your Operating System and version (eg 'Windows 8')
  • For any download, installation or activation issues – and for anything to do with Goalscape Connect – please include:
    • Your browser and version
    • How you connect to the Internet (direct Ethernet/WiFi or via a LAN)
  • Details of any error messages – and if there is a 'Show details' button please click it and C&P the entire text with your message
  • Screenshots are always useful too!

We always respond fast – and we resolve 99.9% of all issues within 24 hours.

Title State Replies Latest Post
alfaris's Avatar

Overdue goals warning (goalscape beta 3)

open 4 16 Oct, 2021 06:03 PM by alfaris
alfaris's Avatar

Coloring subgoals button not working

open 3 16 Oct, 2021 06:01 PM by alfaris
KrisD's Avatar

3.0 Beta Bugs with Colors + Request for shortcuts

open 3 15 Oct, 2021 09:55 PM by Richard Parslow
lucy's Avatar

New on-line App for Windows

open 5 12 Oct, 2021 02:16 PM by Richard Parslow
alfaris's Avatar

Goalscape 3 feedback

resolved 2 28 Sep, 2021 07:10 AM by alfaris
B's Avatar

I'm a paying customer from a long time ago.

open 1 03 Sep, 2021 11:18 PM by Richard Parslow
Jonathan Sheldon's Avatar

Where's the log-in?

open 5 02 Sep, 2021 06:16 PM by Richard Parslow
Silvia Marchesi's Avatar

Export PDF layout problems

open 1 24 Aug, 2021 04:25 PM by Richard Parslow
Richard Erickson's Avatar

Previous content

open 2 23 Aug, 2021 02:47 AM by Richard E
Justin von Eberstein's Avatar

Unable to Sign in for the 3.0 Beta

open 1 21 Aug, 2021 08:41 AM by Richard Parslow
Steve Jobling's Avatar

Goalscape will not upload on Coop Laptops - showing an update to install which creates an error message to contact vendor.

open 5 19 Aug, 2021 08:27 AM by Richard Parslow
alfaris's Avatar

Cannot change goal importance on mobile app

resolved 8 21 Jul, 2021 08:04 PM by Richard Parslow
Alfaris's Avatar

Android app

open 1 21 Jul, 2021 05:38 PM by Richard Parslow
Justin von Eberstein's Avatar

Bug

open 1 07 Jul, 2021 09:58 PM by Richard Parslow
Justin von Eberstein's Avatar

Title Bug

open 1 01 Jul, 2021 10:17 PM by Richard Parslow
Patrick's Avatar

Chrome on Linux

open 2 22 May, 2021 11:08 PM by Richard Parslow
Matthias Köhler's Avatar

Unclear subscription

open 1 10 May, 2021 04:37 PM by Richard Parslow
Marcin Kwiecinski's Avatar

Problem with MindManager Import

open 1 15 Apr, 2021 09:11 PM by Richard Parslow
Jeremy Gandrez's Avatar

account access problem

open 2 14 Apr, 2021 10:04 AM by Richard Parslow
Richard  's Avatar

COLOR

resolved 2 04 Apr, 2021 10:28 PM by Richard Lunceford
phaerentz's Avatar

Problem with client version

resolved 7 02 Apr, 2021 12:56 PM by Richard Parslow
Steve Halligan's Avatar

Goalscape and Adobe air

open 1 26 Mar, 2021 11:15 AM by Richard Parslow
marcel.planb's Avatar

Can't swith between screens

open 3 03 Mar, 2021 08:11 PM by Richard Parslow
Faraz Adil's Avatar

Discount

open 2 25 Feb, 2021 10:36 AM by Richard Parslow
Michael Vos's Avatar

Desktop app not opening

resolved 1 18 Feb, 2021 10:53 PM by Richard Parslow
Lee Greenwood's Avatar

I tried to reactivate my account, and it says cancelled - Can I have it back please?

open 1 29 Jan, 2021 12:05 PM by Richard Parslow
andres 's Avatar

I Cant login

open 1 27 Jan, 2021 11:52 PM by Richard Parslow
Daniel Schmitz's Avatar

Can't launch program

open 1 26 Jan, 2021 07:21 PM by Richard Parslow
cynthiagiles's Avatar

Yet again the "service request problem"

open 3 23 Jan, 2021 10:29 PM by Richard Parslow
Tom Callaghan's Avatar

Service Request Problem

open 1 21 Jan, 2021 12:41 PM by Richard Parslow

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