Problems

Having some trouble? Something not quite working according to the description in Help text or Infopoint videos?

Please first check the Known Issues and use the Search function on this forum (above right): you may find an answer straight away! If your problem is not covered you can start a new discussion here by clicking the '**New Discussion**' button below right. Remember to make the discussion private if your message contains any confidential details.

To help us to help you as quickly as possible, please include the following information:

  • Whether you are talking about Goalscape Desktop or Goalscape Connect (or both)
  • Your Operating System and version (eg 'Windows 8')
  • For any download, installation or activation issues – and for anything to do with Goalscape Connect – please include:
    • Your browser and version
    • How you connect to the Internet (direct Ethernet/WiFi or via a LAN)
  • Details of any error messages – and if there is a 'Show details' button please click it and C&P the entire text with your message
  • Screenshots are always useful too!

We always respond fast – and we resolve 99.9% of all issues within 24 hours.

Title State Replies Latest Post
Pierluigi Martino Caspani's Avatar

Goalscape Desktop-Version

open 1 14 Aug, 2017 09:04 AM by Richard Parslow
Diane Fraley's Avatar

Sections Won't Drag & Drop

open 4 14 Jul, 2017 04:40 PM by Richard Parslow
nigel.kigozi's Avatar

I can't upgrade Goalscape desktop

open 2 14 Jul, 2017 04:39 PM by Richard Parslow
Tim's Avatar

New Computer / new OS

open 1 20 Jun, 2017 08:58 AM by Richard Parslow
Manfred Schulz's Avatar

Cannot re-install goalscape after update adobe air (win 10)

resolved 3 15 Jun, 2017 01:20 PM by Richard Parslow
oohandaah's Avatar

Saving or Editing Goals

open 1 15 Jun, 2017 01:18 PM by Richard Parslow
Daniel's Avatar

PDF Reports

open 1 15 Jun, 2017 01:01 PM by Richard Parslow
Spike's Avatar

MacBook Pro - suggests the installer is a bad file

resolved 4 01 Jun, 2017 07:08 PM by Spike Edwards
jt's Avatar

New machine - Desktop version

open 1 25 Apr, 2017 01:07 PM by Richard Parslow
Michiel Schok's Avatar

Maintenance on goalscape connect?

resolved 3 06 Feb, 2017 09:09 PM by Richard Parslow
Eric's Avatar

Goal Shortcut Keys Not Behacing Properly

open 3 06 Feb, 2017 03:29 PM by Richard Parslow
Anshuman's Avatar

Purchase goalscape

open 1 10 Jan, 2017 10:16 AM by Richard Parslow
Jack Wallace 's Avatar

Cant Update iMac with Latest update

open 1 31 Dec, 2016 10:49 AM by Richard Parslow
Wojtek's Avatar

Goalscape 2.9.0 - gridlines

resolved 3 16 Nov, 2016 02:58 PM by Wojtek
drmalcolm's Avatar

Font styles could not be loaded

open 1 08 Nov, 2016 05:31 PM by Richard Parslow
AK's Avatar

Activation

open 3 16 Oct, 2016 05:29 AM by Richard Parslow
Nancy valley's Avatar

Adobe download of flashdrive

open 1 06 Sep, 2016 08:14 PM by Richard Parslow
Jim Wharton's Avatar

IPad App

resolved 5 13 Jul, 2016 07:23 AM by Adrian Aioanei
Melody's Avatar

Cant log in. giving me an issue with my clock

resolved 7 12 Jun, 2016 10:08 PM by Richard Parslow
Steve Burnand's Avatar

Shame - simply doesn't work

open 10 05 Jun, 2016 01:53 AM by Emmett Lazich
Jakob Wirachowski's Avatar

Deactivate Goalscape on all other platforms

resolved 3 20 May, 2016 08:37 PM by Richard Parslow
egorchina's Avatar

Please activate my accaunt

resolved 0 03 Apr, 2016 09:28 AM by egorchina
Simon Jones's Avatar

Help

open 1 31 Mar, 2016 09:21 AM by Richard Parslow
Bart's Avatar

Unable to Edit Notes in iOS

resolved 2 26 Mar, 2016 11:12 PM by Bart Kuiper
Brian's Avatar

sign up

open 3 24 Mar, 2016 06:11 PM by Richard Parslow
Gary Monti's Avatar

Can't update

open 1 29 Feb, 2016 10:47 PM by Richard Parslow
Donny Ponce's Avatar

Problem with subscription

open 1 26 Feb, 2016 09:20 PM by Richard Parslow
norm's Avatar

[TheBrain Support] Re: Error when trying to import mmap xml file

open 6 25 Feb, 2016 08:32 AM by Richard Parslow
Thomas Daly's Avatar

Video

resolved 3 18 Feb, 2016 11:44 AM by Richard Parslow
Thomas Daly's Avatar

Start date

resolved 3 18 Feb, 2016 11:34 AM by Richard Parslow

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