IPad App

Jim Wharton's Avatar

Jim Wharton

03 Feb, 2016 10:58 PM

When I open the iPad app, 60% of the screen is covered with a black field. This makes it impossible to log-in or do anything. I'm on an iPad Air with a current version of iOS.

JMW

  1. Support Staff 1 Posted by Richard Parslow on 04 Feb, 2016 12:04 AM

    Richard Parslow's Avatar

    Hello Jim

    Sorry you have been having trouble – we are investigating this issue with the Goalscape Mobile app urgently and we will post here with any news.

    Note though that you can in fact access the full Goalscape Online web application on an iPad – as long as you use the free Puffin browser (unlike the standard iOS Safari, Puffin supports Flash applications, of which Goalscape Online is one).

    All the best

    Richard

  2. 2 Posted by Jim Wharton on 04 Feb, 2016 04:44 PM

    Jim Wharton's Avatar

    I found that. The presentation of the site in that browser seems oddly low-resolution. would love to see the app working. I've just started using GoalScape and it's been very productive so far.

  3. Support Staff 3 Posted by Richard Parslow on 04 Feb, 2016 08:03 PM

    Richard Parslow's Avatar

    Hi Jim

    Thanks for the feedback – we are delighted that you are already gaining benefits from Goalscape!

    In Puffin there is a Refine View option that you may see when you start it – if not you can access it via Puffin Settings > Data Savings > Customize. If you slide the 'Flash Quality' to maximum, that should give you a higher resolution image.

    In all major browsers on desktop or laptop machines the Goalscape Online UI is extremely sharp (depending of course on the screen).

    We are still investigating the issue with Goalscape Mobile on the iPad Air and will post here with any news.

    Enjoy the journey!

    Richard

  4. Support Staff 4 Posted by Richard Parslow on 15 Feb, 2016 09:03 AM

    Richard Parslow's Avatar

    Hello Jim

    We have managed to reproduce the half-black screen issue with Goalscape Mobile on the iPad and have a workaround for you to try: start the app with the iPad in portrait (vertical screen): it should work fine. Once the app has started you can turn your iPad to landscape and it will continue to work.

    Our developers are working on a full fix for this issue and we will post again when this is implemented.

    Thanks very much for taking the time to report this issue.

    Enjoy the journey!

    Richard

  5. Support Staff 5 Posted by Adrian Aioanei on 13 Jul, 2016 07:23 AM

    Adrian Aioanei's Avatar

    Hello Jim,

    Since February, we have issued new versions for the mobile app. This issue is now fixed.

    Regards,
    Adrian

  6. Adrian Aioanei closed this discussion on 13 Jul, 2016 07:23 AM.

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