Cant Update iMac with Latest update

Jack Wallace 's Avatar

Jack Wallace

31 Dec, 2016 09:45 AM

I am trying to update my iMac with the latest software but have got this message. Please advise?

I can see this is a common fault, perhaps its something that needs addressed.

  1. Support Staff 1 Posted by Richard Parslow on 31 Dec, 2016 10:49 AM

    Richard Parslow's Avatar

    Hello Jack

    Sorry you have been having trouble – thanks for sending the screenshots.

    There is definitely nothing wrong with the Goalscape Desktop installer file and the application itself is double-certificated. The second message you are seeing is from Adobe AIR and indicates that the error is most likely to be due to a problem with the AIR installation on your machine – which is the case for nearly all download, installation and activation errors.

    So the first thing to try is the 'uninstall and reinstall Goalscape Desktop and Adobe AIR' fix: full step-by-step instructions for doing this are on the Known Issues page.

    If problems persist please post again.

    We are working on a captive runtime version of Goalscape Desktop that will make it independent of the local AIR environment.

    Keep achieving great goals in 2017!


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