Goal Shortcut Keys Not Behacing Properly

Eric's Avatar

Eric

27 Jan, 2017 12:57 PM

The Structure shortcut keys are not behaving as expected.

Add Subgoal
If you click a goal and press Insert, a new subgoal is created (as expected). If you press the key again, no new goal is created (using Insert key. CTRL+G works as expected)

Add Neighbor
Pressing SHIFT+Insert on a goal pastes text from the clipboard instead of adding a neighbor. CTRL+SHIFT+G adds neighbor as expected.

Delete Goal
Shortcut key does not function at all.

  1. Support Staff 1 Posted by Richard Parslow on 27 Jan, 2017 02:10 PM

    Richard Parslow's Avatar

    Hello Eric

    Thanks for taking the time to contact us about this.

    To help us to investigate properly, please could you confirm:

    1. Whether the error occurs in Goalscape Desktop or Goalscape Online (or both)

    2. The make and model of your computer

    3. The Operating System and version

    4. (For Goalscape Online) the browser and version

    All the best

    Richard

  2. 2 Posted by Eric Jordan on 06 Feb, 2017 03:00 PM

    Eric Jordan's Avatar

    Hello Richard,

    I am using the latest version of the desktop goalscape.

    1. Not sure, only using destkop
    2. Dell E5540
    3. Windows 7 x64

    Thanks,
    Eric

  3. Support Staff 3 Posted by Richard Parslow on 06 Feb, 2017 03:29 PM

    Richard Parslow's Avatar

    Hi Eric

    Thanks for the additional information.

    Following your initial post here we found an error that affects the hotkey shortcuts as you described. We will issue a fix in the next Updates for Goalscape Desktop – please look out for announcements.

    All the best

    Richard

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