Sections Won't Drag & Drop

Diane Fraley's Avatar

Diane Fraley

25 Jun, 2017 12:01 PM

The slices that could easily be moved around the circle are no longer able to be dragged and dropped. When I try to move one, it turns gray and then won't move. The only way to get the gray removed is to quit and reopen. I am on a MacBook Pro. a screen shot is attached. I Love Goalscope and this is a really important feature.

  1. Support Staff 1 Posted by Richard Parslow on 25 Jun, 2017 05:50 PM

    Richard Parslow's Avatar

    Hello Diane

    Sorry you have had trouble.

    This new Drag and Drop issue is due to a problem with the latest version of Adobe AIR (26) – and it impacts all AIR applications, not just Goalscape Desktop. The solution is to roll back to the previous version of AIR (25). This is very simple – full step-by-step instructions are on our Known Issues page.

    Keep achieving great goals!

    Richard

  2. 2 Posted by diane on 05 Jul, 2017 05:27 PM

    diane's Avatar

    Thank you. Followed your instructions. Success!

  3. Support Staff 3 Posted by Richard Parslow on 05 Jul, 2017 06:16 PM

    Richard Parslow's Avatar

    Splendid! Thanks for letting us know. When Adobe issues the fix for this error we will paste here to tell you that it is safe to upgrade your AIR installation.

  4. Support Staff 4 Posted by Richard Parslow on 14 Jul, 2017 04:40 PM

    Richard Parslow's Avatar

    Hello Diane

    Adobe has just issued a fix for the issue in AIR that was affecting Drag and Drop in Goalscape Desktop (among other applications).

    You can now update to the latest version – download it here.

    If you need anything else please post again.

    Richard

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