Can’t log in

Joseph 's Avatar

Joseph

27 Jan, 2018 08:33 PM

I created a trial account with no problem then log in and screen is blank

  1. Support Staff 1 Posted by Richard Parslow on 27 Jan, 2018 09:01 PM

    Richard Parslow's Avatar

    Hello Joseph

    Sorry you have had trouble.

    Goalscape Online is a web application: it runs in any major browser on any Windows or Mac computer. It requires the latest Adobe Flash Player installed on your local machine and enabled in the browser.

    It appears that you are trying to access Goalscape Online from a tablet or a phone running iOS. To do this, you need to use the the free Goalscape Mobile app (for all Android and iOS phones and tablets). It syncs with Goalscape Online to display your projects and goals in an indented text hierarchy (like the Goal List in the main application). Updates made in the Mobile app are of course reflected in the main Online application (note though that if you change a goal name in Goalscape Mobile you need to press Enter/Return after entering text).

    If you are using an iPad you can in fact access the full Goalscape Online web application if you use the free Puffin browser – unlike the standard Safari for iOS, Puffin supports Flash applications.

    If problems persist please post again with details of the model of the device you are using.

    All the best

    Richard

  2. Support Staff 2 Posted by Richard Parslow on 27 Jan, 2018 09:18 PM

    Richard Parslow's Avatar

    PS Your Goalscape Free account is not a trial, it is a completely free account that you can use for ever. You can create 1 project (30 goals maximum) and share it with others – at no cost whatsoever for any of you. If you purchase an Unlimited subscription (for just $6 per month or $66 per year) you can create and share an unlimited number of projects of unlimited size. There are more details in the attached pdf.

    Enjoy the journey!

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