Hannah's Avatar


27 Feb, 2018 05:55 PM

2d message : you did not answer from my first...

I cannot update goalscape : during installation, a window open and say a problem of certificate. You have to contact the author.
I do it today for the second time.
How long do I need to wait to get a solution ?
Thank you

  1. Support Staff 1 Posted by Richard Parslow on 28 Feb, 2018 02:44 AM

    Richard Parslow's Avatar

    Hi Hannah

    It appears that you did not receive our replies to your previous discussion.

    Your installed version of Goalscape Desktop (2.8.2) is very old, so the solution is to uninstall and reinstall Goalscape Desktop and Adobe AIR – the instructions are on our Known Issues page.

    All the best


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