Goalscape Desktop

praveensss's Avatar

praveensss

22 May, 2018 10:45 AM

Hi

I have a licensed Goalscape Desktop.
It was working nicely for the last few years.
Now, I am unable to open the files, I get a message Revocation information for the security certificate for this site is not available. Do you want to proceed?

When I manage to open the files I am unable to save them. I have the latest Adobe Flash Player.
Please advice

Regards,
Praveen

  1. Support Staff 1 Posted by Richard Parslow on 22 May, 2018 11:17 AM

    Richard Parslow's Avatar

    Hello Praveen

    Sorry you have been having trouble – thanks for reporting this error here: I have already escalated it to the development team.

    Nearly all issues with Goalscape Desktop are due to a problem with the local Adobe AIR environment. So please first try the 'uninstall and reinstall Goalscape Desktop and AIR' fix: full step-by-step instructions for doing this are on our Known Issues page.

    Thanks very much for the screenshot of that error message. We have not encountered this before, so if you see it again (after doing the above fix) please click the 'View Certificate' button and C&P the text (or post a screenshot) here.

    If you still cannot Save your files please include screenshots to illustrate what happens when you try to use File > Save (or Ctrl+ S) or File > Save As.

    Be assured we will do all we can to fix this for you as quickly as possible.

    All the best

    Richard

  2. 2 Posted by praveensss on 22 May, 2018 03:57 PM

    praveensss's Avatar

    Hi
    Uninstalled and reinstalled Goalscape. No luck.
    The save buttons are greyed out.
    On trying to open a file I get the screen with a timer.

    Regards
    Praveen

  3. Support Staff 3 Posted by Richard Parslow on 22 May, 2018 04:07 PM

    Richard Parslow's Avatar

    Hello Praveen

    Thanks very much for the update. Please could you confirm whether you also uninstalled and reinstalled Adobe AIR as well as Goalscape Desktop (the AIR uninstall/reinstall is the really important part of that fix).

    Please could you also confirm the make and model of your computer.

    All the best

    Richard

  4. 4 Posted by praveensss on 22 May, 2018 04:52 PM

    praveensss's Avatar

    HI
    Uninstalled both. Installed AIR, then Goalscape. No change :(

    Regards
    Praveen

  5. Support Staff 5 Posted by Richard Parslow on 22 May, 2018 05:53 PM

    Richard Parslow's Avatar

    Hi Praveen

    Thanks for the confirmation. Can you let us know the make and model of your computer?

    We are still working on a fix for this error and we will post here with any news.

    Best

    Richard

  6. Support Staff 6 Posted by Richard Parslow on 25 May, 2018 02:56 PM

    Richard Parslow's Avatar

    Hello Praveen

    We have identified a potential cause for the Save issue you reported here. It seems that there may be something odd about the Windows 10 'directory access permissions'. If that is the case for you, you may find that the only directories that are affected are:

    • Documents
    • Music
    • Pictures

    Please could you try to Save a Goalscape project into a different area of your hard drive (as a test you can even create a new directory just for your Goalscape projects).

    All the best

    Richard

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