Problems

Having some trouble? Something not quite working according to the description in Help text or Infopoint videos?

Please first check the Known Issues and use the Search function on this forum (above right): you may find an answer straight away! If your problem is not covered you can start a new discussion here by clicking the '**New Discussion**' button below right. Remember to make the discussion private if your message contains any confidential details.

To help us to help you as quickly as possible, please include the following information:

  • Whether you are talking about Goalscape Desktop or Goalscape Connect (or both)
  • Your Operating System and version (eg 'Windows 8')
  • For any download, installation or activation issues – and for anything to do with Goalscape Connect – please include:
    • Your browser and version
    • How you connect to the Internet (direct Ethernet/WiFi or via a LAN)
  • Details of any error messages – and if there is a 'Show details' button please click it and C&P the entire text with your message
  • Screenshots are always useful too!

We always respond fast – and we resolve 99.9% of all issues within 24 hours.

Title State Replies Latest Post
Peter's Avatar

can't open my goalscape

resolved 4 10 Oct, 2011 10:39 AM by Richard Parslow
Jan F Sehested's Avatar

PROBLEM WHEN OPEN FILE IN GOALSCAPE

resolved 9 24 Sep, 2011 01:35 AM by Emmett Lazich
Mike's Avatar

Student offer

resolved 1 14 Sep, 2011 04:46 PM by Richard Parslow
Simon Scott's Avatar

Goalscape does not show welcome screen

resolved 5 14 Sep, 2011 03:51 PM by Richard Parslow
me's Avatar

Why does SSL fail so often?

open 8 13 Sep, 2011 05:10 PM by Richard Parslow
Andrew Mason's Avatar

Deleteing attachments

resolved 1 06 Sep, 2011 03:14 PM by Richard Parslow
Gerardo Barroso's Avatar

Problems trying to update my Goalscape version

open 1 02 Sep, 2011 08:53 PM by Richard Parslow
Richard Parslow's Avatar

200+ subgoals

resolved 1 27 Aug, 2011 11:13 AM by Richard Parslow
dwburrill's Avatar

Can not drag and drop goal where I want in certain situation

resolved 5 18 Aug, 2011 11:39 AM by Emmett Lazich
Christian Lisiecki's Avatar

problems with login to goalscape connect II

resolved 1 16 Aug, 2011 09:14 AM by Richard Parslow
Christian Lisiecki's Avatar

problems with login to goalscape connect

resolved 1 15 Aug, 2011 05:06 PM by Richard Parslow
me's Avatar

iPhone app does not download Goalscapes

resolved 17 10 Aug, 2011 09:16 AM by Emmett Lazich
me's Avatar

Login to Connect seems broken

resolved 6 06 Aug, 2011 08:11 PM by Emmett Lazich
mluedeke's Avatar

click in the notes just at one point

resolved 1 24 Jul, 2011 05:22 PM by Richard Parslow
Belinda Bramhall's Avatar

Accessing the functionality of goalscape desktop

resolved 8 17 Jul, 2011 09:58 PM by Richard Parslow
Miquiel Banks's Avatar

Losing Attachments

resolved 1 13 Jul, 2011 06:30 PM by Richard Parslow
dwburrill's Avatar

Can not use arrow keys after deleting a goal

resolved 1 11 Jul, 2011 07:38 PM by Richard Parslow
helen.whitten's Avatar

Updating attached files in Goalscape connect

resolved 1 05 Jul, 2011 02:37 PM by Richard Parslow
Marc's Avatar

Starting up, but doing nothing more...

resolved 7 22 Jun, 2011 01:53 PM by Richard Parslow
dwburrill's Avatar

Drag and drop from Outlook

resolved 3 21 Jun, 2011 05:34 PM by Richard Parslow
dwburrill's Avatar

'Colour goal' feature does not work in FireFox

resolved 3 07 Jun, 2011 09:29 AM by Richard Parslow
dwburrill's Avatar

Property pane repaint

resolved 1 06 Jun, 2011 09:44 PM by Richard Parslow
dwburrill's Avatar

Modifying cell titles via shortcut keys

resolved 1 06 Jun, 2011 08:44 PM by Richard Parslow
Riebschläger's Avatar

Goalscape connect

resolved 4 13 May, 2011 05:17 PM by Richard Parslow
andrew's Avatar

Export to PDF includes junk

resolved 1 11 May, 2011 01:05 AM by Richard Parslow
dlmcgoni's Avatar

Cannot print goalscape with notes

resolved 14 06 May, 2011 04:27 PM by Richard Parslow
Rónán Kennedy's Avatar

Goalscape won't open more than one file at a time

resolved 20 04 May, 2011 09:43 AM by Richard Parslow
Bob McGaffic's Avatar

Damaged AIR file prevents Free Trial download

resolved 1 28 Apr, 2011 06:27 PM by Richard Parslow
Thang Tran's Avatar

No exporting to PNG format in Goalscape Connect?

resolved 1 23 Mar, 2011 07:42 PM by Richard Parslow
goller's Avatar

Activation not possible after reinstallation (due to update problem)

resolved 1 23 Mar, 2011 04:29 PM by Richard Parslow

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