Problems

Having some trouble? Something not quite working according to the description in Help text or Infopoint videos?

Please first check the Known Issues and use the Search function on this forum (above right): you may find an answer straight away! If your problem is not covered you can start a new discussion here by clicking the '**New Discussion**' button below right. Remember to make the discussion private if your message contains any confidential details.

To help us to help you as quickly as possible, please include the following information:

  • Whether you are talking about Goalscape Desktop or Goalscape Connect (or both)
  • Your Operating System and version (eg 'Windows 8')
  • For any download, installation or activation issues – and for anything to do with Goalscape Connect – please include:
    • Your browser and version
    • How you connect to the Internet (direct Ethernet/WiFi or via a LAN)
  • Details of any error messages – and if there is a 'Show details' button please click it and C&P the entire text with your message
  • Screenshots are always useful too!

We always respond fast – and we resolve 99.9% of all issues within 24 hours.

Title State Replies Latest Post
moza's Avatar

goalscape start up problem

resolved 1 29 Dec, 2010 09:19 PM by Richard Parslow
Serg's Avatar

Note field

resolved 6 09 Dec, 2010 08:19 AM by Marcus Baur
Colin Horner's Avatar

Export to MindManager

resolved 4 08 Dec, 2010 03:29 PM by Colin Horner
Christian Lisiecki's Avatar

Export to HTML inserts CR/LF in text of notes

resolved 3 22 Nov, 2010 12:07 PM by Richard Parslow
Roberto Rinaldi's Avatar

connect.goalscape preview 2

resolved 5 11 Nov, 2010 02:40 AM by Richard Parslow
Roberto Rinaldi's Avatar

Change goal colour in connect goalscape

resolved 4 05 Nov, 2010 03:01 PM by Richard Parslow
Jürgen Pfleghar's Avatar

Software läuft nicht

resolved 19 31 Oct, 2010 05:53 PM by Richard Parslow
Graham's Avatar

Crash when entering long text in segment

resolved 7 25 Oct, 2010 01:24 PM by Richard Parslow
Kim Tindill's Avatar

Dates

resolved 3 13 Oct, 2010 04:27 PM by KIM TINDILL
Helen 's Avatar

deleted goals

resolved 4 13 Oct, 2010 04:06 PM by Helen Chang
greg's Avatar

Affiliate question

resolved 2 12 Oct, 2010 03:41 PM by Richard Parslow
David Cunningham's Avatar

the auto-save function

resolved 1 05 Oct, 2010 04:07 PM by Richard Parslow
adamsicinski's Avatar

Formatting has gone crazy with bullet-points

resolved 6 05 Oct, 2010 12:30 AM by Richard Parslow
Marius Roman's Avatar

attached files

resolved 8 28 Sep, 2010 03:35 PM by Marius Roman
Eoin 's Avatar

Overlap

resolved 1 14 Sep, 2010 12:16 PM by Marcus Baur
Carl Peyron's Avatar

Attach a file in Goalscape Desktop

resolved 3 13 Sep, 2010 08:46 AM by Carl Peyron
Christian Lisiecki's Avatar

file dialog to select attachment not visible

resolved 2 09 Sep, 2010 06:32 PM by Marcus Baur
Oliver Kutzner's Avatar

No subject

resolved 2 07 Sep, 2010 03:46 PM by Richard Parslow
signupnew's Avatar

task/goal list

resolved 1 01 Sep, 2010 11:36 AM by Richard Parslow
shaul's Avatar

copy

resolved 1 11 Aug, 2010 10:55 PM by Richard Parslow
Eden Haiku's Avatar

Did not receive password yet (12 hours later, for 14 days trial)

resolved 3 02 Aug, 2010 07:14 PM by Richard Parslow
Andrew's Avatar

Moving an activation between PCs

resolved 1 02 Aug, 2010 12:03 PM by Richard Parslow
Simon Collyer's Avatar

Hi to Richard Parslow

resolved 1 01 Aug, 2010 01:36 PM by Richard Parslow
Travis Kenzle's Avatar

Can't Open Files or New Goals

resolved 7 29 Jul, 2010 05:04 AM by Travis Kenzle
helen.whitten's Avatar

Goals/tasks

resolved 2 28 Jul, 2010 09:59 PM by helen.whitten
shaul 's Avatar

how do you change a sub goal to a new goal

resolved 1 28 Jul, 2010 06:22 PM by Richard Parslow
Christopher Kelly's Avatar

Cant Download Trial

resolved 1 17 Jul, 2010 11:55 AM by Richard Parslow
Piotr Bucholc's Avatar

kein cod erhalten

resolved 3 15 Jul, 2010 08:32 AM by Marcus Baur
adamsicinski's Avatar

Small Bugs

resolved 2 15 Jul, 2010 06:46 AM by adamsicinski
Roman's Avatar

can't sing in to goalscape connect

resolved 2 07 Jul, 2010 09:08 AM by Roman

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