Problems

Having some trouble? Something not quite working according to the description in Help text or Infopoint videos?

Please first check the Known Issues and use the Search function on this forum (above right): you may find an answer straight away! If your problem is not covered you can start a new discussion here by clicking the '**New Discussion**' button below right. Remember to make the discussion private if your message contains any confidential details.

To help us to help you as quickly as possible, please include the following information:

  • Whether you are talking about Goalscape Desktop or Goalscape Connect (or both)
  • Your Operating System and version (eg 'Windows 8')
  • For any download, installation or activation issues – and for anything to do with Goalscape Connect – please include:
    • Your browser and version
    • How you connect to the Internet (direct Ethernet/WiFi or via a LAN)
  • Details of any error messages – and if there is a 'Show details' button please click it and C&P the entire text with your message
  • Screenshots are always useful too!

We always respond fast – and we resolve 99.9% of all issues within 24 hours.

Title State Replies Latest Post
Thang Tran's Avatar

No exporting to PNG format in Goalscape Connect?

resolved 1 23 Mar, 2011 07:42 PM by Richard Parslow
goller's Avatar

Activation not possible after reinstallation (due to update problem)

resolved 1 23 Mar, 2011 04:29 PM by Richard Parslow
Mark Harris's Avatar

Coloring the goal

resolved 1 22 Mar, 2011 12:04 AM by Richard Parslow
brett24's Avatar

Font Size Keyboard Shortcut Issue

resolved 3 08 Mar, 2011 03:22 PM by Richard Parslow
Daniel Lindblom's Avatar

Can not get into Goalscape Connect

resolved 1 08 Mar, 2011 11:11 AM by Richard Parslow
Gleb's Avatar

paying problem

resolved 0 03 Feb, 2011 07:23 PM by Gleb
Dion du Plessis's Avatar

Bullet points and while you type the notes the cursor jumps to another sentence. Very irritating

resolved 1 28 Jan, 2011 01:37 PM by Richard Parslow
Dion du Plessis's Avatar

Black Panel

resolved 1 28 Jan, 2011 12:47 PM by Richard Parslow
Richard Parslow's Avatar

Install badge: Flash version issue

open 0 25 Jan, 2011 02:28 PM by Richard Parslow
andrew's Avatar

Misconfigured installer

resolved 5 11 Jan, 2011 04:56 PM by Richard Parslow
Calvin Waterbury's Avatar

Export "flashes" and disappears

resolved 13 05 Jan, 2011 07:59 AM by Richard Parslow
Calvin Waterbury's Avatar

Help Screen is Blank

resolved 5 05 Jan, 2011 02:30 AM by Richard Parslow
A. R. De Leigh's Avatar

Start up issues

resolved 2 04 Jan, 2011 11:14 AM by Richard Parslow
moza's Avatar

goalscape start up problem

resolved 1 29 Dec, 2010 09:19 PM by Richard Parslow
Serg's Avatar

Note field

resolved 6 09 Dec, 2010 08:19 AM by Marcus Baur
Colin Horner's Avatar

Export to MindManager

resolved 4 08 Dec, 2010 03:29 PM by Colin Horner
Christian Lisiecki's Avatar

Export to HTML inserts CR/LF in text of notes

resolved 3 22 Nov, 2010 12:07 PM by Richard Parslow
Roberto Rinaldi's Avatar

connect.goalscape preview 2

resolved 5 11 Nov, 2010 02:40 AM by Richard Parslow
Roberto Rinaldi's Avatar

Change goal colour in connect goalscape

resolved 4 05 Nov, 2010 03:01 PM by Richard Parslow
Jürgen Pfleghar's Avatar

Software läuft nicht

resolved 19 31 Oct, 2010 05:53 PM by Richard Parslow
Graham's Avatar

Crash when entering long text in segment

resolved 7 25 Oct, 2010 01:24 PM by Richard Parslow
Kim Tindill's Avatar

Dates

resolved 3 13 Oct, 2010 04:27 PM by KIM TINDILL
Helen 's Avatar

deleted goals

resolved 4 13 Oct, 2010 04:06 PM by Helen Chang
greg's Avatar

Affiliate question

resolved 2 12 Oct, 2010 03:41 PM by Richard Parslow
David Cunningham's Avatar

the auto-save function

resolved 1 05 Oct, 2010 04:07 PM by Richard Parslow
adamsicinski's Avatar

Formatting has gone crazy with bullet-points

resolved 6 05 Oct, 2010 12:30 AM by Richard Parslow
Marius Roman's Avatar

attached files

resolved 8 28 Sep, 2010 03:35 PM by Marius Roman
Eoin 's Avatar

Overlap

resolved 1 14 Sep, 2010 12:16 PM by Marcus Baur
Carl Peyron's Avatar

Attach a file in Goalscape Desktop

resolved 3 13 Sep, 2010 08:46 AM by Carl Peyron
Christian Lisiecki's Avatar

file dialog to select attachment not visible

resolved 2 09 Sep, 2010 06:32 PM by Marcus Baur

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