Problems

Having some trouble? Something not quite working according to the description in Help text or Infopoint videos?

Please first check the Known Issues and use the Search function on this forum (above right): you may find an answer straight away! If your problem is not covered you can start a new discussion here by clicking the '**New Discussion**' button below right. Remember to make the discussion private if your message contains any confidential details.

To help us to help you as quickly as possible, please include the following information:

  • Whether you are talking about Goalscape Desktop or Goalscape Connect (or both)
  • Your Operating System and version (eg 'Windows 8')
  • For any download, installation or activation issues – and for anything to do with Goalscape Connect – please include:
    • Your browser and version
    • How you connect to the Internet (direct Ethernet/WiFi or via a LAN)
  • Details of any error messages – and if there is a 'Show details' button please click it and C&P the entire text with your message
  • Screenshots are always useful too!

We always respond fast – and we resolve 99.9% of all issues within 24 hours.

Title State Replies Latest Post
Bart's Avatar

Unable to Edit Notes in iOS

resolved 2 26 Mar, 2016 11:12 PM by Bart Kuiper
Brian's Avatar

sign up

open 3 24 Mar, 2016 06:11 PM by Richard Parslow
Gary Monti's Avatar

Can't update

open 1 29 Feb, 2016 10:47 PM by Richard Parslow
Donny Ponce's Avatar

Problem with subscription

open 1 26 Feb, 2016 09:20 PM by Richard Parslow
norm's Avatar

[TheBrain Support] Re: Error when trying to import mmap xml file

open 6 25 Feb, 2016 08:32 AM by Richard Parslow
Thomas Daly's Avatar

Video

resolved 3 18 Feb, 2016 11:44 AM by Richard Parslow
Thomas Daly's Avatar

Start date

resolved 3 18 Feb, 2016 11:34 AM by Richard Parslow
Klaus Nuetzel's Avatar

Goalscape connect - problem with the German Highlight sidebar

open 3 06 Feb, 2016 09:48 PM by Marcus Baur
norm's Avatar

Feedback on the Goalscape website/software

open 1 04 Feb, 2016 11:44 PM by Richard Parslow
Tony C's Avatar

DESKTOP PURCHASE BUTTON NOT WORKING

resolved 4 16 Jan, 2016 01:04 PM by Emmett Lazich
Rob's Avatar

Password activation problem

resolved 0 14 Jan, 2016 09:42 PM by Rob
Meg's Avatar

Upgrade trouble

resolved 9 06 Jan, 2016 09:12 AM by Richard Parslow
Donald Rayle's Avatar

update causes stored password to be lost

open 1 03 Jan, 2016 10:59 PM by Richard Parslow
Chris Lambert's Avatar

Limitations of Complete Progress

open 1 28 Dec, 2015 07:10 PM by Richard Parslow
Titus's Avatar

ESC quits Presentation mode + shown picture

resolved 3 23 Dec, 2015 06:11 PM by Richard Parslow
Titus's Avatar

Preview thumbnail of attached picture quits presentation mode

resolved 1 22 Dec, 2015 06:34 PM by Richard Parslow
Stewart McGill's Avatar

Invalid Password or Email

open 2 21 Dec, 2015 02:28 PM by Richard Parslow
Crane Stookey's Avatar

ipad

resolved 3 16 Dec, 2015 02:18 AM by Crane W. Stookey
Khalid Altayaran's Avatar

Arabic language support.

open 1 14 Dec, 2015 12:43 PM by Richard Parslow
Clyde Lindsay's Avatar

certificate problem to update Goalscape on a Mac.

open 1 09 Dec, 2015 11:09 PM by Richard Parslow
Kathy's Avatar

Free trial expired, can't sign up for Goalscape connect free

open 4 09 Dec, 2015 08:20 AM by Richard Parslow
Rudolf Kummer's Avatar

Download does not work

resolved 6 08 Dec, 2015 12:31 AM by Richard Parslow
Wojciech Korsak's Avatar

New GS - activation problem

resolved 23 06 Dec, 2015 03:24 PM by Richard Parslow
Mark's Avatar

I can't purchase this product

open 3 05 Dec, 2015 06:46 PM by Richard Parslow
Yuri Katz's Avatar

You have entered an invalid username or password.

resolved 8 04 Dec, 2015 03:19 PM by Emmett Lazich
Mark's Avatar

Can't log into Goalscape connect

open 1 20 Nov, 2015 08:16 AM by Richard Parslow
Charles Markham's Avatar

Billins

open 1 16 Nov, 2015 11:34 PM by Richard Parslow
tim's Avatar

reactivation

open 4 17 Sep, 2015 03:17 PM by Richard Parslow
Ivor Peksa's Avatar

Activation required due to replaced Windows profile

resolved 3 15 Sep, 2015 03:55 PM by Richard Parslow
Peter Feussner's Avatar

Installation update

open 1 26 Aug, 2015 08:37 AM by Richard Parslow

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