Problems

Having some trouble? Something not quite working according to the description in Help text or Infopoint videos?

Please first check the Known Issues and use the Search function on this forum (above right): you may find an answer straight away! If your problem is not covered you can start a new discussion here by clicking the '**New Discussion**' button below right. Remember to make the discussion private if your message contains any confidential details.

To help us to help you as quickly as possible, please include the following information:

  • Whether you are talking about Goalscape Desktop or Goalscape Connect (or both)
  • Your Operating System and version (eg 'Windows 8')
  • For any download, installation or activation issues – and for anything to do with Goalscape Connect – please include:
    • Your browser and version
    • How you connect to the Internet (direct Ethernet/WiFi or via a LAN)
  • Details of any error messages – and if there is a 'Show details' button please click it and C&P the entire text with your message
  • Screenshots are always useful too!

We always respond fast – and we resolve 99.9% of all issues within 24 hours.

Title State Replies Latest Post
Meg's Avatar

Upgrade trouble

resolved 9 06 Jan, 2016 09:12 AM by Richard Parslow
Donald Rayle's Avatar

update causes stored password to be lost

open 1 03 Jan, 2016 10:59 PM by Richard Parslow
Chris Lambert's Avatar

Limitations of Complete Progress

open 1 28 Dec, 2015 07:10 PM by Richard Parslow
Titus's Avatar

ESC quits Presentation mode + shown picture

resolved 3 23 Dec, 2015 06:11 PM by Richard Parslow
Titus's Avatar

Preview thumbnail of attached picture quits presentation mode

resolved 1 22 Dec, 2015 06:34 PM by Richard Parslow
Stewart McGill's Avatar

Invalid Password or Email

open 2 21 Dec, 2015 02:28 PM by Richard Parslow
Crane Stookey's Avatar

ipad

resolved 3 16 Dec, 2015 02:18 AM by Crane W. Stookey
Khalid Altayaran's Avatar

Arabic language support.

open 1 14 Dec, 2015 12:43 PM by Richard Parslow
Clyde Lindsay's Avatar

certificate problem to update Goalscape on a Mac.

open 1 09 Dec, 2015 11:09 PM by Richard Parslow
Kathy's Avatar

Free trial expired, can't sign up for Goalscape connect free

open 4 09 Dec, 2015 08:20 AM by Richard Parslow
Rudolf Kummer's Avatar

Download does not work

resolved 6 08 Dec, 2015 12:31 AM by Richard Parslow
Wojciech Korsak's Avatar

New GS - activation problem

resolved 23 06 Dec, 2015 03:24 PM by Richard Parslow
Mark's Avatar

I can't purchase this product

open 3 05 Dec, 2015 06:46 PM by Richard Parslow
Yuri Katz's Avatar

You have entered an invalid username or password.

resolved 8 04 Dec, 2015 03:19 PM by Emmett Lazich
Mark's Avatar

Can't log into Goalscape connect

open 1 20 Nov, 2015 08:16 AM by Richard Parslow
Charles Markham's Avatar

Billins

open 1 16 Nov, 2015 11:34 PM by Richard Parslow
tim's Avatar

reactivation

open 4 17 Sep, 2015 03:17 PM by Richard Parslow
Ivor Peksa's Avatar

Activation required due to replaced Windows profile

resolved 3 15 Sep, 2015 03:55 PM by Richard Parslow
Peter Feussner's Avatar

Installation update

open 1 26 Aug, 2015 08:37 AM by Richard Parslow
simon's Avatar

Image resolution of exports

open 3 14 Aug, 2015 09:40 AM by Richard Parslow
Karlheinz Dölger's Avatar

Goalscape and Windows 10

open 9 13 Aug, 2015 03:26 PM by Richard Parslow
Corne's Avatar

Unable to activate Goalscape Desktop

open 3 02 Aug, 2015 08:21 PM by Richard Parslow
Clyde Lindsay's Avatar

certificate problem to update Goalscape on a Mac.

open 1 16 Jul, 2015 05:58 PM by Richard Parslow
Natalie Lewis's Avatar

Filtering my project dates

open 1 16 Jul, 2015 09:23 AM by Richard Parslow
Bill Broadbent's Avatar

In the demo tab I can move goals

open 3 14 Jul, 2015 08:34 PM by Richard Parslow
David Richards's Avatar

Registering Goalscape Desktop on a replacermant computer

open 3 09 Jul, 2015 08:24 AM by Richard Parslow
Maritn Braun's Avatar

Can't Exit Goalscape on MBP with Yosemite

open 14 05 Jul, 2015 08:31 PM by Richard Parslow
Laieque Khan's Avatar

Goalscape desktop.

open 1 23 Jun, 2015 08:48 PM by Richard Parslow
derek.reinhard's Avatar

Error message "check internet connection" during activation of Goalscape Desktop

open 2 20 Jun, 2015 07:51 PM by Richard Parslow
Philip Avery's Avatar

Activation

open 3 16 Jun, 2015 09:35 PM by Richard Parslow

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