Problems

Having some trouble? Something not quite working according to the description in Help text or Infopoint videos?

Please first check the Known Issues and use the Search function on this forum (above right): you may find an answer straight away! If your problem is not covered you can start a new discussion here by clicking the '**New Discussion**' button below right. Remember to make the discussion private if your message contains any confidential details.

To help us to help you as quickly as possible, please include the following information:

  • Whether you are talking about Goalscape Desktop or Goalscape Connect (or both)
  • Your Operating System and version (eg 'Windows 8')
  • For any download, installation or activation issues – and for anything to do with Goalscape Connect – please include:
    • Your browser and version
    • How you connect to the Internet (direct Ethernet/WiFi or via a LAN)
  • Details of any error messages – and if there is a 'Show details' button please click it and C&P the entire text with your message
  • Screenshots are always useful too!

We always respond fast – and we resolve 99.9% of all issues within 24 hours.

Title State Replies Latest Post
Mark's Avatar

Can't log into Goalscape connect

open 1 20 Nov, 2015 08:16 AM by Richard Parslow
Charles Markham's Avatar

Billins

open 1 16 Nov, 2015 11:34 PM by Richard Parslow
tim's Avatar

reactivation

open 4 17 Sep, 2015 03:17 PM by Richard Parslow
Ivor Peksa's Avatar

Activation required due to replaced Windows profile

resolved 3 15 Sep, 2015 03:55 PM by Richard Parslow
Peter Feussner's Avatar

Installation update

open 1 26 Aug, 2015 08:37 AM by Richard Parslow
simon's Avatar

Image resolution of exports

open 3 14 Aug, 2015 09:40 AM by Richard Parslow
Karlheinz Dölger's Avatar

Goalscape and Windows 10

open 9 13 Aug, 2015 03:26 PM by Richard Parslow
Corne's Avatar

Unable to activate Goalscape Desktop

open 3 02 Aug, 2015 08:21 PM by Richard Parslow
Clyde Lindsay's Avatar

certificate problem to update Goalscape on a Mac.

open 1 16 Jul, 2015 05:58 PM by Richard Parslow
Natalie Lewis's Avatar

Filtering my project dates

open 1 16 Jul, 2015 09:23 AM by Richard Parslow
Bill Broadbent's Avatar

In the demo tab I can move goals

open 3 14 Jul, 2015 08:34 PM by Richard Parslow
David Richards's Avatar

Registering Goalscape Desktop on a replacermant computer

open 3 09 Jul, 2015 08:24 AM by Richard Parslow
Maritn Braun's Avatar

Can't Exit Goalscape on MBP with Yosemite

open 14 05 Jul, 2015 08:31 PM by Richard Parslow
Laieque Khan's Avatar

Goalscape desktop.

open 1 23 Jun, 2015 08:48 PM by Richard Parslow
derek.reinhard's Avatar

Error message "check internet connection" during activation of Goalscape Desktop

open 2 20 Jun, 2015 07:51 PM by Richard Parslow
Philip Avery's Avatar

Activation

open 3 16 Jun, 2015 09:35 PM by Richard Parslow
Mariana Lopez Dudet's Avatar

Can't activate purchase due to timed out internet connection

resolved 6 15 Jun, 2015 07:57 PM by Richard Parslow
Brad Stephens's Avatar

Activation issue - Network Error

resolved 3 10 Jun, 2015 08:05 AM by Richard Parslow
Dave Reddin's Avatar

I cant activate Goalscape as says internet connection problem

open 3 08 Jun, 2015 11:11 AM by Richard Parslow
Martin Kirk's Avatar

Re: Goalscape Desktop Activation

open 1 08 Jun, 2015 08:36 AM by Richard Parslow
Kristján Ingi Sigurðsson's Avatar

goalscape always crashes

open 1 06 Jun, 2015 08:51 PM by Richard Parslow
Daniel Flefil's Avatar

I cant donwload the Program goalscape

open 1 06 Jun, 2015 05:40 AM by Richard Parslow
Rafael's Avatar

My trial version crashes

resolved 11 28 May, 2015 08:00 PM by Pacanins Rafael LC (DF Sur)
Vladimir Shehirev's Avatar

GS doesn't work

resolved 17 26 May, 2015 01:48 PM by Vladimir Sehirev
Derrick Finn's Avatar

Activation unavailable

resolved 2 23 May, 2015 07:26 AM by Derrick Finn
Kevin Wiley's Avatar

Can't Activate Goalscape Desktop

open 1 12 May, 2015 11:19 AM by Richard Parslow
alan Edwards's Avatar

Unable to sign into account

open 1 27 Apr, 2015 09:08 AM by Richard Parslow
Payton's Avatar

cannot download

resolved 3 23 Apr, 2015 08:24 AM by Richard Parslow
Lyn Holland's Avatar

Software automatically downloads latest update then gives message "cannot update - problems with certificate, contact support"

open 1 21 Apr, 2015 08:37 AM by Richard Parslow
Dagmar von Consolati's Avatar

I need a bill - have baught basic desktop version in Nov 2014

open 1 15 Apr, 2015 10:11 AM by Richard Parslow

Start a discussion in "Problems"

Private discussion

Body

Formatting help / Preview (switch to plain text) No formatting (switch to Markdown)

Attached Files

You can attach files up to 10MB

If you don't have an account yet, we need to confirm you're human and not a machine trying to post spam.