Problems

Having some trouble? Something not quite working according to the description in Help text or Infopoint videos?

Please first check the Known Issues and use the Search function on this forum (above right): you may find an answer straight away! If your problem is not covered you can start a new discussion here by clicking the '**New Discussion**' button below right. Remember to make the discussion private if your message contains any confidential details.

To help us to help you as quickly as possible, please include the following information:

  • Whether you are talking about Goalscape Desktop or Goalscape Connect (or both)
  • Your Operating System and version (eg 'Windows 8')
  • For any download, installation or activation issues – and for anything to do with Goalscape Connect – please include:
    • Your browser and version
    • How you connect to the Internet (direct Ethernet/WiFi or via a LAN)
  • Details of any error messages – and if there is a 'Show details' button please click it and C&P the entire text with your message
  • Screenshots are always useful too!

We always respond fast – and we resolve 99.9% of all issues within 24 hours.

Title State Replies Latest Post
James Lockwood's Avatar

Cannot download

open 1 25 Oct, 2014 11:54 AM by Richard Parslow
Larry Sparks's Avatar

Failed to download content before connect expired.

open 3 08 Oct, 2014 09:14 PM by Richard Parslow
Steve Holland's Avatar

PDF Pagination Broken?

open 4 07 Oct, 2014 09:37 PM by Richard Parslow
Christian Braun's Avatar

Wann kann man sich wieder einloggen?

resolved 3 27 Sep, 2014 11:48 AM by Richard Parslow
Dimirti's Avatar

Cannot install Goalscape in Mac

open 1 18 Sep, 2014 10:03 PM by Richard Parslow
Paul Schuback's Avatar

sorry, but unable to start yet with g/s

open 7 07 Sep, 2014 03:32 PM by Richard Parslow
Pavel's Avatar

Can not do anything with 1st screen.

open 7 02 Sep, 2014 02:26 PM by Richard Parslow
Kit Lewis's Avatar

Can't log into Goalscape Connect

open 3 01 Sep, 2014 03:04 PM by Richard Parslow
Martin Green's Avatar

Logging in to Goalscape

resolved 3 01 Sep, 2014 11:00 AM by Richard Parslow
nick's Avatar

Passpword

open 1 26 Aug, 2014 08:17 AM by Richard Parslow
alice's Avatar

Plugin failure error messgae

open 1 08 Aug, 2014 07:19 PM by Richard Parslow
Jeremy's Avatar

Iphone App - Saving new items

open 9 05 Aug, 2014 12:58 PM by Richard Parslow
Kevin Bermingham's Avatar

Goalscape connect is not working

resolved 12 17 Jul, 2014 10:43 AM by Richard Parslow
Dimitri's Avatar

Cannot install Goalscape Desktop on Mac OX 10.9.3

open 1 17 Jul, 2014 08:15 AM by Richard Parslow
John Bernet's Avatar

Goalscape Connect Site appears to be down

open 5 14 Jul, 2014 09:41 PM by Richard Parslow
christoph.ogorman's Avatar

Goalscape Desktop Version will not Open

open 1 14 Jul, 2014 07:50 PM by Richard Parslow
Lee Hepworth's Avatar

Goalscape connect - cannot upload gsp file

open 1 02 Jul, 2014 04:01 PM by Richard Parslow
Clinton LeFort's Avatar

Unable to install latest versions

resolved 3 01 Jul, 2014 03:50 PM by Richard Parslow
Clinton LeFort's Avatar

Unable to Install Goalscape latest versions

resolved 1 01 Jul, 2014 10:20 AM by Richard Parslow
Jon Hammond's Avatar

Latest update

resolved 4 29 Jun, 2014 12:59 PM by Jon Hammond
Sujay Ghosh's Avatar

Activation not working

resolved 2 15 Jun, 2014 06:20 PM by Sujay Ghosh
Erika's Avatar

the goal cannot be found or is not valid

open 2 05 Jun, 2014 01:04 PM by Richard Parslow
Maurice Farnan's Avatar

Problems with Install on Windows 8.1

open 2 02 Jun, 2014 09:40 PM by Richard Parslow
Maurice Farnan's Avatar

FAO Richard re my recent query on Windows 8.1

open 1 02 Jun, 2014 08:54 PM by Richard Parslow
Mark Aman's Avatar

Highlight By Date

open 2 05 May, 2014 05:58 PM by Richard Parslow
Rick Miller's Avatar

New Version

open 4 21 Apr, 2014 10:12 AM by Richard Parslow
Alessandro Pezzoli's Avatar

Goalscape error

resolved 8 14 Apr, 2014 09:55 AM by Alessandro Pezzoli
william wayne's Avatar

lost info on my goalscap said i need to purchase licenses.

open 1 10 Apr, 2014 07:13 AM by Richard Parslow
Natalie Bell's Avatar

I have purchased the wrong item

resolved 3 02 Apr, 2014 10:18 PM by Richard Parslow
jds2452's Avatar

Editing/saving changes

resolved 3 14 Mar, 2014 08:58 AM by Richard Parslow

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