Having some trouble? Something not quite working according to the description in Help text or Infopoint videos?

Please first check the Known Issues and use the Search function on this forum (above right): you may find an answer straight away! If your problem is not covered you can start a new discussion here by clicking the '**New Discussion**' button below right. Remember to make the discussion private if your message contains any confidential details.

To help us to help you as quickly as possible, please include the following information:

  • Whether you are talking about Goalscape Desktop or Goalscape Connect (or both)
  • Your Operating System and version (eg 'Windows 8')
  • For any download, installation or activation issues – and for anything to do with Goalscape Connect – please include:
    • Your browser and version
    • How you connect to the Internet (direct Ethernet/WiFi or via a LAN)
  • Details of any error messages – and if there is a 'Show details' button please click it and C&P the entire text with your message
  • Screenshots are always useful too!

We always respond fast – and we resolve 99.9% of all issues within 24 hours.

Title State Replies Latest Post
Kristján Ingi Sigurðsson's Avatar

goalscape always crashes

open 1 06 Jun, 2015 08:51 PM by Richard Parslow
Daniel Flefil's Avatar

I cant donwload the Program goalscape

open 1 06 Jun, 2015 05:40 AM by Richard Parslow
Rafael's Avatar

My trial version crashes

resolved 11 28 May, 2015 08:00 PM by Pacanins Rafael LC (DF Sur)
Vladimir Shehirev's Avatar

GS doesn't work

resolved 17 26 May, 2015 01:48 PM by Vladimir Sehirev
Derrick Finn's Avatar

Activation unavailable

resolved 2 23 May, 2015 07:26 AM by Derrick Finn
Kevin Wiley's Avatar

Can't Activate Goalscape Desktop

open 1 12 May, 2015 11:19 AM by Richard Parslow
alan Edwards's Avatar

Unable to sign into account

open 1 27 Apr, 2015 09:08 AM by Richard Parslow
Payton's Avatar

cannot download

resolved 3 23 Apr, 2015 08:24 AM by Richard Parslow
Lyn Holland's Avatar

Software automatically downloads latest update then gives message "cannot update - problems with certificate, contact support"

open 1 21 Apr, 2015 08:37 AM by Richard Parslow
Dagmar von Consolati's Avatar

I need a bill - have baught basic desktop version in Nov 2014

open 1 15 Apr, 2015 10:11 AM by Richard Parslow
Jo Spall's Avatar

Cannot open yet again

open 1 02 Apr, 2015 09:10 AM by Richard Parslow
Donny Ponce's Avatar

Open attached files working whit GO on Ubuntu

open 2 20 Mar, 2015 06:24 PM by Richard Parslow
Fred Barton's Avatar

Getting error trying to install latest update

open 3 05 Feb, 2015 04:40 PM by Richard Parslow
Donny Ponce's Avatar

I can`t install GS in Windows 8

open 1 12 Jan, 2015 09:30 PM by Richard Parslow
Donny Ponce's Avatar

I paid for a perpetual license but you don´t agree

open 1 09 Jan, 2015 07:33 PM by Richard Parslow
Gloria King's Avatar

Problem trying to install the latest version of Goalscape

open 16 05 Jan, 2015 01:59 PM by Richard Parslow
Rick Miller's Avatar

GS Launch

open 3 03 Jan, 2015 09:50 AM by Richard Parslow
Tine Vinther Poulsen's Avatar

Tutorial videos do not work

open 3 18 Dec, 2014 07:51 PM by Richard Parslow
Kai Gärtner's Avatar

Update schlägt fehl

open 5 16 Dec, 2014 03:51 PM by Richard Parslow
Mark Joyce's Avatar

Need to (re)install Goalscape Desktop on new computer

open 19 26 Nov, 2014 06:49 PM by Richard Parslow
Franz Madl's Avatar

Import Microsoft Project xml in Asta Projekt

open 1 25 Nov, 2014 01:07 PM by Richard Parslow
Jan Kolstee's Avatar

can not install

open 3 20 Nov, 2014 11:05 AM by Richard Parslow
Andres's Avatar

Select multiple items

open 3 10 Nov, 2014 06:41 PM by Richard Parslow
Svecias's Avatar

can't install goalscape on mac Yoesemite

resolved 3 31 Oct, 2014 06:53 PM by Richard Parslow
Bashar's Avatar

Kuwait not listed

resolved 3 30 Oct, 2014 05:32 PM by Richard Parslow
James Lockwood's Avatar

Cannot download

open 1 25 Oct, 2014 11:54 AM by Richard Parslow
Larry Sparks's Avatar

Failed to download content before connect expired.

open 3 08 Oct, 2014 09:14 PM by Richard Parslow
Steve Holland's Avatar

PDF Pagination Broken?

open 4 07 Oct, 2014 09:37 PM by Richard Parslow
Christian Braun's Avatar

Wann kann man sich wieder einloggen?

resolved 3 27 Sep, 2014 11:48 AM by Richard Parslow
Dimirti's Avatar

Cannot install Goalscape in Mac

open 1 18 Sep, 2014 10:03 PM by Richard Parslow

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