Problems

Having some trouble? Something not quite working according to the description in Help text or Infopoint videos?

Please first check the Known Issues and use the Search function on this forum (above right): you may find an answer straight away! If your problem is not covered you can start a new discussion here by clicking the '**New Discussion**' button below right. Remember to make the discussion private if your message contains any confidential details.

To help us to help you as quickly as possible, please include the following information:

  • Whether you are talking about Goalscape Desktop or Goalscape Connect (or both)
  • Your Operating System and version (eg 'Windows 8')
  • For any download, installation or activation issues – and for anything to do with Goalscape Connect – please include:
    • Your browser and version
    • How you connect to the Internet (direct Ethernet/WiFi or via a LAN)
  • Details of any error messages – and if there is a 'Show details' button please click it and C&P the entire text with your message
  • Screenshots are always useful too!

We always respond fast – and we resolve 99.9% of all issues within 24 hours.

Title State Replies Latest Post
Maximilian Hrabowski's Avatar

Reproducable Error when trying to share a project (either public or to other person)

open 8 09 Jul, 2013 12:03 PM by Richard Parslow
Tom Crisp's Avatar

Font size

open 3 28 Jun, 2013 03:28 AM by Richard Parslow
Anna Pestereva's Avatar

Cannot change or remove end date

open 3 28 Jun, 2013 02:36 AM by Emmett Lazich
Carolyn's Avatar

video tutorials not playing?

open 9 21 Jun, 2013 09:19 AM by Richard Parslow
charlotte baldassari's Avatar

puffin ipad2 goalscape connect keyboard issue

open 9 07 Jun, 2013 06:53 PM by Richard Parslow
Mitch Skaggs's Avatar

iPad

open 1 05 May, 2013 11:35 PM by Richard Parslow
begbrook's Avatar

cant install demo

resolved 3 22 Mar, 2013 10:54 AM by Richard Parslow
Chris Harrison's Avatar

Goalscape on iPad

open 1 04 Mar, 2013 04:31 PM by Richard Parslow
Fynn Sterritt's Avatar

Not working on second computer

open 3 01 Mar, 2013 03:12 PM by Richard Parslow
Ingo Baumgartner's Avatar

Download Goalscape

resolved 4 20 Feb, 2013 01:50 PM by Richard Parslow
Molina, Gudrun's Avatar

Goalscapeinstallation

open 1 14 Feb, 2013 11:44 AM by Richard Parslow
Jo YS's Avatar

cursor in "note" and another problems

open 1 05 Feb, 2013 01:12 PM by Richard Parslow
Kent's Avatar

Flash Upgrade

resolved 4 04 Feb, 2013 12:24 PM by Richard Parslow
alan.fuller's Avatar

Server expiry

resolved 8 28 Jan, 2013 04:10 PM by Richard Parslow
Richard Barrington's Avatar

Notes Tabs

open 11 16 Jan, 2013 01:17 PM by Richard Parslow
Mark's Avatar

App keeps quitting on me

resolved 7 10 Jan, 2013 11:02 PM by Mark Hamill
Chris Gibbons's Avatar

iphone app

resolved 3 10 Jan, 2013 01:57 PM by Chris Gibbons Jade Corrrdor
Gary VenRooy's Avatar

exe attachment

open 5 09 Jan, 2013 08:18 PM by Richard Parslow
Steve Zeoli's Avatar

A bug with spelling correction?

open 1 08 Jan, 2013 07:52 PM by Richard Parslow
René Baron's Avatar

"External" Copy/Paste does not (always) work

open 10 08 Jan, 2013 12:27 PM by Richard Parslow
Piotr's Avatar

No linux support?

open 1 05 Jan, 2013 05:55 PM by Richard Parslow
Marnie's Avatar

Archiving a Completed Goal Chart

open 3 04 Jan, 2013 11:09 AM by Richard Parslow
James Frith's Avatar

Video not found

resolved 3 02 Jan, 2013 08:42 PM by Richard Parslow
Richard Parslow's Avatar

Technical information

open 0 05 Dec, 2012 12:15 PM by Richard Parslow
Andrew Mason's Avatar

ReloadingGoalscape

resolved 1 26 Nov, 2012 12:06 PM by Richard Parslow
Eric Lane's Avatar

Downloading can't

open 1 24 Nov, 2012 12:43 PM by Richard Parslow
Cameron Mackay's Avatar

Error 2032 on connect.goalscape.com

resolved 10 20 Nov, 2012 11:41 PM by Cameron Mackay
Carl's Avatar

Ipad

open 3 20 Nov, 2012 12:43 PM by Richard Parslow
me's Avatar

iPhone app issues

open 8 20 Nov, 2012 12:23 PM by Richard Parslow
carlo rinaldi's Avatar

No subject

open 4 20 Nov, 2012 11:57 AM by Richard Parslow

Start a discussion in "Problems"

Private discussion

Body

Formatting help / Preview (switch to plain text) No formatting (switch to Markdown)

Attached Files

You can attach files up to 10MB

If you don't have an account yet, we need to confirm you're human and not a machine trying to post spam.