Problems

Having some trouble? Something not quite working according to the description in Help text or Infopoint videos?

Please first check the Known Issues and use the Search function on this forum (above right): you may find an answer straight away! If your problem is not covered you can start a new discussion here by clicking the '**New Discussion**' button below right. Remember to make the discussion private if your message contains any confidential details.

To help us to help you as quickly as possible, please include the following information:

  • Whether you are talking about Goalscape Desktop or Goalscape Connect (or both)
  • Your Operating System and version (eg 'Windows 8')
  • For any download, installation or activation issues – and for anything to do with Goalscape Connect – please include:
    • Your browser and version
    • How you connect to the Internet (direct Ethernet/WiFi or via a LAN)
  • Details of any error messages – and if there is a 'Show details' button please click it and C&P the entire text with your message
  • Screenshots are always useful too!

We always respond fast – and we resolve 99.9% of all issues within 24 hours.

Title State Replies Latest Post
Alexander van den Berg's Avatar

iphone app

resolved 2 19 Dec, 2013 02:07 PM by Alexander van den Berg
gal's Avatar

error msg when trying to use goalscape-connect

resolved 13 06 Dec, 2013 08:56 AM by Adrian Aioanei
Sam Matson's Avatar

Attaching an excel document

open 1 02 Dec, 2013 01:14 PM by Richard Parslow
Alexander Skorka's Avatar

Activation Problems

open 1 27 Nov, 2013 11:19 AM by Richard Parslow
Asheley Biggart's Avatar

Access to my goalscape

open 1 24 Nov, 2013 06:57 PM by Richard Parslow
Helen Turier's Avatar

unable to connect to Goalscape today

open 5 25 Oct, 2013 02:32 PM by Richard Parslow
Frédéric's Avatar

iphone login does't work

open 1 01 Oct, 2013 06:09 PM by Richard Parslow
Rene Goedhart 's Avatar

Goalscape voor iPhone

open 3 21 Sep, 2013 05:38 PM by Richard Parslow
Art Hyde's Avatar

Not receiving setup from your site.

open 3 19 Sep, 2013 04:46 PM by Richard Parslow
calomediadesign's Avatar

ERROR "NUEVA META"

open 19 19 Sep, 2013 12:50 AM by Richard Parslow
5178161's Avatar

problem with Russian Language // desktop version // mac

resolved 1 09 Sep, 2013 10:12 AM by Richard Parslow
5178161's Avatar

Can't switch to cyrillic (Russian) language in the desktop version

open 1 09 Sep, 2013 10:10 AM by Richard Parslow
Josh's Avatar

Downloading Goalscape Desktop

open 1 21 Aug, 2013 09:41 AM by Richard Parslow
g.smelik's Avatar

Windows 7 crashes when installing Goalscape

open 3 03 Aug, 2013 09:52 PM by Richard Parslow
Marcin Kwiecinski's Avatar

Sub goals importance does not sum up to 100%

resolved 2 29 Jul, 2013 03:49 PM by Richard Parslow
Cheebong's Avatar

Goalscape installation on Debian 7

open 1 26 Jul, 2013 09:40 PM by Richard Parslow
Maximilian Hrabowski's Avatar

Reproducable Error when trying to share a project (either public or to other person)

open 8 09 Jul, 2013 12:03 PM by Richard Parslow
Tom Crisp's Avatar

Font size

open 3 28 Jun, 2013 03:28 AM by Richard Parslow
Anna Pestereva's Avatar

Cannot change or remove end date

open 3 28 Jun, 2013 02:36 AM by Emmett Lazich
Carolyn's Avatar

video tutorials not playing?

open 9 21 Jun, 2013 09:19 AM by Richard Parslow
charlotte baldassari's Avatar

puffin ipad2 goalscape connect keyboard issue

open 9 07 Jun, 2013 06:53 PM by Richard Parslow
Mitch Skaggs's Avatar

iPad

open 1 05 May, 2013 11:35 PM by Richard Parslow
begbrook's Avatar

cant install demo

resolved 3 22 Mar, 2013 10:54 AM by Richard Parslow
Chris Harrison's Avatar

Goalscape on iPad

open 1 04 Mar, 2013 04:31 PM by Richard Parslow
Fynn Sterritt's Avatar

Not working on second computer

open 3 01 Mar, 2013 03:12 PM by Richard Parslow
Ingo Baumgartner's Avatar

Download Goalscape

resolved 4 20 Feb, 2013 01:50 PM by Richard Parslow
Molina, Gudrun's Avatar

Goalscapeinstallation

open 1 14 Feb, 2013 11:44 AM by Richard Parslow
Jo YS's Avatar

cursor in "note" and another problems

open 1 05 Feb, 2013 01:12 PM by Richard Parslow
Kent's Avatar

Flash Upgrade

resolved 4 04 Feb, 2013 12:24 PM by Richard Parslow
alan.fuller's Avatar

Server expiry

resolved 8 28 Jan, 2013 04:10 PM by Richard Parslow

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