Problems

Having some trouble? Something not quite working according to the description in Help text or Infopoint videos?

Please first check the Known Issues and use the Search function on this forum (above right): you may find an answer straight away! If your problem is not covered you can start a new discussion here by clicking the '**New Discussion**' button below right. Remember to make the discussion private if your message contains any confidential details.

To help us to help you as quickly as possible, please include the following information:

  • Whether you are talking about Goalscape Desktop or Goalscape Connect (or both)
  • Your Operating System and version (eg 'Windows 8')
  • For any download, installation or activation issues – and for anything to do with Goalscape Connect – please include:
    • Your browser and version
    • How you connect to the Internet (direct Ethernet/WiFi or via a LAN)
  • Details of any error messages – and if there is a 'Show details' button please click it and C&P the entire text with your message
  • Screenshots are always useful too!

We always respond fast – and we resolve 99.9% of all issues within 24 hours.

Title State Replies Latest Post
Chris Gibbons's Avatar

iphone app

resolved 3 10 Jan, 2013 01:57 PM by Chris Gibbons Jade Corrrdor
Gary VenRooy's Avatar

exe attachment

open 5 09 Jan, 2013 08:18 PM by Richard Parslow
Steve Zeoli's Avatar

A bug with spelling correction?

open 1 08 Jan, 2013 07:52 PM by Richard Parslow
René Baron's Avatar

"External" Copy/Paste does not (always) work

open 10 08 Jan, 2013 12:27 PM by Richard Parslow
Piotr's Avatar

No linux support?

open 1 05 Jan, 2013 05:55 PM by Richard Parslow
Marnie's Avatar

Archiving a Completed Goal Chart

open 3 04 Jan, 2013 11:09 AM by Richard Parslow
James Frith's Avatar

Video not found

resolved 3 02 Jan, 2013 08:42 PM by Richard Parslow
Richard Parslow's Avatar

Technical information

open 0 05 Dec, 2012 12:15 PM by Richard Parslow
Andrew Mason's Avatar

ReloadingGoalscape

resolved 1 26 Nov, 2012 12:06 PM by Richard Parslow
Eric Lane's Avatar

Downloading can't

open 1 24 Nov, 2012 12:43 PM by Richard Parslow
Cameron Mackay's Avatar

Error 2032 on connect.goalscape.com

resolved 10 20 Nov, 2012 11:41 PM by Cameron Mackay
Carl's Avatar

Ipad

open 3 20 Nov, 2012 12:43 PM by Richard Parslow
me's Avatar

iPhone app issues

open 8 20 Nov, 2012 12:23 PM by Richard Parslow
carlo rinaldi's Avatar

No subject

open 4 20 Nov, 2012 11:57 AM by Richard Parslow
hugh's Avatar

Tried purchase but keeps refusing

open 6 20 Nov, 2012 11:55 AM by Richard Parslow
shilpa.nalkol's Avatar

In Word file, Japanese language is not supported.

resolved 6 19 Nov, 2012 05:25 AM by shilpa.nalkol
Michael's Avatar

Adobe Air

open 3 14 Nov, 2012 12:17 PM by Richard Parslow
Blake Williams's Avatar

Goalscape Connect

open 1 12 Nov, 2012 07:33 PM by Richard Parslow
shilpa.nalkol's Avatar

In PDF file, garbage character is showing for Kanji.

open 3 24 Oct, 2012 10:57 AM by Richard Parslow
Eric Mikhail's Avatar

Cannnot re-activate after using Adobe AIR update of Goalscape Desktop

open 1 24 Oct, 2012 10:25 AM by Richard Parslow
Yavuz Gürkan's Avatar

No subject

open 3 23 Oct, 2012 05:08 PM by Richard Parslow
Marc Nicolaisen's Avatar

Verlorener Lizenzschlüssel

open 1 16 Oct, 2012 02:07 PM by Richard Parslow
Pedro Viriato's Avatar

Loose lots of information

open 3 14 Oct, 2012 06:28 PM by Richard Parslow
Pervaiz Karim's Avatar

Greetings to you from Chicago...

open 1 02 Oct, 2012 01:10 AM by Richard Parslow
Lee Jackson's Avatar

Windows 8 release preview

open 3 16 Sep, 2012 09:32 PM by Richard Parslow
Jan Fredrik Sehested's Avatar

Password

resolved 1 01 Sep, 2012 06:36 PM by Richard Parslow
Scot Gerardi's Avatar

Needed To Re-install Goalscape due to Computer problem

open 3 21 Aug, 2012 04:49 PM by Richard Parslow
Lennart's Avatar

Goalscapes crashes

open 7 16 Aug, 2012 02:24 PM by Richard Parslow
Lennart's Avatar

There is no Goalscape Dock Icon

open 1 14 Aug, 2012 05:13 PM by Richard Parslow
Tom Glover's Avatar

MS Project XML will not import in either desktop or Connect

open 6 13 Aug, 2012 01:04 PM by Richard Parslow

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