Problems

Having some trouble? Something not quite working according to the description in Help text or Infopoint videos?

Please first check the Known Issues and use the Search function on this forum (above right): you may find an answer straight away! If your problem is not covered you can start a new discussion here by clicking the '**New Discussion**' button below right. Remember to make the discussion private if your message contains any confidential details.

To help us to help you as quickly as possible, please include the following information:

  • Whether you are talking about Goalscape Desktop or Goalscape Connect (or both)
  • Your Operating System and version (eg 'Windows 8')
  • For any download, installation or activation issues – and for anything to do with Goalscape Connect – please include:
    • Your browser and version
    • How you connect to the Internet (direct Ethernet/WiFi or via a LAN)
  • Details of any error messages – and if there is a 'Show details' button please click it and C&P the entire text with your message
  • Screenshots are always useful too!

We always respond fast – and we resolve 99.9% of all issues within 24 hours.

Title State Replies Latest Post
Lennart's Avatar

There is no Goalscape Dock Icon

open 1 14 Aug, 2012 05:13 PM by Richard Parslow
Tom Glover's Avatar

MS Project XML will not import in either desktop or Connect

open 6 13 Aug, 2012 01:04 PM by Richard Parslow
Lee Gaddis's Avatar

Connect

resolved 4 10 Aug, 2012 04:50 PM by Richard Parslow
Steven Miller's Avatar

Lost registration information

resolved 1 02 Aug, 2012 09:46 PM by Richard Parslow
Richard Parslow's Avatar

Gatekeeper issue for Goalscape Desktop on Mac OS X 10.8 Mountain Lion

open 3 30 Jul, 2012 05:35 PM by Richard Parslow
armengol's Avatar

cannot download iphone version from Spain

resolved 3 23 Jul, 2012 04:02 PM by Richard Parslow
Cecilia Leao's Avatar

My goalscape desappeared!

open 5 09 Jul, 2012 06:02 PM by Richard Parslow
Eva Snijders's Avatar

There was an error downloading the update. Error# 16824

open 6 04 Jul, 2012 01:08 PM by Richard Parslow
Jorge Ulrich's Avatar

Lost my password

resolved 1 02 Jul, 2012 11:44 PM by Richard Parslow
Richard John Barrington's Avatar

Goalscape Connect on Android - what is the best tablet browser

open 4 02 Jul, 2012 03:01 PM by Richard Parslow
don's Avatar

Linux download

resolved 3 20 Jun, 2012 06:54 PM by Richard Parslow
david's Avatar

login to Goalscape connect with Roboform

resolved 4 18 May, 2012 09:13 PM by Richard Parslow
richard.charlewood's Avatar

Word cannot open Goalscape docx file: new resolution found

resolved 3 18 May, 2012 03:44 PM by Richard Parslow
Elaine Mace's Avatar

access

open 1 03 May, 2012 05:09 PM by Marcus Baur
Grzegorz Urbanek's Avatar

Problem with activation of Goalscope

resolved 3 28 Apr, 2012 10:12 AM by Richard Parslow
Niall Myant's Avatar

Registering

resolved 1 25 Apr, 2012 08:55 AM by Richard Parslow
ken's Avatar

Error #2032

open 1 12 Apr, 2012 04:15 PM by Richard Parslow
Gilbert's Avatar

Purchasing

resolved 1 20 Mar, 2012 10:09 AM by Marcus Baur
Dave's Avatar

Doesnt load

resolved 5 03 Mar, 2012 12:49 AM by Richard Parslow
Dan's Avatar

Attached file won't open?

open 6 01 Mar, 2012 12:33 PM by Richard Parslow
Marcello's Avatar

Registered GoalScape starting now as trial

open 1 29 Feb, 2012 01:54 PM by Richard Parslow
Toni Krasnic's Avatar

Can't log in

resolved 3 15 Feb, 2012 10:13 PM by Richard Parslow
Trond Varlid's Avatar

Importing Basecamp projects into Goalscape Desktop

open 5 12 Feb, 2012 12:26 PM by Richard Parslow
rich's Avatar

Server Certificate

resolved 1 26 Jan, 2012 04:07 PM by Richard Parslow
joanna Gibings's Avatar

creating account

open 2 09 Jan, 2012 12:33 PM by Richard Parslow
Tony Garland's Avatar

Goalscape crashes under Mac OS X version 10.7.2

resolved 3 23 Dec, 2011 12:04 AM by Richard Parslow
alan.fuller's Avatar

Connect has become 'unusable' today

resolved 3 19 Dec, 2011 11:50 AM by Richard Parslow
Gary Monti's Avatar

download error with 2.6.2 upgrade

resolved 1 04 Dec, 2011 07:55 PM by Richard Parslow
Danielle Lajoie's Avatar

Goal color grayed

resolved 1 30 Nov, 2011 01:04 PM by Richard Parslow
Rupert Honywood's Avatar

Installation problems

open 3 26 Nov, 2011 01:24 PM by Richard Parslow

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