Problems

Having some trouble? Something not quite working according to the description in Help text or Infopoint videos?

Please first check the Known Issues and use the Search function on this forum (above right): you may find an answer straight away! If your problem is not covered you can start a new discussion here by clicking the '**New Discussion**' button below right. Remember to make the discussion private if your message contains any confidential details.

To help us to help you as quickly as possible, please include the following information:

  • Whether you are talking about Goalscape Desktop or Goalscape Connect (or both)
  • Your Operating System and version (eg 'Windows 8')
  • For any download, installation or activation issues – and for anything to do with Goalscape Connect – please include:
    • Your browser and version
    • How you connect to the Internet (direct Ethernet/WiFi or via a LAN)
  • Details of any error messages – and if there is a 'Show details' button please click it and C&P the entire text with your message
  • Screenshots are always useful too!

We always respond fast – and we resolve 99.9% of all issues within 24 hours.

Title State Replies Latest Post
ken's Avatar

Error #2032

open 1 12 Apr, 2012 04:15 PM by Richard Parslow
Gilbert's Avatar

Purchasing

resolved 1 20 Mar, 2012 10:09 AM by Marcus Baur
Dave's Avatar

Doesnt load

resolved 5 03 Mar, 2012 12:49 AM by Richard Parslow
Dan's Avatar

Attached file won't open?

open 6 01 Mar, 2012 12:33 PM by Richard Parslow
Marcello's Avatar

Registered GoalScape starting now as trial

open 1 29 Feb, 2012 01:54 PM by Richard Parslow
Toni Krasnic's Avatar

Can't log in

resolved 3 15 Feb, 2012 10:13 PM by Richard Parslow
Trond Varlid's Avatar

Importing Basecamp projects into Goalscape Desktop

open 5 12 Feb, 2012 12:26 PM by Richard Parslow
rich's Avatar

Server Certificate

resolved 1 26 Jan, 2012 04:07 PM by Richard Parslow
joanna Gibings's Avatar

creating account

open 2 09 Jan, 2012 12:33 PM by Richard Parslow
Tony Garland's Avatar

Goalscape crashes under Mac OS X version 10.7.2

resolved 3 23 Dec, 2011 12:04 AM by Richard Parslow
alan.fuller's Avatar

Connect has become 'unusable' today

resolved 3 19 Dec, 2011 11:50 AM by Richard Parslow
Gary Monti's Avatar

download error with 2.6.2 upgrade

resolved 1 04 Dec, 2011 07:55 PM by Richard Parslow
Danielle Lajoie's Avatar

Goal color grayed

resolved 1 30 Nov, 2011 01:04 PM by Richard Parslow
Rupert Honywood's Avatar

Installation problems

open 3 26 Nov, 2011 01:24 PM by Richard Parslow
Paulo Breda Marques's Avatar

Didn't receive password

resolved 1 11 Nov, 2011 06:37 PM by Richard Parslow
me's Avatar

Exported dates to XLS are not dates and therefore not sortable

resolved 19 08 Nov, 2011 01:58 AM by Richard Parslow
mike tully's Avatar

chrome v15 mark & color

open 6 05 Nov, 2011 03:59 PM by Richard Parslow
MOnk's Avatar

ipone app and trial version

resolved 1 23 Oct, 2011 08:36 PM by Richard Parslow
Razvan Rogoz's Avatar

GoalScape Connect - Loading Issues

resolved 2 23 Oct, 2011 11:59 AM by Richard Parslow
Peter's Avatar

can't open my goalscape

resolved 4 10 Oct, 2011 10:39 AM by Richard Parslow
Jan F Sehested's Avatar

PROBLEM WHEN OPEN FILE IN GOALSCAPE

resolved 9 24 Sep, 2011 01:35 AM by Emmett Lazich
Mike's Avatar

Student offer

resolved 1 14 Sep, 2011 04:46 PM by Richard Parslow
Simon Scott's Avatar

Goalscape does not show welcome screen

resolved 5 14 Sep, 2011 03:51 PM by Richard Parslow
me's Avatar

Why does SSL fail so often?

open 8 13 Sep, 2011 05:10 PM by Richard Parslow
Andrew Mason's Avatar

Deleteing attachments

resolved 1 06 Sep, 2011 03:14 PM by Richard Parslow
Gerardo Barroso's Avatar

Problems trying to update my Goalscape version

open 1 02 Sep, 2011 08:53 PM by Richard Parslow
Richard Parslow's Avatar

200+ subgoals

resolved 1 27 Aug, 2011 11:13 AM by Richard Parslow
dwburrill's Avatar

Can not drag and drop goal where I want in certain situation

resolved 5 18 Aug, 2011 11:39 AM by Emmett Lazich
Christian Lisiecki's Avatar

problems with login to goalscape connect II

resolved 1 16 Aug, 2011 09:14 AM by Richard Parslow
Christian Lisiecki's Avatar

problems with login to goalscape connect

resolved 1 15 Aug, 2011 05:06 PM by Richard Parslow

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