goalscape desktop working with adobe air framework problem. And about goalscape 3.0? desktop?
I have a Mac running catalina 10.15.5. I just tried to goalscape desktop. It did not. My computer tells me that the adobe air framework is damaged. Downloading a fresh copy of adobe air makes no difference. How do I open goalscape?
when, if ever, will you leave adobe air?
Is there a target date for goalscape 3.0? what are its features and price? Will it work on Goalscape desktop?
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Support Staff 1 Posted by Richard Parslow on 31 Jul, 2020 06:17 PM
Sorry you have had trouble.
The error messages you are seeing confirm that the issue is due to the fact that Catalina has quarantined AIR (with no warning). So to allow AIR to run you need to unquarantine it. The step-by-step instructions for doing this (also shown on our Known Issues page) are:
Open the Terminal on your Mac: click the Magnifying Glass at top right and enter 'Terminal'; when it offers 'Terminal.app', double-click it.
In the Terminal, enter the following 2 lines (pressing Return after each):
sudo xattr -r -d com.apple.quarantine ./Adobe\ AIR.framework
To check that the framework is no longer quarantined, use this command (and press Return):
ls -l@ ./Adobe\ AIR.framework/
Restart your machine and run the GoalscapeDesktop.air installer file again.
If that does not work for you, please send us a screenshot of what the Terminal screen looks like after you enter the command 'ls -l@ ./Adobe\ AIR.framework/ (and press Return) to check it (Step 3 above).
We use AIR to allow the same software to run on both Windows and Mac computers. We are though considering implementing a captive runtime version of AIR that will make Goalscape Desktop independent of the local AIR environment (this means there will be different software downloads for Windows and Mac).
All the best
Support Staff 2 Posted by Richard Parslow on 31 Jul, 2020 06:31 PM
We will continue to sell and support Goalscape Desktop as a separate (yet compatible) product.