goalscape desktop working with adobe air framework problem. And about goalscape 3.0? desktop?

clyde's Avatar

clyde

31 Jul, 2020 04:15 PM

I have a Mac running catalina 10.15.5. I just tried to goalscape desktop. It did not. My computer tells me that the adobe air framework is damaged. Downloading a fresh copy of adobe air makes no difference. How do I open goalscape?

when, if ever, will you leave adobe air?

Is there a target date for goalscape 3.0? what are its features and price? Will it work on Goalscape desktop?

Thank you.

Clyde

  1. Support Staff 1 Posted by Richard Parslow on 31 Jul, 2020 06:17 PM

    Richard Parslow's Avatar

    Hello Clyde

    Sorry you have had trouble.

    The error messages you are seeing confirm that the issue is due to the fact that Catalina has Catalina has quarantined AIR (with no warning). So to allow AIR to run you need to unquarantine it. The step-by-step instructions for doing this (also shown on our Known Issues page are:

    1. Open the Terminal on your Mac: click the Magnifying Glass at top right and enter 'Terminal'; when it offers 'Terminal.app', double-click it.

    2. In the Terminal, enter the following 2 lines (pressing Return after each):

      cd /Library/Frameworks

      sudo xattr -r -d com.apple.quarantine ./Adobe\ AIR.framework

    3. To check that the framework is no longer quarantined, use this command (and press Return):

      ls -l@ ./Adobe\ AIR.framework/

    4. Restart your machine and run the GoalscapeDesktop.air installer file again.

    If that does not work for you, please send us a screenshot of what the Terminal screen looks like after you enter the command 'ls -l@ ./Adobe\ AIR.framework/ (and press Return) to check it (Step 3 above).

    We use AIR to allow the same software to run on both Windows and Mac computers. We are though considering implementing a captive runtime version of AIR that will make Goalscape Desktop independent of the local AIR environment (this means there will be different software downloads for Windows and Mac).

    All the best

    Richard

  2. Support Staff 2 Posted by Richard Parslow on 31 Jul, 2020 06:31 PM

    Richard Parslow's Avatar

    PS To remove Goalscape Online's current dependence on Flash and the browser, we are developing Goalscape 3.0 as a fully functional cross-platform web app, using html5 and Javascript, along with technologies like Web Components. It will run on any device: computer, tablet or phone. We will let you know when there is a beta version for you to try.

    We will continue to sell and support Goalscape Desktop as a separate (yet compatible) product.

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