Comments not coming to my email

Derrick Meder's Avatar

Derrick Meder

24 Sep, 2016 11:41 PM

I have just purchased your software and think its absolutely fantastic.
The only thing I cant get to work is the comments email.
Nothing comes through to my email address.
I would find this useful in sending myself reminders, etc
I am running windows 10 and google chrome
Also tried firefox-no luck

  1. Support Staff 1 Posted by Richard Parslow on 25 Sep, 2016 07:12 AM

    Richard Parslow's Avatar

    Hello Derrick

    Thanks for your contact.

    When we introduced the Goal Comment instant messaging feature, we included email notifications so that people sharing projects could ensure that other project collaborators received notifications of their comments as appropriate for that goal. When posting a Comment you can select which of the other collaborators is to receive notifications; when you make any selections in that list your own email address will be selected by default, so you will receive notifications about others' comments.

    To avoid flooding people with emails about Comments they had just posted, the notifications are only sent to everyone else whose username is checked on the list.

    With the next updates we are changing the way the Goal Comment email notifications work so you can choose to receive email notifications about your own comments.

    We are also investigating extending the task management side of Goalscape to include alerts and reminders.

    Enjoy the journey!


  2. 2 Posted by Derrick Meder on 25 Sep, 2016 07:56 AM

    Derrick Meder's Avatar

    Hi Richard
    Thanks for getting back to me so promptly.
    Looking forward to the updates.

  3. Support Staff 3 Posted by Richard Parslow on 27 Oct, 2016 11:16 AM

    Richard Parslow's Avatar

    Hello Derrick

    Quick follow-up: with the latest updates for Goalscape Online we have implemented the feature whereby users will receive email notifications of their own Comments when their username is checked in the Email notifications list.

    Please could you check whether this is working for you and let us know if this is what you were asking for.

    Please note that there is a 15-minute delay in sending the email notification after you post a comment: this is to allow people to edit their comments before the notification goes out. It also allows 'bundling' of comments posted in quick succession to enhance clarity and avoid cluttering people's Inboxes: all recent Comments are included in a single notification email, rather than being sent under separate emails.

    Enjoy the journey!

    PS If you have not yet tried the new 'full-fill goal coloring' feature, you can select it in the Customize Goalscape screen – click the 'wrench' button at top right.

  4. 4 Posted by Derrick Meder on 29 Oct, 2016 01:08 PM

    Derrick Meder's Avatar

    Hi Richard
    Thank you very much for your mail.
    The change you made is exactly what I wanted and is working perfectly, just
    like all the other features of
    the software.
    The other updates you have made are also useful and make for a pleasant
    experience when using the software.
    Keep up the good work.

  5. Support Staff 5 Posted by Richard Parslow on 29 Oct, 2016 01:12 PM

    Richard Parslow's Avatar

    Splendid – thanks for letting us know. I am marking this 'resolved'.

    Keep achieving great goals!

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