Windows 10 update bug locks machines running Chrome, Cortana and others

Richard Parslow's Avatar

Richard Parslow

07 May, 2018 01:32 PM

“Some devices may hang or freeze when using certain apps, such as Hey Cortana or Chrome, after installing the Windows 10 April 2018 Update,” said a Microsoft agent on the company’s support forums.

They suggested suspending the affected computer, either by closing the lid and opening it again on a laptop, or by pressing the volume up and volume down buttons simultaneously three times within two seconds on a Windows tablet to refresh the screen.

They also suggested trying the following key command:

Windows key + Ctrl + Shift + B

The bug, which can happen at any time when launching certain apps, such as Chrome, or using certain features within those apps, also impacts Microsoft’s own Surface machines, according to reports.

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