If you have any technical questions or issues please check out the Known Issues and search the forum – you may find an answer straight away. If your topic is not covered you can start a discussion here; please include the following information:
Whether your question is about Goalscape Desktop or Goalscape Connect (or both)
Your Operating System and version - eg 'Windows 10'
For download and installation issues (or anything to do with Goalscape Online):
If you see an error message please provide details – and if there is a 'Show details' button please click it and C&P the text with your message
For Goalscape Desktop issues you can also send us the log files – zip/compress the 'logging' directory/folder and send it to us. The location of the logging folder depends on your OS and version:
In Windows Vista, 7, 8 and 10:
In Windows XP:
C:/Documents and Settings/Users/[user__ID]/Application Data/Adobe/AIR/Local Store/com.goalscape.app.GoalscapeDesktop.[guid]/logging
C:/Documents and Settings/Users/[user_ID]/Application Data/com.goalscape.app.GoalscapeDesktop.[guid]/Local Store/logging
In Mac OS X (any version):
[user_home]/Library/Application Support/com.goalscape.app.GoalscapeDesktop.[guid]/Local Store/logging
Screenshots are always useful.
All the best!