Known Issues in the Goalscape Web Application

This page is about Known Issues in the Goalscape Web Application (available here: For Known Issues in the Goalscape Online, Goalscape Desktop and Goalscape Mobile apps, please see Known Issues in Online, Desktop and Mobile.

The Goalscape web application runs in all major browsers on any desktop or laptop computer (support for tablets and screen optimisation for phones are both pending).

If you are already a Goalscaper you can upload any goalscapes you created in either Desktop or Online, using the 'up into the cloud' button at the top of the Home screen. Please note that there is no sync across the different products.

This page shows the issues that we know about and consider important. It comprises bugs, anomalies and descriptions of imminent enhancements. Please bear in mind that the initial release is not intended to support all the existing functionality of Goalscape Online; and some terminology has been changed (eg 'goalscape' replaces 'project', 'Focus' replaces 'Highlight Sidebar' and 'Center On' replaces 'Focus View').

Since this is a web application, simply refreshing the browser page will usually resolve any anomalies or oddities in the display. This loads the latest copy of your goalscape from the server and will include any changes made by collaborators in shared goalscapes.

Known Issues:

  • No right-click C&P options – pending.

  • Clicking the 'user initials' button top right allows subscribers to access their account and edit their subscription. Additional Preferences options are pending.

  • If you do not see the Share button at top right of the screen (as shown below), please turn off your Ad Blocker.


    And don't worry – there are no ads on the app!

  • Comments and email notifications – pending.

  • Attachments – pending. Note though that you can now embed both images and videos in the Notes field.

    For other file formats (pdf, xlsx, etc) we recommend you upload your files to a filesharing facility like Dropbox or Google Drive, share them with the relevant goalscape collaborators, then use a hyperlink in Notes. For 'live' documents (that are continually updated) this is anyway a far better way to share files than attaching 'snapshots' of them to goals.

  • No language selection: most browsers support locale settings that will automatically translate the Goalscape web app screen elements; or you can use the browser's translate facility (right-click anywhere in the Goalscape screen except over the goal map or the Notes field).

  • You can share your goalscapes with anyone who has a Goalscape account, giving subscribers and trialists View, Edit or Admin access. Shares with people with expired subscriptions (or expired trials) are View only – this is expected behavior.

  • Invitations for new users – pending. Until implemented, you need to ask your contacts to register here: – as soon as they have an account you will be able to share your goalscapes with them.

  • Performance issues: if you notice Goalscape slowing down, just refresh the page. We are working on a fix for this.

  • Cannot edit Goal Names in the goal map (only in the panel header) – pending.

  • No Goal Marks (Red/Amber/Green 'traffic lights') – pending. You can though use Goal Color – note that the RAG Goal Colors are at left of all the Color Themes.

    Or use the Tags Now and Next, then filter your goals using the Focus sidebar and see your selections in a Goal List (for details see the video in Best Practice Tips).

  • Public (view only) goalscapes – pending.

  • In the Focus sidebar Tags and Responsible Persons can be deleted globally but not yet renamed globally (this includes the default Tags and Persons in new goalscapes created).

  • Export/Download goalscapes (gsp file), Reports (pdf, docx, xlsx, csv, etc) and Goal Map (bitmap or vector image) – pending.

  • Import other files formats (eg .csv) pending.

  • Search only finds text in the open goalscape.

  • Locking Importance may cause rendering errors when dragging a Locked goal or one of its Neighbors, or Adding another Neighbor, or Undoing such a change. If anything looks odd after doing such a Move, Copy or Add (or Undoing), Refresh the browser page to load the latest version of your goalscape saved to the server.

  • In Safari, the home icon may be slightly distorted and the font of the selected goal may appear a little blurry.

  • Very fast consecutive actions can affect synchronization between the client and server – to resolve any issues, simply refresh the browser page.


Please let us know what you think of the Goalscape 3.0 web application! Start a new discussion on the Customer Forum. We are particularly interested to know which feature(s) you want to see included next – especially if there is something that you rely on in the current Goalscape Online app, which you really miss in the new Goalscape 3.0.

If you hit an issue that is not covered here, please send a full description (what you are trying to do, what you did, and what happened), with the following details:

  • Make and model of your device

  • Operating System and version

  • Browser used

  • Description of any Error messages – and if there is a 'Details' button please click it and C&P the full text into your message

  • Screenshots (of the entire browser tab) are also very useful:

    • Windows: use the Snipping Tool (Windows + Shift + S) and either snip the whole screen or drag the cursor across the area to snip, then Paste the image into Paint, Save it as a png file and attach that to your message
    • Mac: use cmd + shift + 3 to capture an image of the whole screen, or cmd + shift + 4 to select the area to capture, then attach the image (saved as a png file to your Desktop by default) to your message.

Enjoy the journey... more than ever!