Resetting Registry and Preferences

Where there is an old version of Goalscape Desktop installed it will have its own Registry and Preferences information on the hard drive. This may affect installation or activation of the latest version. The fix is to uninstall Goalscape Desktop and Adobe AIR, clear the Registry and (sometimes) Preferences, then reinstall Adobe AIR and Goalscape Desktop.

The steps are:

  1. Uninstall Goalscape Desktop

  2. Uninstall Adobe AIR (on a Mac, rather than simply dragging its icon to Trash, run the special 'Adobe AIR Uninstaller' application – this is usually in Applications > Utilities)

  3. Clear the Registry: delete all files and folders that have the form com.goalscape.app.GoalscapeDesktop.guid (where 'guid' is a long character string)

    1. For existing installations of the latest versions of Goalscape Desktop (2.8+):

      1. In Windows Vista, 7, 8 and 10 delete the com.goalscape.app... folder(s) here:

        C:/Users/[user_ID]/AppData/Roaming/com.goalscape.app.GoalscapeDesktop.[guid]

        In Windows XP: delete the com.goalscape.app... folder here:

        C:/Documents and Settings/Users/[user__ID]/Application Data/Adobe/AIR/ELS/com.goalscape.app.GoalscapeDesktop.[guid]

        or

        C:/Documents and Settings/Users/[user_ID]/Application Data/com.goalscape.app.GoalscapeDesktop.[guid]

      2. In Mac OS X (any version) delete the com.goalscape.app... folder here:

        [user_home]/Library/Application Support/com.goalscape.app.GoalscapeDesktop.[guid]

        Note: Maybe you have to unhide the Library folder by right-clicking in the user_home folder then select "information" and set the checkmark "show library".

    2. For existing installations of earlier versions of Goalscape Desktop (2.7 and earlier)

      1. Windows Vista, Windows 7, 8 and 10 delete the com.goalscape.app.GoalscapeDesktop.[guid] folder here:

        C:/Users/[user_ID]/AppData/Roaming/Adobe/AIR/ELS/com.goalscape.app.GoalscapeDesktop.[guid]

        Windows XP: delete the com.goalscape.app.GoalscapeDesktop.[guid] folder here:

        C:/Documents and Settings/Users/[user_ID]/Application Data/Adobe/AIR/ELS/com.goalscape.app.GoalscapeDesktop.[guid]

        or

        C:/Documents and Settings/Users/[user_ID]/Application Data/com.goalscape.app.GoalscapeDesktop.[guid]

      2. Mac OS X (any version) delete the com.goalscape.app.GoalscapeDesktop.[guid] folder here:

        [user_home]/Library/Application Support/Adobe/AIR/ELS/com.goalscape.app.GoalscapeDesktop.[guid]/ELS

  4. Clear the Preferences (this will remove the last-open goalscapes from the workspace, clear the Recent goalscapes list and reset any Preferences set up in the Customize Goalscape screen to default values).

    1. For existing installations of the latest versions of Goalscape Desktop (2.8+):

      1. Windows Vista, Windows 7, 8 and 10 delete the #SharedObjects folder here:

        C:/Users/[user_ID]/AppData/Roaming/com.goalscape.app.GoalscapeDesktop.[guid]/Local Store/#SharedObjects

        Windows XP delete the #SharedObjects folder here:

        C:/Documents and Settings/[user_ID]/Application Data/com.goalscape.app.GoalscapeDesktop.[guid]/Local Store/#SharedObjects

      2. Mac OS X (any version) delete the #SharedObjects folder here:

        [user_home]/Library/Application Support/Preferences/com.goalscape.app.GoalscapeDesktop.[guid]/Local Store/#SharedObjects

    2. For existing installations of earlier versions of Goalscape Desktop (2.7 and earlier)

      1. Windows Vista, Windows 7, 8 and 10 delete the com.goalscape.app.GoalscapeDesktop.[guid] folder here:

        C:/Users/[user_ID]/AppData/Goalscape/Local Store/#SharedObjects/com.goalscape.app.GoalscapeDesktop.[guid]

        Windows XP: delete the com.goalscape.app.GoalscapeDesktop.[guid] folder here:

        C:/Documents and Settings/Users/[user_ID]/Application Data/com.goalscape.app.GoalscapeDesktop.[guid]/Local Store/#SharedObjects

      2. Mac OS X (any version) delete the #SharedObjects folder here:

        user_home]/Library/Application Support/Adobe/AIR/ELS/com.goalscape.app.GoalscapeDesktop.[guid]/Local Store/#SharedObjects/

  5. Download and install the latest Adobe AIR from here: http://get.adobe.com/air/

  6. Download and install the latest Goalscape Desktop from here: https://www.goalscape.com/desktop-install/

  7. Accept the EULA and activate the installation by entering your credentials at the Welcome screen.