Resetting the Registry in Legacy (pre-2022) Goalscape Online, Enterprise and Desktop apps

Where there is an existing version of Goalscape Online, Goalscape Enterprise or Goalscape Desktop) installed, it will have its own Registry information on the hard drive. Changes to the Registry (or, in a LAN environment, its location or access) may affect how the app operates, or the installation or activation of new downloads. The fix is to reset the Registry for a fully 'clean' installation.

Please note that changing the Registry requires Admin access to your computer's Operating System. Even if you have Admin access, the directories may also be Hidden. To access all the relevant directories:


To View the AppData folder (Windows 7+) or Application Data folder (Windows XP) in your account:

  1. In the file manager select your [user_ID] folder, click View > Options > Change folder and search options

  2. In the popup select the View tab

  3. Under Files and folders, check 'Show hidden files, folders and drives'.


To Unhide your Library:

  1. Click the Spotlight icon (magnifying glass top right of your screen)

  2. Enter 'terminal' and click the 'Terminal' option when offered

  3. In Terminal, enter the following text:

    chflags nohidden ~/Library

    Then press Enter.

    The next time you go into Finder, your Library folder and its subfolders will be visible and available.

Once you have access to the relevant area(s), the steps to ensure a clean installation are:

  1. Uninstall the Goalscape app (Online, Enterprise or Desktop)

  2. Clear the Registry: delete the folders that have the form, or
    Depending on your Operating System these are in one of the following locations:

    In Windows 7+:


    In Windows XP

    C:/Documents and Settings/Users/[user_ID]/Application Data/Adobe/AIR/ELS/[Online|Enterprise|Desktop]


    C:/Documents and Settings/Users/[user_ID]/Application Data/[Online|Enterprise|Desktop]

    In macOS (any version):

    [user_home]/Library/Application Support/[Online|Enterprise|Desktop]

  3. Download and install the app you need from either the Online Download page or the Desktop Download page (or for an Enterprise client, use your custom app download page, which has the form https://[company]