Failed to download content before connect expired.

Larry Sparks's Avatar

Larry Sparks

08 Oct, 2014 08:08 PM

Hi,

I purchased the Goalscape Desktop version in Feb 2014. I used the connect option with the included 6 month trial for some work in trying out the collaboration opportunity. Trial expired and now that work is trapped online. Is there any chance you can enable me to download the files and continue using them happily on my desktop version? Thanks for the consideration, Larry

  1. Support Staff 1 Posted by Richard Parslow on 08 Oct, 2014 08:20 PM

    Richard Parslow's Avatar

    Hello Larry

    No worries – we have given you an extension to your free subscription to Goalscape Connect, so you have another week to download your online projects. You will receive a warning 2 days before this expires.

    If you wish to renew your subscription at any time you can do so on our website Purchase page – all your online projects will still be there.

    Keep achieving great goals!

    Richard

  2. 2 Posted by Larry Sparks on 08 Oct, 2014 09:02 PM

    Larry Sparks's Avatar

    Hi Richard,

    Thank you for the prompt and total solution to my problem! Cheers, Larry

  3. Support Staff 3 Posted by Richard Parslow on 08 Oct, 2014 09:14 PM

    Richard Parslow's Avatar

    Glad to help!

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