Need to (re)install Goalscape Desktop on new computer

Mark Joyce's Avatar

Mark Joyce

06 Nov, 2014 01:59 AM

I purchased a copy of Goalscape on December 22, 2010. It was Order 1414.

The computer on which I had it installed crashed completely and has been recycled.

I'd like to re-install my copy of Goalscape Desktop (for Windows) on my new computer.
Please provide me whatever link and activation key I need and tell me how to proceed.

The new computer has the Windows 8 operating system. Will that be a problem?

Thank you! Mark

  1. Support Staff 1 Posted by Richard Parslow on 06 Nov, 2014 09:24 AM

    Richard Parslow's Avatar

    Hello Mark

    No worries – Goalscape Desktop runs fine on any Windows or Mac OS.

    So all you need to do is to download a fresh copy of the software on your new machine by clicking the green 'Install now' badge on our homepage. If you have any problems using that badge, go to our Download page and follow the steps to install the latest Adobe AIR first, then download and run the GoalscapeDesktop.air installer file.

    When the application starts, accept the EULA and activate it by entering your username and password on the Welcome screen. If you have lost your password you can reset it by entering your username (full registered email address) here (that link is also on the Welcome screen that appears when Goalscape Desktop first starts).

    When you upgrade your equipment in future you can uninstall Goalscape Desktop from one of your existing computers in order to free up an activation to use on your new (or reconfigured) machine. We realise that in the event of a crash you will not have a chance to uninstall any software! So if that happens again and you have trouble (re)activating Goalscape Desktop, just post here and we will sort it out for you.

    Keep achieving great goals!

    Richard

  2. 2 Posted by Mark Joyce on 13 Nov, 2014 05:25 AM

    Mark Joyce's Avatar

    Support -

    I'm still wanting to transfer my license to my new computer.
    The old computer has been recycled.

    Mark

    Dr. Mark Joyce
    @markmaps <https://twitter.com/markmaps>

  3. Support Staff 3 Posted by Richard Parslow on 13 Nov, 2014 08:51 AM

    Richard Parslow's Avatar

    Hello Mark

    Yes: we responded to your previous message here – you should have received the email notification of that (from '[email blocked]').

    You have spare permissions available on your account, so all you need to do is to download a fresh version of the trial software onto your new machine and activate it at the Welcome screen with your username and password.

    If you have lost your password you can reset it here – that link is also on the Welcome screen itself.

    All the best

    Richard

  4. 4 Posted by Mark Joyce on 13 Nov, 2014 09:16 PM

    Mark Joyce's Avatar

    Richard or Support -

    Thank you for your second response.
    The first ended up in my Gmail Promotions tab and I missed it.

    Unfortunately, I'm still having difficulty installing Goalscape *from your
    site per your instructions*. This is the error message I keep getting:

    *The application could not be installed because the installer file is
    damaged. Try obtaining a new installer file from the application author.*

    I have tried all of the following before recontacting you now:

       - latest AIR is installed
       - tried multiple browsers, same result and error message in in each
       - cleared cache and cookies
       - rebooted
       - shut firewall off

    Thanks for your continuing help.

    Mark

    Dr. Mark Joyce
    @markmaps <https://twitter.com/markmaps>

  5. Support Staff 5 Posted by Richard Parslow on 13 Nov, 2014 09:36 PM

    Richard Parslow's Avatar

    Hi Mark

    Sorry you are still having trouble.

    The latest version of Goalscape Desktop (2.7.3) is double-certificated and there is definitely nothing wrong with the installer file itself.

    If you have had Goalscape Desktop installed on that machine before, the problem may be because you missed the previous update (to version 2.7.2); otherwise it is probably due to an issue with the local installation of Adobe AIR. Either way, the solution is to uninstall both Goalscape Desktop and Adobe AIR, then do fresh reinstalls of both:

    1. Uninstall Goalscape Desktop.

    2. Uninstall Adobe AIR.

    3. Go to our Download page and follow the steps to install the latest AIR first, then download and run the GoalscapeDesktop.air file. (Note that you may need to enforce the '.air' suffix during the download.)

    If you still have any difficulty please post again and confirm whether this is a first-time install or an update: we will give you instructions for a full 'clean' reinstall.

    We are working on a captive runtime version of Goalscape Desktop that will make the application independent of the local AIR environment – watch out for announcements...

    All the best!

    Richard

  6. 6 Posted by Mark Joyce on 21 Nov, 2014 05:14 PM

    Mark Joyce's Avatar

    Richard / support

    I have followed all the directions you provided and continually get this
    message.

    *The application could not be installed because the installer file is
    damaged. *
    *Try obtaining a new installer file from the application author.*

    This appears when I try to install using either of the links you provided.

    Thanks for looking into this.
    Mark

    Dr. Mark Joyce
    @markmaps <https://twitter.com/markmaps>

  7. Support Staff 7 Posted by Richard Parslow on 21 Nov, 2014 06:04 PM

    Richard Parslow's Avatar

    Hello Mark

    I understand that you are using Windows 8.1 and that this is the first time you have installed Goalscape Desktop on this computer – if that is not correct please post again to confirm the true position.

    For a full 'clean' reinstall you need to clear your Registry by deleting the Encrypted Local Data Storage (ELS) files. So the steps are:

    1. Uninstall Goalscape Desktop

    2. Uninstall Adobe AIR (this is essential)

    3. Delete the GoalscapeDesktop ELS files on your hard drive. Under Windows 8.1 these should be in the following Directory:

      In Windows 8.1 they should be in the following directory*:

      [user_home]\AppData\Roaming\Adobe\AIR\ELS[application_id]

      Delete all files and folders that have the form: com.goalscape.app.GoalscapeDesktop.[guid]

      (where 'guid' is a long character string)

      *Note though that some Windows 8 environments may store the Registry data in different locations on the hard drive (eg under a separate 'Admin' or 'Guest' user_id, rather than under your personal account); and some networks have additional security settings that require Admin privileges to access these files. Furthermore, the Search function in the OS does not always include the Registry: this means you cannot simply search for the ELS folders and files by filename; so if you cannot find them in the directory described above you may need to trawl through several different user accounts and locations.

    4. Download the latest Adobe AIR from here

    5. Download the GoalscapeDesktop.air file from here – Save it somewhere on your hard drive and run it with a double-click.

      (Note that you may need to enforce the '.air' suffix during the download.)

    After resetting the Registry, Goalscape Desktop will behave as a freshly installed, unactivated trial and will therefore start new trial period. So you will need to (re)activate the new installation at the Welcome screen by entering your username and password. I confirm that you have spare permissions on your account to do this.

    All the best

    Richard

  8. Support Staff 8 Posted by Richard Parslow on 21 Nov, 2014 06:12 PM

    Richard Parslow's Avatar

    Hello Mark

    Quick follow-up: if that does not work for you, please could you confirm whether you are seeing the "installer file damaged" message in relation to the Goalscape Desktop installer file, or the Adobe AIR Installer app installer file. A screenshot of the relevant error message would be helpful.

    Thanks for your patience and cooperation.

    Richard

  9. 9 Posted by Mark Joyce on 21 Nov, 2014 09:01 PM

    Mark Joyce's Avatar

    Richard -

    I'm reply to your follow-up question before I follow your earlier
    instructions,
    in case this information would cause you to amend them.

    I've attach a screen capture of the error message.

    I had uninstalled, then reinstalled AIR before attempting to install
    Goalscape, per your instructions.
    I got this same error message whether I used the Install now link or the
    alternative link.
    It did not show up when AIR was installing. It was when Goalscape was
    installing.

    Hope that helps. I know these things can be frustrating on your end too!

    Mark

    Dr. Mark Joyce
    @markmaps <https://twitter.com/markmaps>

  10. Support Staff 10 Posted by Richard Parslow on 21 Nov, 2014 09:43 PM

    Richard Parslow's Avatar

    Hello Mark

    Thanks very much for the additional information and for the screenshot.

    I confirm that I have already escalated this to the development team. They are investigating urgently and will post here with any news.

    In the meantime please try resetting your Registry as described in my previous message here.

    All the best

    Richard

  11. 11 Posted by Mark Joyce on 22 Nov, 2014 08:34 PM

    Mark Joyce's Avatar

    Richard -

    I *was not able* to *find *any of the kinds of files you asked me to delete.

    I *was able* to *uninstall *and successfully *reinstall *AIR without
    incident.

    I *deleted *all files I found with *goalscapedesktop* in the name.

    My attempt to *install **GoalscapeDesktop* again *triggered *the same error
    message I sent you.

    I'll await your (team's) next idea.
    Mark

    Dr. Mark Joyce
    @markmaps <https://twitter.com/markmaps>

  12. Support Staff 12 Posted by Richard Parslow on 22 Nov, 2014 08:40 PM

    Richard Parslow's Avatar

    OK, thanks for the update – we'll post here with any news.

    Best

    Richard

  13. 13 Posted by Emmett Lazich on 23 Nov, 2014 12:04 AM

    Emmett Lazich's Avatar

    Hi Mark,

    Which web browser are you using when you download the installer file using this link?

    http://www.goalscape.com/update/GoalscapeDesktop.air

    The reason I ask is because we have not updated the current installer file for 6 months. Just now, I downloaded it and AIR opens and recognises it correctly.

    So I'm assuming and hoping this a file download issue. It is common for MS-IE to corrupt downloaded files.

    If you've not already tried downloading using Firefox or Chrome, then please give it a try and let us know the result and/or your thoughts.

    If I understand your situation correctly, then there is no point trying to delete old Goalscape files because your new computer has not yet been able to install Goalscape. Correct?

    -Emmett

  14. 14 Posted by Mark Joyce on 23 Nov, 2014 04:50 AM

    Mark Joyce's Avatar

    Emmett -

    Downloading the GoalscapeDesktop file has not been a problem.

    The error message appears during the install attempt.

    Chrome is my primary browser.
    I've tried the download/install with the current IE and Chrome browsers.
    I don't have any additional browsers installed on my new computer.
    The operating system is Windows 8.1.

    Out of curiosity, I just downloaded the Goalscape Desktop file using
    Chrome, IE and Firefox on my laptop.

    When I tried to install each one (3 downloaded files) the each failed in the
    same way we've been discussing. (Also uses Windows 8.1)

    The fail message is triggered during the third screen of the download
    process
    and it happens before the install process is even 1/4 done, if that helps.

    You are correct that Goalscape Desktop has never been installed on my
    desktop (or laptop).

    All browsers are the latest versions.

    I know we'll get this figured out eventually. *:{)*

    Mark

    Dr. Mark Joyce
    @markmaps <https://twitter.com/markmaps>

  15. Support Staff 15 Posted by Richard Parslow on 25 Nov, 2014 12:15 AM

    Richard Parslow's Avatar

    Hi Mark

    Quick update: it appears that this issue may be related to user permissions in Windows 8, since a similar problem is affecting the installation of other AIR applications (not just Goalscape Desktop).

    It would help us to isolate the cause of this issue if you could post us the AIR installation log file here. It should be in the following directory:

    C:\Users\username\AppData\Local\Adobe\AIR\logs

    (replace "username" with your Windows login name)

    If it is not there you can locate this log file by following these steps:

    1. Ensure that viewing hidden folders is enabled.

    2. Navigate to the following folder (replace 'username' with your Windows login name):

      C:\Users\user name\AppData\Local\Adobe\AIR\logs

    3. Attach the Install.log to a reply here. Alternatively, open the log file with Notepad or your favorite text editor and select all and copy and paste.

    4. In some situations, the Adobe AIR installer fails during the MSI portion of the install. You can determine if the installer failed by searching the Install.log text for "Error occurred during msi install operation." If you find this text, enable and locate the MSI log using the Microsoft document How to enable Windows Installer logging. Once MSI logging is enabled, rerun the Adobe AIR Installer to generate the MSI Log. Include the MSI log along with the Adobe AIR Install.log when you post here.

    Sorry if this is a bit "techie" – your IT support person may be able to help.

    Please let us know how you get on and post the log files here if you can.

    Richard

  16. 16 Posted by Mark Joyce on 25 Nov, 2014 04:05 AM

    Mark Joyce's Avatar

    Richard -

    I'm my own IT person.

    I'll be gone until late afternoon tomorrow but I'll give it a go then and
    get back to you.

    If your team has remote access capability and would like to poke around
    that way
    at some point after Thanksgiving (Thursday - Sunday) I'd be open to that.

    There is still very little on this new computer at this point, compared to
    what will be
    there in the months to come.

    I'm a retired education professor (in transition to new ventures) with lots
    of
    online teaching experience so I view all of this as providing learning
    opportunities for all of us. *:{)*

    Mark

    Dr. Mark Joyce
    @markmaps <https://twitter.com/markmaps>

  17. Support Staff 17 Posted by Richard Parslow on 25 Nov, 2014 09:41 AM

    Richard Parslow's Avatar

    Hello Mark

    Thanks very much for your understanding! Based on the information you provided, one of our top developers managed to find some information about this issue on the Adobe and Microsoft developer forums, where he found the information about the Install.log file.

    If you are unable to find the log file(s) yourself we should be able to arrange the required remote access some time next week – please let us know the best dates and times for you (please also include your timezone).

    In the meantime we have given you free access to the web application Goalscape Connect. You can sign in there, then upload your Desktop goalscapes (.gsp files) using the 'up into the cloud' icon to continue to work on them online. Once we have your Goalscape Desktop software working again you can download your projects and open them in the standalone application again.

    All the best

    Richard

  18. 18 Posted by Mark Joyce on 26 Nov, 2014 06:26 PM

    Mark Joyce's Avatar

    Richard -

    I can only imagine how annoying this Windows 8 business must be for your
    developers
    and all the other users of AIR!

    I've attached the text file you requested.

    I had to change its name from *install *to *logfile *because it wouldn't
    attach named *install*.

    *Remote Access?*
    If we need to set up a time for remote access next week, here's my
    availability & contact info.

    *Availability*: Anytime of any day *except *Tuesday

    *Timezone:* US Central Time Zone which is -6 GMT.

    *Cell number*: 402-803-1020

    Just let me know what works for you.

    What is your location and time zone?

    Thanks for the online access.
    I may not need it or get to use it what with the long Thanksgiving weekend
    here with family and all
    but I really appreciate your making that possible!

    I hope the file provides what your developers need.
    I'll watch for your next e-mail.

    Mark

    *Just in case that text file won't want open, I'm also pasting the text
    below.*

    [2014-11-21:11:07:18] Commandline is: -playerVersion=15,0,0,223
    -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false
    -fromUserEvent=false -- -isinstalled com.goalscape.app.GoalscapeDesktop
    7AC31F0C6B613204057EF6C630FDA9AC3AF1DB7F.1 adobe.com:air0.4232456022873521
    onApplicationVersion
    [2014-11-21:11:07:18] Installed runtime (15.0.0.356) located at c:\Program
    Files (x86)\Common Files\Adobe AIR
    [2014-11-21:11:07:18] Application Installer end with exit code 0
    [2014-11-21:11:07:28] Application Installer begin with version 15.0.0.356
    on Windows 8 x86
    [2014-11-21:11:07:28] Commandline is: -playerVersion=15,0,0,223
    -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false
    -fromUserEvent=false -- -isinstalled com.goalscape.app.GoalscapeDesktop
    7AC31F0C6B613204057EF6C630FDA9AC3AF1DB7F.1 adobe.com:air0.08878739038482308
    onApplicationVersion
    [2014-11-21:11:07:28] Installed runtime (15.0.0.356) located at c:\Program
    Files (x86)\Common Files\Adobe AIR
    [2014-11-21:11:07:28] Application Installer end with exit code 0
    [2014-11-21:11:07:38] Application Installer begin with version 15.0.0.356
    on Windows 8 x86
    [2014-11-21:11:07:38] Commandline is: -playerVersion=15,0,0,223
    -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false
    -fromUserEvent=false -- -isinstalled com.goalscape.app.GoalscapeDesktop
    7AC31F0C6B613204057EF6C630FDA9AC3AF1DB7F.1 adobe.com:air0.43285171035677195
    onApplicationVersion
    [2014-11-21:11:07:38] Installed runtime (15.0.0.356) located at c:\Program
    Files (x86)\Common Files\Adobe AIR
    [2014-11-21:11:07:38] Application Installer end with exit code 0
    [2014-11-21:11:07:48] Application Installer begin with version 15.0.0.356
    on Windows 8 x86
    [2014-11-21:11:07:48] Commandline is: -playerVersion=15,0,0,223
    -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false
    -fromUserEvent=false -- -isinstalled com.goalscape.app.GoalscapeDesktop
    7AC31F0C6B613204057EF6C630FDA9AC3AF1DB7F.1 adobe.com:air0.08854646794497967
    onApplicationVersion
    [2014-11-21:11:07:48] Installed runtime (15.0.0.356) located at c:\Program
    Files (x86)\Common Files\Adobe AIR
    [2014-11-21:11:07:48] Application Installer end with exit code 0
    [2014-11-21:11:07:58] Application Installer begin with version 15.0.0.356
    on Windows 8 x86
    [2014-11-21:11:07:58] Commandline is: -playerVersion=15,0,0,223
    -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false
    -fromUserEvent=false -- -isinstalled com.goalscape.app.GoalscapeDesktop
    7AC31F0C6B613204057EF6C630FDA9AC3AF1DB7F.1 adobe.com:air0.6133336662314832
    onApplicationVersion
    [2014-11-21:11:07:58] Installed runtime (15.0.0.356) located at c:\Program
    Files (x86)\Common Files\Adobe AIR
    [2014-11-21:11:07:58] Application Installer end with exit code 0
    [2014-11-21:11:08:08] Application Installer begin with version 15.0.0.356
    on Windows 8 x86
    [2014-11-21:11:08:08] Commandline is: -playerVersion=15,0,0,223
    -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false
    -fromUserEvent=false -- -isinstalled com.goalscape.app.GoalscapeDesktop
    7AC31F0C6B613204057EF6C630FDA9AC3AF1DB7F.1 adobe.com:air0.5108224446885288
    onApplicationVersion
    [2014-11-21:11:08:08] Installed runtime (15.0.0.356) located at c:\Program
    Files (x86)\Common Files\Adobe AIR
    [2014-11-21:11:08:08] Application Installer end with exit code 0
    [2014-11-21:11:08:18] Application Installer begin with version 15.0.0.356
    on Windows 8 x86
    [2014-11-21:11:08:18] Commandline is: -playerVersion=15,0,0,223
    -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false
    -fromUserEvent=false -- -isinstalled com.goalscape.app.GoalscapeDesktop
    7AC31F0C6B613204057EF6C630FDA9AC3AF1DB7F.1 adobe.com:air0.22861282899975777
    onApplicationVersion
    [2014-11-21:11:08:18] Installed runtime (15.0.0.356) located at c:\Program
    Files (x86)\Common Files\Adobe AIR
    [2014-11-21:11:08:18] Application Installer end with exit code 0
    [2014-11-21:11:08:28] Application Installer begin with version 15.0.0.356
    on Windows 8 x86
    [2014-11-21:11:08:28] Commandline is: -playerVersion=15,0,0,223
    -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false
    -fromUserEvent=false -- -isinstalled com.goalscape.app.GoalscapeDesktop
    7AC31F0C6B613204057EF6C630FDA9AC3AF1DB7F.1 adobe.com:air0.6302361548878253
    onApplicationVersion
    [2014-11-21:11:08:28] Installed runtime (15.0.0.356) located at c:\Program
    Files (x86)\Common Files\Adobe AIR
    [2014-11-21:11:08:28] Application Installer end with exit code 0
    [2014-11-21:11:08:38] Application Installer begin with version 15.0.0.356
    on Windows 8 x86
    [2014-11-21:11:08:38] Commandline is: -playerVersion=15,0,0,223
    -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false
    -fromUserEvent=false -- -isinstalled com.goalscape.app.GoalscapeDesktop
    7AC31F0C6B613204057EF6C630FDA9AC3AF1DB7F.1 adobe.com:air0.6945267291739583
    onApplicationVersion
    [2014-11-21:11:08:38] Installed runtime (15.0.0.356) located at c:\Program
    Files (x86)\Common Files\Adobe AIR
    [2014-11-21:11:08:38] Application Installer end with exit code 0
    [2014-11-21:11:08:48] Application Installer begin with version 15.0.0.356
    on Windows 8 x86
    [2014-11-21:11:08:48] Commandline is: -playerVersion=15,0,0,223
    -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false
    -fromUserEvent=false -- -isinstalled com.goalscape.app.GoalscapeDesktop
    7AC31F0C6B613204057EF6C630FDA9AC3AF1DB7F.1 adobe.com:air0.5706735281273723
    onApplicationVersion
    [2014-11-21:11:08:48] Installed runtime (15.0.0.356) located at c:\Program
    Files (x86)\Common Files\Adobe AIR
    [2014-11-21:11:08:48] Application Installer end with exit code 0
    [2014-11-21:11:08:58] Application Installer begin with version 15.0.0.356
    on Windows 8 x86
    [2014-11-21:11:08:58] Commandline is: -playerVersion=15,0,0,223
    -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false
    -fromUserEvent=false -- -isinstalled com.goalscape.app.GoalscapeDesktop
    7AC31F0C6B613204057EF6C630FDA9AC3AF1DB7F.1 adobe.com:air0.957291747443378
    onApplicationVersion
    [2014-11-21:11:08:58] Installed runtime (15.0.0.356) located at c:\Program
    Files (x86)\Common Files\Adobe AIR
    [2014-11-21:11:08:58] Application Installer end with exit code 0
    [2014-11-21:11:09:08] Application Installer begin with version 15.0.0.356
    on Windows 8 x86
    [2014-11-21:11:09:08] Commandline is: -playerVersion=15,0,0,223
    -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false
    -fromUserEvent=false -- -isinstalled com.goalscape.app.GoalscapeDesktop
    7AC31F0C6B613204057EF6C630FDA9AC3AF1DB7F.1 adobe.com:air0.8930322830565274
    onApplicationVersion
    [2014-11-21:11:09:08] Installed runtime (15.0.0.356) located at c:\Program
    Files (x86)\Common Files\Adobe AIR
    [2014-11-21:11:09:08] Application Installer end with exit code 0
    [2014-11-21:11:09:18] Application Installer begin with version 15.0.0.356
    on Windows 8 x86
    [2014-11-21:11:09:18] Commandline is: -playerVersion=15,0,0,223
    -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false
    -fromUserEvent=false -- -isinstalled com.goalscape.app.GoalscapeDesktop
    7AC31F0C6B613204057EF6C630FDA9AC3AF1DB7F.1 adobe.com:air0.3764396198093891
    onApplicationVersion
    [2014-11-21:11:09:18] Installed runtime (15.0.0.356) located at c:\Program
    Files (x86)\Common Files\Adobe AIR
    [2014-11-21:11:09:18] Application Installer end with exit code 0
    [2014-11-21:11:09:28] Application Installer begin with version 15.0.0.356
    on Windows 8 x86
    [2014-11-21:11:09:28] Commandline is: -playerVersion=15,0,0,223
    -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false
    -fromUserEvent=false -- -isinstalled com.goalscape.app.GoalscapeDesktop
    7AC31F0C6B613204057EF6C630FDA9AC3AF1DB7F.1 adobe.com:air0.6487451698631048
    onApplicationVersion
    [2014-11-21:11:09:28] Installed runtime (15.0.0.356) located at c:\Program
    Files (x86)\Common Files\Adobe AIR
    [2014-11-21:11:09:28] Application Installer end with exit code 0
    [2014-11-21:11:09:40] Application Installer begin with version 15.0.0.356
    on Windows 8 x86
    [2014-11-21:11:09:40] Commandline is: -playerVersion=15,0,0,223
    -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false
    -fromUserEvent=false -- -isinstalled com.goalscape.app.GoalscapeDesktop
    7AC31F0C6B613204057EF6C630FDA9AC3AF1DB7F.1 adobe.com:air0.19042576663196087
    onApplicationVersion
    [2014-11-21:11:09:40] Installed runtime (15.0.0.356) located at c:\Program
    Files (x86)\Common Files\Adobe AIR
    [2014-11-21:11:09:40] Application Installer end with exit code 0
    [2014-11-21:11:09:48] Application Installer begin with version 15.0.0.356
    on Windows 8 x86
    [2014-11-21:11:09:48] Commandline is: -playerVersion=15,0,0,223
    -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false
    -fromUserEvent=false -- -isinstalled com.goalscape.app.GoalscapeDesktop
    7AC31F0C6B613204057EF6C630FDA9AC3AF1DB7F.1 adobe.com:air0.7363507077097893
    onApplicationVersion
    [2014-11-21:11:09:48] Installed runtime (15.0.0.356) located at c:\Program
    Files (x86)\Common Files\Adobe AIR
    [2014-11-21:11:09:48] Application Installer end with exit code 0
    [2014-11-21:11:09:58] Application Installer begin with version 15.0.0.356
    on Windows 8 x86
    [2014-11-21:11:09:58] Commandline is: -playerVersion=15,0,0,223
    -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false
    -fromUserEvent=false -- -isinstalled com.goalscape.app.GoalscapeDesktop
    7AC31F0C6B613204057EF6C630FDA9AC3AF1DB7F.1 adobe.com:air0.47414000052958727
    onApplicationVersion
    [2014-11-21:11:09:58] Installed runtime (15.0.0.356) located at c:\Program
    Files (x86)\Common Files\Adobe AIR
    [2014-11-21:11:09:58] Application Installer end with exit code 0
    [2014-11-21:11:10:06] Application Installer begin with version 15.0.0.356
    on Windows 8 x86
    [2014-11-21:11:10:06] Commandline is:
    C:\Users\mlj\Downloads\GoalscapeDesktop.air
    [2014-11-21:11:10:06] Installed runtime (15.0.0.356) located at c:\Program
    Files (x86)\Common Files\Adobe AIR
    [2014-11-21:11:10:07] Unpackaging
    file:///C:/Users/mlj/Downloads/GoalscapeDesktop.air to
    C:\Users\mlj\AppData\Local\Temp\fla549D.tmp
    [2014-11-21:11:10:08] Application Installer begin with version 15.0.0.356
    on Windows 8 x86
    [2014-11-21:11:10:08] Commandline is: -playerVersion=15,0,0,223
    -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false
    -fromUserEvent=false -- -isinstalled com.goalscape.app.GoalscapeDesktop
    7AC31F0C6B613204057EF6C630FDA9AC3AF1DB7F.1 adobe.com:air0.4263156959787011
    onApplicationVersion
    [2014-11-21:11:10:08] Installed runtime (15.0.0.356) located at c:\Program
    Files (x86)\Common Files\Adobe AIR
    [2014-11-21:11:10:08] Application Installer end with exit code 0
    [2014-11-21:11:10:11] Application signature verified
    [2014-11-21:11:10:11] Unpackaging/validation complete
    [2014-11-21:11:10:11] No app located for appID
    'com.goalscape.app.GoalscapeDesktop' and pubID
    '7AC31F0C6B613204057EF6C630FDA9AC3AF1DB7F.1'
    [2014-11-21:11:10:17] Converting unpackaged application to a native
    installation package in C:\Users\mlj\AppData\Local\Temp\fla7D34.tmp
    [2014-11-21:11:10:18] Application Installer begin with version 15.0.0.356
    on Windows 8 x86
    [2014-11-21:11:10:18] Commandline is: -playerVersion=15,0,0,223
    -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false
    -fromUserEvent=false -- -isinstalled com.goalscape.app.GoalscapeDesktop
    7AC31F0C6B613204057EF6C630FDA9AC3AF1DB7F.1 adobe.com:air0.5151227354072034
    onApplicationVersion
    [2014-11-21:11:10:18] Installed runtime (15.0.0.356) located at c:\Program
    Files (x86)\Common Files\Adobe AIR
    [2014-11-21:11:10:18] Application Installer end with exit code 0
    [2014-11-21:11:10:19] Native installation package creation failed:
    [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2
    text="Unhandled exception Error: EndUpdateResource: Windows Error #5"
    errorID=0]
    [2014-11-21:11:10:28] Application Installer begin with version 15.0.0.356
    on Windows 8 x86
    [2014-11-21:11:10:28] Commandline is: -playerVersion=15,0,0,223
    -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false
    -fromUserEvent=false -- -isinstalled com.goalscape.app.GoalscapeDesktop
    7AC31F0C6B613204057EF6C630FDA9AC3AF1DB7F.1 adobe.com:air0.28542157355695963
    onApplicationVersion
    [2014-11-21:11:10:28] Installed runtime (15.0.0.356) located at c:\Program
    Files (x86)\Common Files\Adobe AIR
    [2014-11-21:11:10:28] Application Installer end with exit code 0
    [2014-11-21:11:10:29] Application Installer end with exit code 7
    [2014-11-21:11:10:38] Application Installer begin with version 15.0.0.356
    on Windows 8 x86
    [2014-11-21:11:10:38] Commandline is: -playerVersion=15,0,0,223
    -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false
    -fromUserEvent=false -- -isinstalled com.goalscape.app.GoalscapeDesktop
    7AC31F0C6B613204057EF6C630FDA9AC3AF1DB7F.1 adobe.com:air0.5534610329195857
    onApplicationVersion
    [2014-11-21:11:10:38] Installed runtime (15.0.0.356) located at c:\Program
    Files (x86)\Common Files\Adobe AIR
    [2014-11-21:11:10:38] Application Installer end with exit code 0
    [2014-11-21:11:10:48] Application Installer begin with version 15.0.0.356
    on Windows 8 x86
    [2014-11-21:11:10:48] Commandline is: -playerVersion=15,0,0,223
    -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false
    -fromUserEvent=false -- -isinstalled com.goalscape.app.GoalscapeDesktop
    7AC31F0C6B613204057EF6C630FDA9AC3AF1DB7F.1 adobe.com:air0.10245104879140854
    onApplicationVersion
    [2014-11-21:11:10:48] Installed runtime (15.0.0.356) located at c:\Program
    Files (x86)\Common Files\Adobe AIR
    [2014-11-21:11:10:48] Application Installer end with exit code 0
    [2014-11-21:11:10:58] Application Installer begin with version 15.0.0.356
    on Windows 8 x86
    [2014-11-21:11:10:58] Commandline is: -playerVersion=15,0,0,223
    -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false
    -fromUserEvent=false -- -isinstalled com.goalscape.app.GoalscapeDesktop
    7AC31F0C6B613204057EF6C630FDA9AC3AF1DB7F.1 adobe.com:air0.3466986045241356
    onApplicationVersion
    [2014-11-21:11:10:58] Installed runtime (15.0.0.356) located at c:\Program
    Files (x86)\Common Files\Adobe AIR
    [2014-11-21:11:10:58] Application Installer end with exit code 0
    [2014-11-21:11:11:08] Application Installer begin with version 15.0.0.356
    on Windows 8 x86
    [2014-11-21:11:11:08] Commandline is: -playerVersion=15,0,0,223
    -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false
    -fromUserEvent=false -- -isinstalled com.goalscape.app.GoalscapeDesktop
    7AC31F0C6B613204057EF6C630FDA9AC3AF1DB7F.1 adobe.com:air0.5621572965756059
    onApplicationVersion
    [2014-11-21:11:11:08] Installed runtime (15.0.0.356) located at c:\Program
    Files (x86)\Common Files\Adobe AIR
    [2014-11-21:11:11:08] Application Installer end with exit code 0
    [2014-11-21:11:11:18] Application Installer begin with version 15.0.0.356
    on Windows 8 x86
    [2014-11-21:11:11:18] Commandline is: -playerVersion=15,0,0,223
    -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false
    -fromUserEvent=false -- -isinstalled com.goalscape.app.GoalscapeDesktop
    7AC31F0C6B613204057EF6C630FDA9AC3AF1DB7F.1 adobe.com:air0.024004784412682056
    onApplicationVersion
    [2014-11-21:11:11:18] Installed runtime (15.0.0.356) located at c:\Program
    Files (x86)\Common Files\Adobe AIR
    [2014-11-21:11:11:18] Application Installer end with exit code 0
    [2014-11-21:11:11:28] Application Installer begin with version 15.0.0.356
    on Windows 8 x86
    [2014-11-21:11:11:28] Commandline is: -playerVersion=15,0,0,223
    -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false
    -fromUserEvent=false -- -isinstalled com.goalscape.app.GoalscapeDesktop
    7AC31F0C6B613204057EF6C630FDA9AC3AF1DB7F.1 adobe.com:air0.005224183201789856
    onApplicationVersion
    [2014-11-21:11:11:28] Installed runtime (15.0.0.356) located at c:\Program
    Files (x86)\Common Files\Adobe AIR
    [2014-11-21:11:11:28] Application Installer end with exit code 0
    [2014-11-21:11:11:38] Application Installer begin with version 15.0.0.356
    on Windows 8 x86
    [2014-11-21:11:11:38] Commandline is: -playerVersion=15,0,0,223
    -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false
    -fromUserEvent=false -- -isinstalled com.goalscape.app.GoalscapeDesktop
    7AC31F0C6B613204057EF6C630FDA9AC3AF1DB7F.1 adobe.com:air0.41015560971572995
    onApplicationVersion
    [2014-11-21:11:11:38] Installed runtime (15.0.0.356) located at c:\Program
    Files (x86)\Common Files\Adobe AIR
    [2014-11-21:11:11:38] Application Installer end with exit code 0
    [2014-11-21:11:11:48] Application Installer begin with version 15.0.0.356
    on Windows 8 x86
    [2014-11-21:11:11:48] Commandline is: -playerVersion=15,0,0,223
    -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false
    -fromUserEvent=false -- -isinstalled com.goalscape.app.GoalscapeDesktop
    7AC31F0C6B613204057EF6C630FDA9AC3AF1DB7F.1 adobe.com:air0.7643316914327443
    onApplicationVersion
    [2014-11-21:11:11:48] Installed runtime (15.0.0.356) located at c:\Program
    Files (x86)\Common Files\Adobe AIR
    [2014-11-21:11:11:48] Application Installer end with exit code 0
    [2014-11-21:11:11:58] Application Installer begin with version 15.0.0.356
    on Windows 8 x86
    [2014-11-21:11:11:58] Commandline is: -playerVersion=15,0,0,223
    -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false
    -fromUserEvent=false -- -isinstalled com.goalscape.app.GoalscapeDesktop
    7AC31F0C6B613204057EF6C630FDA9AC3AF1DB7F.1 adobe.com:air0.44820493599399924
    onApplicationVersion
    [2014-11-21:11:11:58] Installed runtime (15.0.0.356) located at c:\Program
    Files (x86)\Common Files\Adobe AIR
    [2014-11-21:11:11:58] Application Installer end with exit code 0
    [2014-11-21:11:12:08] Application Installer begin with version 15.0.0.356
    on Windows 8 x86
    [2014-11-21:11:12:08] Commandline is: -playerVersion=15,0,0,223
    -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false
    -fromUserEvent=false -- -isinstalled com.goalscape.app.GoalscapeDesktop
    7AC31F0C6B613204057EF6C630FDA9AC3AF1DB7F.1 adobe.com:air0.6028376403264701
    onApplicationVersion
    [2014-11-21:11:12:08] Installed runtime (15.0.0.356) located at c:\Program
    Files (x86)\Common Files\Adobe AIR
    [2014-11-21:11:12:08] Application Installer end with exit code 0
    [2014-11-21:11:12:18] Application Installer begin with version 15.0.0.356
    on Windows 8 x86
    [2014-11-21:11:12:18] Commandline is: -playerVersion=15,0,0,223
    -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false
    -fromUserEvent=false -- -isinstalled com.goalscape.app.GoalscapeDesktop
    7AC31F0C6B613204057EF6C630FDA9AC3AF1DB7F.1 adobe.com:air0.309796079993248
    onApplicationVersion
    [2014-11-21:11:12:18] Installed runtime (15.0.0.356) located at c:\Program
    Files (x86)\Common Files\Adobe AIR
    [2014-11-21:11:12:18] Application Installer end with exit code 0
    [2014-11-21:11:12:28] Application Installer begin with version 15.0.0.356
    on Windows 8 x86
    [2014-11-21:11:12:28] Commandline is: -playerVersion=15,0,0,223
    -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false
    -fromUserEvent=false -- -isinstalled com.goalscape.app.GoalscapeDesktop
    7AC31F0C6B613204057EF6C630FDA9AC3AF1DB7F.1 adobe.com:air0.34880981408059597
    onApplicationVersion
    [2014-11-21:11:12:28] Installed runtime (15.0.0.356) located at c:\Program
    Files (x86)\Common Files\Adobe AIR
    [2014-11-21:11:12:28] Application Installer end with exit code 0
    [2014-11-21:11:12:38] Application Installer begin with version 15.0.0.356
    on Windows 8 x86
    [2014-11-21:11:12:38] Commandline is: -playerVersion=15,0,0,223
    -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false
    -fromUserEvent=false -- -isinstalled com.goalscape.app.GoalscapeDesktop
    7AC31F0C6B613204057EF6C630FDA9AC3AF1DB7F.1 adobe.com:air0.2132517397403717
    onApplicationVersion
    [2014-11-21:11:12:38] Installed runtime (15.0.0.356) located at c:\Program
    Files (x86)\Common Files\Adobe AIR
    [2014-11-21:11:12:38] Application Installer end with exit code 0
    [2014-11-21:11:12:48] Application Installer begin with version 15.0.0.356
    on Windows 8 x86
    [2014-11-21:11:12:48] Commandline is: -playerVersion=15,0,0,223
    -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false
    -fromUserEvent=false -- -isinstalled com.goalscape.app.GoalscapeDesktop
    7AC31F0C6B613204057EF6C630FDA9AC3AF1DB7F.1 adobe.com:air0.6460415199398994
    onApplicationVersion
    [2014-11-21:11:12:48] Installed runtime (15.0.0.356) located at c:\Program
    Files (x86)\Common Files\Adobe AIR
    [2014-11-21:11:12:48] Application Installer end with exit code 0
    [2014-11-21:11:12:58] Application Installer begin with version 15.0.0.356
    on Windows 8 x86
    [2014-11-21:11:12:58] Commandline is: -playerVersion=15,0,0,223
    -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false
    -fromUserEvent=false -- -isinstalled com.goalscape.app.GoalscapeDesktop
    7AC31F0C6B613204057EF6C630FDA9AC3AF1DB7F.1 adobe.com:air0.5694851507432759
    onApplicationVersion
    [2014-11-21:11:12:58] Installed runtime (15.0.0.356) located at c:\Program
    Files (x86)\Common Files\Adobe AIR
    [2014-11-21:11:12:58] Application Installer end with exit code 0
    [2014-11-21:11:13:08] Application Installer begin with version 15.0.0.356
    on Windows 8 x86
    [2014-11-21:11:13:08] Commandline is: -playerVersion=15,0,0,223
    -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false
    -fromUserEvent=false -- -isinstalled com.goalscape.app.GoalscapeDesktop
    7AC31F0C6B613204057EF6C630FDA9AC3AF1DB7F.1 adobe.com:air0.6651329454034567
    onApplicationVersion
    [2014-11-21:11:13:08] Installed runtime (15.0.0.356) located at c:\Program
    Files (x86)\Common Files\Adobe AIR
    [2014-11-21:11:13:08] Application Installer end with exit code 0
    [2014-11-21:11:13:18] Application Installer begin with version 15.0.0.356
    on Windows 8 x86
    [2014-11-21:11:13:18] Commandline is: -playerVersion=15,0,0,223
    -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false
    -fromUserEvent=false -- -isinstalled com.goalscape.app.GoalscapeDesktop
    7AC31F0C6B613204057EF6C630FDA9AC3AF1DB7F.1 adobe.com:air0.6359902517870069
    onApplicationVersion
    [2014-11-21:11:13:18] Installed runtime (15.0.0.356) located at c:\Program
    Files (x86)\Common Files\Adobe AIR
    [2014-11-21:11:13:18] Application Installer end with exit code 0
    [2014-11-21:11:13:28] Application Installer begin with version 15.0.0.356
    on Windows 8 x86
    [2014-11-21:11:13:28] Commandline is: -playerVersion=15,0,0,223
    -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false
    -fromUserEvent=false -- -isinstalled com.goalscape.app.GoalscapeDesktop
    7AC31F0C6B613204057EF6C630FDA9AC3AF1DB7F.1 adobe.com:air0.9088636273518205
    onApplicationVersion
    [2014-11-21:11:13:28] Installed runtime (15.0.0.356) located at c:\Program
    Files (x86)\Common Files\Adobe AIR
    [2014-11-21:11:13:28] Application Installer end with exit code 0
    [2014-11-21:11:13:38] Application Installer begin with version 15.0.0.356
    on Windows 8 x86
    [2014-11-21:11:13:38] Commandline is: -playerVersion=15,0,0,223
    -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false
    -fromUserEvent=false -- -isinstalled com.goalscape.app.GoalscapeDesktop
    7AC31F0C6B613204057EF6C630FDA9AC3AF1DB7F.1 adobe.com:air0.5192756988108158
    onApplicationVersion
    [2014-11-21:11:13:38] Installed runtime (15.0.0.356) located at c:\Program
    Files (x86)\Common Files\Adobe AIR
    [2014-11-21:11:13:38] Application Installer end with exit code 0
    [2014-11-21:11:13:48] Application Installer begin with version 15.0.0.356
    on Windows 8 x86
    [2014-11-21:11:13:48] Commandline is: -playerVersion=15,0,0,223
    -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false
    -fromUserEvent=false -- -isinstalled com.goalscape.app.GoalscapeDesktop
    7AC31F0C6B613204057EF6C630FDA9AC3AF1DB7F.1 adobe.com:air0.04355242382735014
    onApplicationVersion
    [2014-11-21:11:13:48] Installed runtime (15.0.0.356) located at c:\Program
    Files (x86)\Common Files\Adobe AIR
    [2014-11-21:11:13:48] Application Installer end with exit code 0
    [2014-11-21:11:13:58] Application Installer begin with version 15.0.0.356
    on Windows 8 x86
    [2014-11-21:11:13:58] Commandline is: -playerVersion=15,0,0,223
    -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false
    -fromUserEvent=false -- -isinstalled com.goalscape.app.GoalscapeDesktop
    7AC31F0C6B613204057EF6C630FDA9AC3AF1DB7F.1 adobe.com:air0.749059911351651
    onApplicationVersion
    [2014-11-21:11:13:58] Installed runtime (15.0.0.356) located at c:\Program
    Files (x86)\Common Files\Adobe AIR
    [2014-11-21:11:13:58] Application Installer end with exit code 0
    [2014-11-21:11:14:08] Application Installer begin with version 15.0.0.356
    on Windows 8 x86
    [2014-11-21:11:14:08] Commandline is: -playerVersion=15,0,0,223
    -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false
    -fromUserEvent=false -- -isinstalled com.goalscape.app.GoalscapeDesktop
    7AC31F0C6B613204057EF6C630FDA9AC3AF1DB7F.1 adobe.com:air0.2473646467551589
    onApplicationVersion
    [2014-11-21:11:14:08] Installed runtime (15.0.0.356) located at c:\Program
    Files (x86)\Common Files\Adobe AIR
    [2014-11-21:11:14:08] Application Installer end with exit code 0
    [2014-11-21:11:14:18] Application Installer begin with version 15.0.0.356
    on Windows 8 x86
    [2014-11-21:11:14:18] Commandline is: -playerVersion=15,0,0,223
    -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false
    -fromUserEvent=false -- -isinstalled com.goalscape.app.GoalscapeDesktop
    7AC31F0C6B613204057EF6C630FDA9AC3AF1DB7F.1 adobe.com:air0.061670330353081226
    onApplicationVersion
    [2014-11-21:11:14:18] Installed runtime (15.0.0.356) located at c:\Program
    Files (x86)\Common Files\Adobe AIR
    [2014-11-21:11:14:18] Application Installer end with exit code 0
    [2014-11-21:11:14:28] Application Installer begin with version 15.0.0.356
    on Windows 8 x86
    [2014-11-21:11:14:28] Commandline is: -playerVersion=15,0,0,223
    -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false
    -fromUserEvent=false -- -isinstalled com.goalscape.app.GoalscapeDesktop
    7AC31F0C6B613204057EF6C630FDA9AC3AF1DB7F.1 adobe.com:air0.14367788238450885
    onApplicationVersion
    [2014-11-21:11:14:28] Installed runtime (15.0.0.356) located at c:\Program
    Files (x86)\Common Files\Adobe AIR
    [2014-11-21:11:14:28] Application Installer end with exit code 0
    [2014-11-21:11:14:38] Application Installer begin with version 15.0.0.356
    on Windows 8 x86
    [2014-11-21:11:14:38] Commandline is: -playerVersion=15,0,0,223
    -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false
    -fromUserEvent=false -- -isinstalled com.goalscape.app.GoalscapeDesktop
    7AC31F0C6B613204057EF6C630FDA9AC3AF1DB7F.1 adobe.com:air0.9410731852985919
    onApplicationVersion
    [2014-11-21:11:14:38] Installed runtime (15.0.0.356) located at c:\Program
    Files (x86)\Common Files\Adobe AIR
    [2014-11-21:11:14:39] Application Installer end with exit code 0
    [2014-11-21:11:14:48] Application Installer begin with version 15.0.0.356
    on Windows 8 x86
    [2014-11-21:11:14:48] Commandline is: -playerVersion=15,0,0,223
    -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false
    -fromUserEvent=false -- -isinstalled com.goalscape.app.GoalscapeDesktop
    7AC31F0C6B613204057EF6C630FDA9AC3AF1DB7F.1 adobe.com:air0.5830127033405006
    onApplicationVersion
    [2014-11-21:11:14:48] Installed runtime (15.0.0.356) located at c:\Program
    Files (x86)\Common Files\Adobe AIR
    [2014-11-21:11:14:48] Application Installer end with exit code 0
    [2014-11-21:11:14:58] Application Installer begin with version 15.0.0.356
    on Windows 8 x86
    [2014-11-21:11:14:58] Commandline is: -playerVersion=15,0,0,223
    -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false
    -fromUserEvent=false -- -isinstalled com.goalscape.app.GoalscapeDesktop
    7AC31F0C6B613204057EF6C630FDA9AC3AF1DB7F.1 adobe.com:air0.36727387038990855
    onApplicationVersion
    [2014-11-21:11:14:58] Installed runtime (15.0.0.356) located at c:\Program
    Files (x86)\Common Files\Adobe AIR
    [2014-11-21:11:14:58] Application Installer end with exit code 0
    [2014-11-21:11:15:08] Application Installer begin with version 15.0.0.356
    on Windows 8 x86
    [2014-11-21:11:15:08] Commandline is: -playerVersion=15,0,0,223
    -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false
    -fromUserEvent=false -- -isinstalled com.goalscape.app.GoalscapeDesktop
    7AC31F0C6B613204057EF6C630FDA9AC3AF1DB7F.1 adobe.com:air0.12361557083204389
    onApplicationVersion
    [2014-11-21:11:15:08] Installed runtime (15.0.0.356) located at c:\Program
    Files (x86)\Common Files\Adobe AIR
    [2014-11-21:11:15:08] Application Installer end with exit code 0
    [2014-11-21:11:15:18] Application Installer begin with version 15.0.0.356
    on Windows 8 x86
    [2014-11-21:11:15:18] Commandline is: -playerVersion=15,0,0,223
    -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false
    -fromUserEvent=false -- -isinstalled com.goalscape.app.GoalscapeDesktop
    7AC31F0C6B613204057EF6C630FDA9AC3AF1DB7F.1 adobe.com:air0.36036144895479083
    onApplicationVersion
    [2014-11-21:11:15:18] Installed runtime (15.0.0.356) located at c:\Program
    Files (x86)\Common Files\Adobe AIR
    [2014-11-21:11:15:18] Application Installer end with exit code 0
    [2014-11-21:11:15:28] Application Installer begin with version 15.0.0.356
    on Windows 8 x86
    [2014-11-21:11:15:28] Commandline is: -playerVersion=15,0,0,223
    -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false
    -fromUserEvent=false -- -isinstalled com.goalscape.app.GoalscapeDesktop
    7AC31F0C6B613204057EF6C630FDA9AC3AF1DB7F.1 adobe.com:air0.43249301286414266
    onApplicationVersion
    [2014-11-21:11:15:28] Installed runtime (15.0.0.356) located at c:\Program
    Files (x86)\Common Files\Adobe AIR
    [2014-11-21:11:15:28] Application Installer end with exit code 0
    [2014-11-21:11:15:38] Application Installer begin with version 15.0.0.356
    on Windows 8 x86
    [2014-11-21:11:15:38] Commandline is: -playerVersion=15,0,0,223
    -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false
    -fromUserEvent=false -- -isinstalled com.goalscape.app.GoalscapeDesktop
    7AC31F0C6B613204057EF6C630FDA9AC3AF1DB7F.1 adobe.com:air0.009815135970711708
    onApplicationVersion
    [2014-11-21:11:15:38] Installed runtime (15.0.0.356) located at c:\Program
    Files (x86)\Common Files\Adobe AIR
    [2014-11-21:11:15:38] Application Installer end with exit code 0
    [2014-11-21:11:15:48] Application Installer begin with version 15.0.0.356
    on Windows 8 x86
    [2014-11-21:11:15:48] Commandline is: -playerVersion=15,0,0,223
    -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false
    -fromUserEvent=false -- -isinstalled com.goalscape.app.GoalscapeDesktop
    7AC31F0C6B613204057EF6C630FDA9AC3AF1DB7F.1 adobe.com:air0.06701290840283036
    onApplicationVersion
    [2014-11-21:11:15:48] Installed runtime (15.0.0.356) located at c:\Program
    Files (x86)\Common Files\Adobe AIR
    [2014-11-21:11:15:48] Application Installer end with exit code 0
    [2014-11-21:11:15:58] Application Installer begin with version 15.0.0.356
    on Windows 8 x86
    [2014-11-21:11:15:58] Commandline is: -playerVersion=15,0,0,223
    -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false
    -fromUserEvent=false -- -isinstalled com.goalscape.app.GoalscapeDesktop
    7AC31F0C6B613204057EF6C630FDA9AC3AF1DB7F.1 adobe.com:air0.09979245439171791
    onApplicationVersion
    [2014-11-21:11:15:58] Installed runtime (15.0.0.356) located at c:\Program
    Files (x86)\Common Files\Adobe AIR
    [2014-11-21:11:15:58] Application Installer end with exit code 0
    [2014-11-21:11:16:08] Application Installer begin with version 15.0.0.356
    on Windows 8 x86
    [2014-11-21:11:16:08] Commandline is: -playerVersion=15,0,0,223
    -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false
    -fromUserEvent=false -- -isinstalled com.goalscape.app.GoalscapeDesktop
    7AC31F0C6B613204057EF6C630FDA9AC3AF1DB7F.1 adobe.com:air0.26242688158527017
    onApplicationVersion
    [2014-11-21:11:16:08] Installed runtime (15.0.0.356) located at c:\Program
    Files (x86)\Common Files\Adobe AIR
    [2014-11-21:11:16:08] Application Installer end with exit code 0
    [2014-11-21:11:16:18] Application Installer begin with version 15.0.0.356
    on Windows 8 x86
    [2014-11-21:11:16:18] Commandline is: -playerVersion=15,0,0,223
    -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false
    -fromUserEvent=false -- -isinstalled com.goalscape.app.GoalscapeDesktop
    7AC31F0C6B613204057EF6C630FDA9AC3AF1DB7F.1 adobe.com:air0.4433138039894402
    onApplicationVersion
    [2014-11-21:11:16:18] Installed runtime (15.0.0.356) located at c:\Program
    Files (x86)\Common Files\Adobe AIR
    [2014-11-21:11:16:18] Application Installer end with exit code 0
    [2014-11-21:11:16:29] Application Installer begin with version 15.0.0.356
    on Windows 8 x86
    [2014-11-21:11:16:29] Commandline is: -playerVersion=15,0,0,223
    -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false
    -fromUserEvent=false -- -isinstalled com.goalscape.app.GoalscapeDesktop
    7AC31F0C6B613204057EF6C630FDA9AC3AF1DB7F.1 adobe.com:air0.12571383034810424
    onApplicationVersion
    [2014-11-21:11:16:29] Installed runtime (15.0.0.356) located at c:\Program
    Files (x86)\Common Files\Adobe AIR
    [2014-11-21:11:16:29] Application Installer end with exit code 0
    [2014-11-21:11:16:38] Application Installer begin with version 15.0.0.356
    on Windows 8 x86
    [2014-11-21:11:16:38] Commandline is: -playerVersion=15,0,0,223
    -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false
    -fromUserEvent=false -- -isinstalled com.goalscape.app.GoalscapeDesktop
    7AC31F0C6B613204057EF6C630FDA9AC3AF1DB7F.1 adobe.com:air0.4547684225253761
    onApplicationVersion
    [2014-11-21:11:16:38] Installed runtime (15.0.0.356) located at c:\Program
    Files (x86)\Common Files\Adobe AIR
    [2014-11-21:11:16:38] Application Installer end with exit code 0
    [2014-11-21:11:16:48] Application Installer begin with version 15.0.0.356
    on Windows 8 x86
    [2014-11-21:11:16:48] Commandline is: -playerVersion=15,0,0,223
    -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false
    -fromUserEvent=false -- -isinstalled com.goalscape.app.GoalscapeDesktop
    7AC31F0C6B613204057EF6C630FDA9AC3AF1DB7F.1 adobe.com:air0.9333774200640619
    onApplicationVersion
    [2014-11-21:11:16:48] Installed runtime (15.0.0.356) located at c:\Program
    Files (x86)\Common Files\Adobe AIR
    [2014-11-21:11:16:48] Application Installer end with exit code 0
    [2014-11-21:11:16:58] Application Installer begin with version 15.0.0.356
    on Windows 8 x86
    [2014-11-21:11:16:58] Commandline is: -playerVersion=15,0,0,223
    -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false
    -fromUserEvent=false -- -isinstalled com.goalscape.app.GoalscapeDesktop
    7AC31F0C6B613204057EF6C630FDA9AC3AF1DB7F.1 adobe.com:air0.9040185138583183
    onApplicationVersion
    [2014-11-21:11:16:58] Installed runtime (15.0.0.356) located at c:\Program
    Files (x86)\Common Files\Adobe AIR
    [2014-11-21:11:16:58] Application Installer end with exit code 0
    [2014-11-21:11:17:08] Application Installer begin with version 15.0.0.356
    on Windows 8 x86
    [2014-11-21:11:17:08] Commandline is: -playerVersion=15,0,0,223
    -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false
    -fromUserEvent=false -- -isinstalled com.goalscape.app.GoalscapeDesktop
    7AC31F0C6B613204057EF6C630FDA9AC3AF1DB7F.1 adobe.com:air0.3516798233613372
    onApplicationVersion
    [2014-11-21:11:17:08] Installed runtime (15.0.0.356) located at c:\Program
    Files (x86)\Common Files\Adobe AIR
    [2014-11-21:11:17:08] Application Installer end with exit code 0
    [2014-11-21:11:17:18] Application Installer begin with version 15.0.0.356
    on Windows 8 x86
    [2014-11-21:11:17:18] Commandline is: -playerVersion=15,0,0,223
    -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false
    -fromUserEvent=false -- -isinstalled com.goalscape.app.GoalscapeDesktop
    7AC31F0C6B613204057EF6C630FDA9AC3AF1DB7F.1 adobe.com:air0.5107677392661572
    onApplicationVersion
    [2014-11-21:11:17:18] Installed runtime (15.0.0.356) located at c:\Program
    Files (x86)\Common Files\Adobe AIR
    [2014-11-21:11:17:18] Application Installer end with exit code 0
    [2014-11-21:11:17:28] Application Installer begin with version 15.0.0.356
    on Windows 8 x86
    [2014-11-21:11:17:28] Commandline is: -playerVersion=15,0,0,223
    -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false
    -fromUserEvent=false -- -isinstalled com.goalscape.app.GoalscapeDesktop
    7AC31F0C6B613204057EF6C630FDA9AC3AF1DB7F.1 adobe.com:air0.281456942204386
    onApplicationVersion
    [2014-11-21:11:17:28] Installed runtime (15.0.0.356) located at c:\Program
    Files (x86)\Common Files\Adobe AIR
    [2014-11-21:11:17:28] Application Installer end with exit code 0
    [2014-11-21:11:17:38] Application Installer begin with version 15.0.0.356
    on Windows 8 x86
    [2014-11-21:11:17:38] Commandline is: -playerVersion=15,0,0,223
    -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false
    -fromUserEvent=false -- -isinstalled com.goalscape.app.GoalscapeDesktop
    7AC31F0C6B613204057EF6C630FDA9AC3AF1DB7F.1 adobe.com:air0.049099795054644346
    onApplicationVersion
    [2014-11-21:11:17:38] Installed runtime (15.0.0.356) located at c:\Program
    Files (x86)\Common Files\Adobe AIR
    [2014-11-21:11:17:38] Application Installer end with exit code 0
    [2014-11-21:11:17:48] Application Installer begin with version 15.0.0.356
    on Windows 8 x86
    [2014-11-21:11:17:48] Commandline is: -playerVersion=15,0,0,223
    -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false
    -fromUserEvent=false -- -isinstalled com.goalscape.app.GoalscapeDesktop
    7AC31F0C6B613204057EF6C630FDA9AC3AF1DB7F.1 adobe.com:air0.6880962736904621
    onApplicationVersion
    [2014-11-21:11:17:48] Installed runtime (15.0.0.356) located at c:\Program
    Files (x86)\Common Files\Adobe AIR
    [2014-11-21:11:17:48] Application Installer end with exit code 0
    [2014-11-21:11:17:58] Application Installer begin with version 15.0.0.356
    on Windows 8 x86
    [2014-11-21:11:17:58] Commandline is: -playerVersion=15,0,0,223
    -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false
    -fromUserEvent=false -- -isinstalled com.goalscape.app.GoalscapeDesktop
    7AC31F0C6B613204057EF6C630FDA9AC3AF1DB7F.1 adobe.com:air0.2520658690482378
    onApplicationVersion
    [2014-11-21:11:17:58] Installed runtime (15.0.0.356) located at c:\Program
    Files (x86)\Common Files\Adobe AIR
    [2014-11-21:11:17:58] Application Installer end with exit code 0
    [2014-11-21:11:18:08] Application Installer begin with version 15.0.0.356
    on Windows 8 x86
    [2014-11-21:11:18:08] Commandline is: -playerVersion=15,0,0,223
    -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false
    -fromUserEvent=false -- -isinstalled com.goalscape.app.GoalscapeDesktop
    7AC31F0C6B613204057EF6C630FDA9AC3AF1DB7F.1 adobe.com:air0.22422592528164387
    onApplicationVersion
    [2014-11-21:11:18:08] Installed runtime (15.0.0.356) located at c:\Program
    Files (x86)\Common Files\Adobe AIR
    [2014-11-21:11:18:08] Application Installer end with exit code 0
    [2014-11-21:11:18:18] Application Installer begin with version 15.0.0.356
    on Windows 8 x86
    [2014-11-21:11:18:18] Commandline is: -playerVersion=15,0,0,223
    -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false
    -fromUserEvent=false -- -isinstalled com.goalscape.app.GoalscapeDesktop
    7AC31F0C6B613204057EF6C630FDA9AC3AF1DB7F.1 adobe.com:air0.1520707937888801
    onApplicationVersion
    [2014-11-21:11:18:18] Installed runtime (15.0.0.356) located at c:\Program
    Files (x86)\Common Files\Adobe AIR
    [2014-11-21:11:18:18] Application Installer end with exit code 0
    [2014-11-21:11:18:28] Application Installer begin with version 15.0.0.356
    on Windows 8 x86
    [2014-11-21:11:18:28] Commandline is: -playerVersion=15,0,0,223
    -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false
    -fromUserEvent=false -- -isinstalled com.goalscape.app.GoalscapeDesktop
    7AC31F0C6B613204057EF6C630FDA9AC3AF1DB7F.1 adobe.com:air0.6016980702988803
    onApplicationVersion
    [2014-11-21:11:18:28] Installed runtime (15.0.0.356) located at c:\Program
    Files (x86)\Common Files\Adobe AIR
    [2014-11-21:11:18:28] Application Installer end with exit code 0
    [2014-11-21:11:18:38] Application Installer begin with version 15.0.0.356
    on Windows 8 x86
    [2014-11-21:11:18:38] Commandline is: -playerVersion=15,0,0,223
    -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false
    -fromUserEvent=false -- -isinstalled com.goalscape.app.GoalscapeDesktop
    7AC31F0C6B613204057EF6C630FDA9AC3AF1DB7F.1 adobe.com:air0.6943421568721533
    onApplicationVersion
    [2014-11-21:11:18:38] Installed runtime (15.0.0.356) located at c:\Program
    Files (x86)\Common Files\Adobe AIR
    [2014-11-21:11:18:38] Application Installer end with exit code 0
    [2014-11-21:11:18:48] Application Installer begin with version 15.0.0.356
    on Windows 8 x86
    [2014-11-21:11:18:48] Commandline is: -playerVersion=15,0,0,223
    -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false
    -fromUserEvent=false -- -isinstalled com.goalscape.app.GoalscapeDesktop
    7AC31F0C6B613204057EF6C630FDA9AC3AF1DB7F.1 adobe.com:air0.9161266116425395
    onApplicationVersion
    [2014-11-21:11:18:48] Installed runtime (15.0.0.356) located at c:\Program
    Files (x86)\Common Files\Adobe AIR
    [2014-11-21:11:18:48] Application Installer end with exit code 0
    [2014-11-21:11:18:58] Application Installer begin with version 15.0.0.356
    on Windows 8 x86
    [2014-11-21:11:18:58] Commandline is: -playerVersion=15,0,0,223
    -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false
    -fromUserEvent=false -- -isinstalled com.goalscape.app.GoalscapeDesktop
    7AC31F0C6B613204057EF6C630FDA9AC3AF1DB7F.1 adobe.com:air0.6740026096813381
    onApplicationVersion
    [2014-11-21:11:18:58] Installed runtime (15.0.0.356) located at c:\Program
    Files (x86)\Common Files\Adobe AIR
    [2014-11-21:11:18:58] Application Installer end with exit code 0
    [2014-11-21:11:19:08] Application Installer begin with version 15.0.0.356
    on Windows 8 x86
    [2014-11-21:11:19:08] Commandline is: -playerVersion=15,0,0,223
    -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false
    -fromUserEvent=false -- -isinstalled com.goalscape.app.GoalscapeDesktop
    7AC31F0C6B613204057EF6C630FDA9AC3AF1DB7F.1 adobe.com:air0.8636882556602359
    onApplicationVersion
    [2014-11-21:11:19:08] Installed runtime (15.0.0.356) located at c:\Program
    Files (x86)\Common Files\Adobe AIR
    [2014-11-21:11:19:08] Application Installer end with exit code 0
    [2014-11-21:11:19:18] Application Installer begin with version 15.0.0.356
    on Windows 8 x86
    [2014-11-21:11:19:18] Commandline is: -playerVersion=15,0,0,223
    -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false
    -fromUserEvent=false -- -isinstalled com.goalscape.app.GoalscapeDesktop
    7AC31F0C6B613204057EF6C630FDA9AC3AF1DB7F.1 adobe.com:air0.6505794324912131
    onApplicationVersion
    [2014-11-21:11:19:18] Installed runtime (15.0.0.356) located at c:\Program
    Files (x86)\Common Files\Adobe AIR
    [2014-11-21:11:19:18] Application Installer end with exit code 0
    [2014-11-21:11:19:28] Application Installer begin with version 15.0.0.356
    on Windows 8 x86
    [2014-11-21:11:19:28] Commandline is: -playerVersion=15,0,0,223
    -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false
    -fromUserEvent=false -- -isinstalled com.goalscape.app.GoalscapeDesktop
    7AC31F0C6B613204057EF6C630FDA9AC3AF1DB7F.1 adobe.com:air0.8391236490570009
    onApplicationVersion
    [2014-11-21:11:19:28] Installed runtime (15.0.0.356) located at c:\Program
    Files (x86)\Common Files\Adobe AIR
    [2014-11-21:11:19:28] Application Installer end with exit code 0
    [2014-11-21:11:19:38] Application Installer begin with version 15.0.0.356
    on Windows 8 x86
    [2014-11-21:11:19:38] Commandline is: -playerVersion=15,0,0,223
    -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false
    -fromUserEvent=false -- -isinstalled com.goalscape.app.GoalscapeDesktop
    7AC31F0C6B613204057EF6C630FDA9AC3AF1DB7F.1 adobe.com:air0.6878913487307727
    onApplicationVersion
    [2014-11-21:11:19:38] Installed runtime (15.0.0.356) located at c:\Program
    Files (x86)\Common Files\Adobe AIR
    [2014-11-21:11:19:38] Application Installer end with exit code 0
    [2014-11-21:11:19:48] Application Installer begin with version 15.0.0.356
    on Windows 8 x86
    [2014-11-21:11:19:48] Commandline is: -playerVersion=15,0,0,223
    -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false
    -fromUserEvent=false -- -isinstalled com.goalscape.app.GoalscapeDesktop
    7AC31F0C6B613204057EF6C630FDA9AC3AF1DB7F.1 adobe.com:air0.40212470619007945
    onApplicationVersion
    [2014-11-21:11:19:48] Installed runtime (15.0.0.356) located at c:\Program
    Files (x86)\Common Files\Adobe AIR
    [2014-11-21:11:19:48] Application Installer end with exit code 0
    [2014-11-21:11:19:58] Application Installer begin with version 15.0.0.356
    on Windows 8 x86
    [2014-11-21:11:19:58] Commandline is: -playerVersion=15,0,0,223
    -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false
    -fromUserEvent=false -- -isinstalled com.goalscape.app.GoalscapeDesktop
    7AC31F0C6B613204057EF6C630FDA9AC3AF1DB7F.1 adobe.com:air0.9091048291884363
    onApplicationVersion
    [2014-11-21:11:19:58] Installed runtime (15.0.0.356) located at c:\Program
    Files (x86)\Common Files\Adobe AIR
    [2014-11-21:11:19:58] Application Installer end with exit code 0
    [2014-11-21:11:20:08] Application Installer begin with version 15.0.0.356
    on Windows 8 x86
    [2014-11-21:11:20:08] Commandline is: -playerVersion=15,0,0,223
    -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false
    -fromUserEvent=false -- -isinstalled com.goalscape.app.GoalscapeDesktop
    7AC31F0C6B613204057EF6C630FDA9AC3AF1DB7F.1 adobe.com:air0.3984553599730134
    onApplicationVersion
    [2014-11-21:11:20:08] Installed runtime (15.0.0.356) located at c:\Program
    Files (x86)\Common Files\Adobe AIR
    [2014-11-21:11:20:08] Application Installer end with exit code 0
    [2014-11-21:11:20:18] Application Installer begin with version 15.0.0.356
    on Windows 8 x86
    [2014-11-21:11:20:18] Commandline is: -playerVersion=15,0,0,223
    -sandboxType=remote -securityDo

  19. Support Staff 19 Posted by Richard Parslow on 26 Nov, 2014 06:49 PM

    Richard Parslow's Avatar

    Hello Mark

    Thanks very much for the Install.log text. We will post here with any news.

    Best

    Richard

Discussions are closed to public comments.
If you need help with Goalscape please start a new discussion.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac