can not install
De toepassing kon niet worden geïnstalleerd, omdat het installatiebestand beschadigd is. Probeer een nieuw installatiebestand te krijgen van de toepassingsauteur.
It can not find the initial file
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Support Staff 1 Posted by Richard Parslow on 20 Nov, 2014 09:21 AM
Hello Jan
Sorry you have been having trouble – and for responding in English.
The latest version of Goalscape Desktop (2.7.3) is double-certificated and there is definitely nothing wrong with the installer file itself. If you have had Goalscape Desktop installed on that machine before, the problem may be because you missed the previous update (to version 2.7.2); otherwise it is probably due to an issue with the local installation of Adobe AIR.
Either way, the solution is to uninstall both Goalscape Desktop and Adobe AIR, then do fresh reinstalls of both:
Uninstall Goalscape Desktop.
Uninstall Adobe AIR.
Go to our Download page and follow the steps to install the latest AIR first, then download and run the GoalscapeDesktop.air file. (Note that you may need to enforce the '.air' suffix during the download.)
If you still have any difficulty please post again with details of the Operating System (and version) on the affected machine and confirm whether this is a first-time install or an update. Then we will give you instructions for a full 'clean' reinstall.
We are also working on a captive runtime version of Goalscape Desktop that will make the application independent of the local AIR environment – watch out for announcements...
All the best!
Richard
2 Posted by Jan Kolstee on 20 Nov, 2014 10:28 AM
New install on new laptop lenovo windows 8.1
this fault
De toepassing kon niet worden geïnstalleerd, omdat het installatiebestand
beschadigd is. Probeer een nieuw installatiebestand te krijgen van de
toepassingsauteur.
translated
The file for installtion is damaged
follow your previous instructions
Jan
Support Staff 3 Posted by Richard Parslow on 20 Nov, 2014 11:05 AM
Hello Jan
That error message is a default message for failed installations. The GoalscapeDesktop.air installer file is definitely not "damaged", so the issue is likely to be with your local Adobe AIR environment.
If you have already tried the solution in our previous message, you can do a full clean reinstall as follows:
Uninstall Goalscape Desktop completely – after the standard Remove Programs, search for any other files and folders called "goalscape" and delete them.
Uninstall Adobe AIR.
Go to your Registry and delete the Encrypted Local Data Storage (ELS) files that relate to your Goalscape Desktop installation. In Windows 8.1 they should be in the following directory*:
[user_home]\AppData\Roaming\Adobe\AIR\ELS[application_id]
Delete all files and folders that have the form: com.goalscape.app.GoalscapeDesktop.[guid]
(where 'guid' is a long character string)
*Note though that some Windows 8 environments may store the Registry data in different locations on the hard drive (eg under a separate 'Admin' or 'Guest' user_id, rather than under your personal account); and some networks have additional security settings that require Admin privileges to access these files. Furthermore, the Search function in the OS does not always include the Registry: this means you cannot simply search for the ELS folders and files by filename; so if you cannot find them in the directory described above you may need to trawl through several different user accounts and locations.
Go to our Download page and follow the steps to install the latest AIR first, then download and run the GoalscapeDesktop.air file. (Note that you may need to enforce the '.air' suffix during the download.)
After resetting the Registry, Goalscape Desktop will behave as a freshly installed, unactivated trial and will therefore start new trial period. So you will need to (re)activate the new installation at the Welcome screen by entering your username and password. I confirm that you have a spare permission on your account to do this.
All the best
Richard