Update schlägt fehl

Kai Gärtner's Avatar

Kai Gärtner

14 Dec, 2014 05:56 PM

Sehr geehrtes Goalscape-Team,

leider schlägt das letzte Update fehl, siehe: http://screencast.com/t/3Q8rSnSPeao

Vielen Dank für Ihre zeitnahe Antwort.

Mit freundlichen Grüßen,
Kai Gärtner

  1. Support Staff 1 Posted by Richard Parslow on 14 Dec, 2014 07:00 PM

    Richard Parslow's Avatar

    Hello Kai

    Sorry you have had trouble – and for responding in English.

    The latest version of Goalscape Desktop (2.7.3) is double-certificated, so a standard installation (or update) should be straightforward.

    The problem you are experiencing may be because you missed the previous update (to version 2.7.2), or because there is something wrong with the local installation of Adobe AIR. Either way, the solution is to uninstall both Goalscape Desktop and Adobe AIR, then do fresh reinstalls of both:

    1. Uninstall Goalscape Desktop.

    2. Uninstall Adobe AIR – on a Mac, instead of simply moving the AIR icon to Trash, you should use the special 'Adobe AIR Uninstaller' application (usually in Applications > Utilities).

    3. Go to our Download page and follow the steps to install the latest AIR first, then download and run the GoalscapeDesktop.air file. (Note that you may need to enforce the '.air' suffix during the download.)

    If you still have any difficulty please post again and we will give you instructions for a full 'clean' reinstall.

    We are working on a captive runtime version of Goalscape Desktop that will make the application independent of the local AIR environment – watch out for announcements...

    All the best!

    Richard

  2. 2 Posted by gaertner on 15 Dec, 2014 11:42 AM

    gaertner's Avatar

    Hi Richard,

    that solved the issue. But it also seems to have deleted all subgoals from my latest goalscape. How’s that possible? Any idea?

    fyi, I uninstalled goalscape desktop using app cleaner, including library files etc.

    Kind regards
    Kai

  3. Support Staff 3 Posted by Richard Parslow on 15 Dec, 2014 12:38 PM

    Richard Parslow's Avatar

    Hello Kai

    Goalscape Desktop software updates should have absolutely no effect at all on any of your existing projects (stored as .gsp files on your hard drive).

    So you should be able to find the latest versions of your projects exactly where you last saved them (probably somewhere under Documents). If there are some subgoals "missing" from any project it is most likely that you are looking at a previous version of that project (maybe you saved a later version under a different name or in a different location?). Otherwise it can only be the case that you did not save your changes to the project after adding those subgoals during a previous session; or because you deleted them before saving.

    You mention that you used AppCleaner, which also deleted your "library files": that may be what has caused the problem here. We certainly do not recommend using AppCleaner for for Goalscape Desktop updates. It is unnecessary (even when, as in this case, you had missed some intermediate updates) – and may cause unforeseen problems. That is why we posted precise step-by-step instructions in our previous message here (the same instructions also appear on our Known Issues page).

    1. After your update, did Goalscape Desktop appear as a completely fresh install of the trial software (ie on initial startup you had to accept the EULA and go through the Welcome screen with options to Try, Activate or Buy)? If so, it means that the "library files" that AppCleaner deleted included your Registry, which is where the activation record for that machine is stored. So you will need to re-activate your installation.

    2. Did the application open with just the 'Get Started with Goalscape' project and not with your last-open projects (and was the Recent list empty)? If so, that means that AppCleaner also deleted your Preferences folder, which is where the information about your previous sessions and save history is stored. The Preferences folder also contains your settings for Language, Color scheme, Autosave interval, etc, so if it has been deleted you will need to reset those using the Preferences screen.

    When we issue a Goalscape Desktop update you will see an on-screen notification about it the next time you start the application while you are connected to the Internet. You just need to click 'Install now' and follow the instructions. These updates do not require any other changes and AppCleaner is definitely not required.

    All the best

    Richard

  4. 4 Posted by gaertner on 16 Dec, 2014 02:51 PM

    gaertner's Avatar

    Hi Richard,

    to be honest I have no clue why this happened. Maybe I forgot to save, but that’s not my usual behaviour – especially because I even exported the Goalscape in its final state!

    Never mind – I will rebuild the Goalscape, feel free to close this ticket – and thanks again for your precious support!

    Kai

  5. Support Staff 5 Posted by Richard Parslow on 16 Dec, 2014 03:51 PM

    Richard Parslow's Avatar

    Hi Kai

    OK – thanks for letting us know. Note that in Goalscape Desktop there is an Autosave facility, which can provide a backup in case you close a project without saving it. The Autosave options are in the Preferences screen (click the 'wrench' icon at top right to access this).

    Keep achieving great goals!

    Richard

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