Tutorial videos do not work

Tine Vinther Poulsen's Avatar

Tine Vinther Poulsen

18 Dec, 2014 12:47 PM

I cannot seem to get the tutorial cideos to work. Tried with different browsers (explorer and firefox) and none of them worked.

  1. Support Staff 1 Posted by Richard Parslow on 18 Dec, 2014 12:57 PM

    Richard Parslow's Avatar

    Hi Tine

    We are unable to reproduce the error you are reporting here. Please could you confirm whether you are talking about the Infopoint videos in the software itself, or the Intro and Tutorial videos on our website.

    Thanks for your patience and cooperation here.


  2. 2 Posted by Tine Vinther Po... on 18 Dec, 2014 01:04 PM

    Tine Vinther Poulsen's Avatar

    Hi Richard,

    It's the tutorials on this site: http://www.goalscape.com/fullfeaturelist

    P.S. - I'll write you a on the other mail correspondence that we are having a little later

    Med venlig hilsen/Kind Regards
    Sailing Aarhus
    Tine Vinther Poulsen
    Contact details:
    Idrættens Hus Vest
    Stadion Allé 70
    DK-8000 Aarhus C
    +45 22 92 59 60
    [email blocked]

    Organizers of 

    2014 49er & 49erFX Youth World Championship
    2014 Aarhus Sailing Week/Olympic Autumn Regatta
    2014 Prince Henrik Silver Trophy

    -----Oprindelig meddelelse-----
    Fra: Richard Parslow [mailto:[email blocked]]
    Sendt: 18. december 2014 13:57
    Til: Tine Vinther Poulsen
    Emne: Tutorial videos do not work [Problems]

  3. Support Staff 3 Posted by Richard Parslow on 18 Dec, 2014 07:51 PM

    Richard Parslow's Avatar

    Hi Tine

    I confirm that those videos are certainly working fine at this end. Since you have had a problem using both Firefox and IE, it is likely that the issue is due to your installed version of Adobe Flash Player. Please download the latest version here and try again.

    You can also try the Chrome browser: it uses a Flash plug-in and automatically updates the Flash Player for content viewed on Chrome.

    If problems persist, please post again with a screenshot of what you see and details of your Operating System and version and the browser and version you are using.

    Lastly, all the mini-videos that describe specific functionality are implemented as Infopoint videos in the software itself. To access Infopoints, click the 'i' button at top right, then click any blue 'i' button to see the video about that feature or UI element. (Also requires the latest Adobe FP).

    All the best


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