Unable to sign into account

alan Edwards's Avatar

alan Edwards

27 Apr, 2015 07:56 AM


I'm unable to sign into my account (I'm currently China, not if that will make a difference)

my subscription should be still valid and i recieved no email requesting renewal

are you able assist

  1. Support Staff 1 Posted by Richard Parslow on 27 Apr, 2015 09:08 AM

    Richard Parslow's Avatar

    Hello Alan

    Sorry you have been having trouble.

    I confirm that you have a valid Goalscape Connect subscription, so you should be able to access your account by signing in here with your username and password.

    Please could you provide more information about the problem you have signing in to Goalscape Connect – details of any error messages and screenshots would be very helpful.

    • If it is an 'invalid credentials' message, remember that you reset your password last year; if you have lost the new one you can reset it again here.

      You can also check your credentials by using them to log in to your account on our customer database here. If you have a problem doing so please provide details (including screenshots, if possible).

    • If it is a Service issue (or blank screen), it could be due to a slow connection or possible a network problem. Please provide details of any firewall or AV software you have running.

      We are not aware of any connection or access problems specific to China; you may however wish to check with your ISP and local providers.

    • You should also check that you have the latest version of Adobe Flash Player – you can download it here.

    • Please confirm your Operating System (and version) and the browser (and version) you are using. You could also try a different browser – Google Chrome uses a Flash Player plugin that updates automatically.

    All the best


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