I cant donwload the Program goalscape

Daniel Flefil's Avatar

Daniel Flefil

05 Jun, 2015 10:23 PM

When I try to download it it says that the file I try to start is damaged and I have to download another for it to work.

  1. Support Staff 1 Posted by Richard Parslow on 06 Jun, 2015 05:40 AM

    Richard Parslow's Avatar

    Hello Daniel

    Sorry you have been having trouble.

    Download and installation issues are nearly always to do with the local Adobe AIR environment, so the first thing to try is to uninstall and reinstall Goalscape Desktop and Adobe AIR:

    1. Uninstall Goalscape Desktop.

    2. Uninstall Adobe AIR completely.

    3. Go to our Download page and follow the steps to download the latest Adobe AIR first, then download and run the GoalscapeDesktop.air file. (Note that you may need to enforce the '.air' suffix during the download.)

    In the meantime you can also try the web application Goalscape Connect – you can register for the free trial here or click the 'Sign up for free' link on the sign-in screen itself.

    All the best

    Richard

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