I cant activate Goalscape as says internet connection problem

Dave Reddin's Avatar

Dave Reddin

07 Jun, 2015 06:48 PM


I have purchased netscape, received the login and password details and get the following message - cant activate due to temporary internet timeout

My internet is fine, please can you assist

  1. Support Staff 1 Posted by Richard Parslow on 07 Jun, 2015 07:37 PM

    Richard Parslow's Avatar

    Hello Dave

    Sorry you have been having trouble.

    We are aware of a new activation issue affecting a few customers and we are working on a fix. I have attached a special Preview version of Goalscape Desktop with some changes to the built-in activation process.

    Please download the attached installer file, save it to your Desktop and run it with a double-click. It will install in exactly the same way as the existing Public version and you should be able to activate it at the Welcome screen using your Goalscape credentials.

    If problems persist please post again with details of the Operating System (and version) and any firewall or AV software you have running. You could also try activating Goalscape Desktop using a different connection or network, or (if it is a laptop) from a different location.

    All the best


  2. 2 Posted by Dave Reddin on 08 Jun, 2015 10:51 AM

    Dave Reddin's Avatar

    Thanks Richard

    It appears tro have installed with this solution, many thanks

    Dave Reddin
    Head of Performance Services
    +44 (0) 7836 643154

  3. Support Staff 3 Posted by Richard Parslow on 08 Jun, 2015 11:11 AM

    Richard Parslow's Avatar

    Hi Dave

    Splendid! Thanks for letting us know.

    If you need anything else please post again.


  4. Richard Parslow closed this discussion on 10 Jan, 2019 05:42 PM.

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