Activation issue - Network Error

Brad Stephens's Avatar

Brad Stephens

08 Jun, 2015 11:51 AM

Hi Goalscape Team,
Similar problem to a recent one noted in Discussions, receiving Network Error when trying to activate Goalscape Desktop on my new computer which is running Windows 7 (64) , IE 11
I understand that a fix is underway but should I download the same .air file to attempt to fix the problem or wait for a resolution ?
Best regards,
Brad Stephens

  1. Support Staff 1 Posted by Richard Parslow on 08 Jun, 2015 11:58 AM

    Richard Parslow's Avatar

    Hi Brad

    Yes: please try the new Preview version of Goalscape Desktop (copy attached). It has proved to be effective for others experiencing the same issue – let us know if it works for you too!



  2. 2 Posted by Brad Stephens on 10 Jun, 2015 06:36 AM

    Brad Stephens's Avatar

    Hi Richard,

    Thanks, that resolved the issue.

    Best regards,
    Brad Stephens

  3. Support Staff 3 Posted by Richard Parslow on 10 Jun, 2015 08:05 AM

    Richard Parslow's Avatar

    Great – thanks for letting us know. When we release the next Public update it will auto-install over that Preview version.

    All the best


  4. Richard Parslow closed this discussion on 10 Jun, 2015 08:05 AM.

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