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Activation issue - Network Error

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Brad Stephens

08 Jun, 2015 11:51 AM

Hi Goalscape Team,
Similar problem to a recent one noted in Discussions, receiving Network Error when trying to activate Goalscape Desktop on my new computer which is running Windows 7 (64) , IE 11
I understand that a fix is underway but should I download the same .air file to attempt to fix the problem or wait for a resolution ?
Best regards,
Brad Stephens

• GoalscapeNetworkError.jpg 26.2 KB

1. Support Staff 1 Posted by Richard Parslow on 08 Jun, 2015 11:58 AM

   

   Hi Brad

   Yes: please try the new Preview version of Goalscape Desktop (copy attached). It has proved to be effective for others experiencing the same issue – let us know if it works for you too!

   Best

   Richard

   • GoalscapeDesktop-r3580-dsign.air 11.8 MB
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2. 2 Posted by Brad Stephens on 10 Jun, 2015 06:36 AM

   

   Hi Richard,

   Thanks, that resolved the issue.

   Best regards,
   Brad Stephens

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3. Support Staff 3 Posted by Richard Parslow on 10 Jun, 2015 08:05 AM

   

   Great – thanks for letting us know. When we release the next Public update it will auto-install over that Preview version.

   All the best

   Richard

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4. Richard Parslow closed this discussion on 10 Jun, 2015 08:05 AM.