Can't activate purchase due to timed out internet connection

Mariana Lopez Dudet's Avatar

Mariana Lopez Dudet

15 Jun, 2015 04:23 PM

Hi.

I'm trying to activate Goalscape Desktop and it shows an error message. Thanks for your time

  1. 1 Posted by Mariana Lopez D... on 15 Jun, 2015 04:32 PM

    Mariana Lopez Dudet's Avatar

    I was already able to solve it with the information in your knowledge base. Thank you

  2. Support Staff 2 Posted by Richard Parslow on 15 Jun, 2015 05:33 PM

    Richard Parslow's Avatar

    Great – thanks very much for letting us know.

    Enjoy the journey!

    Richard

  3. Richard Parslow closed this discussion on 15 Jun, 2015 05:33 PM.

  4. mdudet re-opened this discussion on 15 Jun, 2015 05:38 PM

  5. 3 Posted by mdudet on 15 Jun, 2015 05:38 PM

    mdudet's Avatar

    I'm sorry but another issue arised. I've already activated Goalscape
    Desktop but my Goalscape Connect account is still in "trial period expired"
    mode. How can I let the system know I purchased the service?

    Saludos

    2015-06-15 12:33 GMT-05:00 Richard Parslow <[email blocked]>
    :

  6. Support Staff 4 Posted by Richard Parslow on 15 Jun, 2015 05:42 PM

    Richard Parslow's Avatar

    Hello Mariana

    I confirm that your Goalscape Desktop license and Goalscape Connect subscription are registered and valid. If you are still seeing the 'trial expired' notice in Goalscape Connect, all you need to do is to sign out of Goalscape Connect and sign back in again.

    If problems persist please post again.

    Best

    Richard

  7. 5 Posted by mdudet on 15 Jun, 2015 06:01 PM

    mdudet's Avatar

    I'm so sorry (and so ashamed) I didn't try that before!! It was so obvious.
    I'm sorry for wasting your time. Best wishes and thanks again :D

    Saludos

    2015-06-15 12:42 GMT-05:00 Richard Parslow <[email blocked]>
    :

  8. Support Staff 6 Posted by Richard Parslow on 15 Jun, 2015 07:57 PM

    Richard Parslow's Avatar

    No worries – you are not the first to have done that and you will probably not be the last!

    Cheers!

    Richard

  9. Richard Parslow closed this discussion on 15 Jun, 2015 07:57 PM.

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