Can't activate purchase due to timed out internet connection
I'm trying to activate Goalscape Desktop and it shows an error message. Thanks for your time
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1 Posted by Mariana Lopez D... on 15 Jun, 2015 04:32 PM
I was already able to solve it with the information in your knowledge base. Thank you
Support Staff 2 Posted by Richard Parslow on 15 Jun, 2015 05:33 PM
Great – thanks very much for letting us know.
Enjoy the journey!
Richard Parslow closed this discussion on 15 Jun, 2015 05:33 PM.
mdudet re-opened this discussion on 15 Jun, 2015 05:38 PM
3 Posted by mdudet on 15 Jun, 2015 05:38 PM
I'm sorry but another issue arised. I've already activated Goalscape
Desktop but my Goalscape Connect account is still in "trial period expired"
mode. How can I let the system know I purchased the service?
2015-06-15 12:33 GMT-05:00 Richard Parslow <[email blocked]>
Support Staff 4 Posted by Richard Parslow on 15 Jun, 2015 05:42 PM
I confirm that your Goalscape Desktop license and Goalscape Connect subscription are registered and valid. If you are still seeing the 'trial expired' notice in Goalscape Connect, all you need to do is to sign out of Goalscape Connect and sign back in again.
If problems persist please post again.
5 Posted by mdudet on 15 Jun, 2015 06:01 PM
I'm so sorry (and so ashamed) I didn't try that before!! It was so obvious.
I'm sorry for wasting your time. Best wishes and thanks again :D
2015-06-15 12:42 GMT-05:00 Richard Parslow <[email blocked]>
Support Staff 6 Posted by Richard Parslow on 15 Jun, 2015 07:57 PM
No worries – you are not the first to have done that and you will probably not be the last!
Richard Parslow closed this discussion on 15 Jun, 2015 07:57 PM.