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reactivation

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tim

17 Sep, 2015 01:04 PM

Hi

I have purchased a subscription and it is still telling me it is not valid, plus I need a new version to go with my new PC

1. Support Staff 1 Posted by Richard Parslow on 17 Sep, 2015 01:41 PM

   

   Hello Tim

   No worries – just uninstall the software from your old machine, then download a fresh copy of the trial to your new PC using the 'Install now' button on our homepage. If you have any difficulty, go to the Download page and follow the steps to install the latest version of Adobe AIR first, then downkoad and rub the GoalscapeDesktop.air installer file.

   When the application starts, accept the EULA and activate the software at the Welcome screen. I confirm that you have speare permissions on your account to do this, so if your credentials are not working it is likely that you are using the wrong password. You can reset your password here (that link is also on the Welcome screen itself).

   Enjoy the journey!

   Richard

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2. 2 Posted by Tim Newton on 17 Sep, 2015 02:28 PM

   

   Hi Richard

   Thanks for info, why does the web page not work?

   Tim Newton

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3. 3 Posted by Tim Newton on 17 Sep, 2015 02:39 PM

   

   Hi Richard

   Thanks for info, why does the web page not work?

   Tim Newton

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4. Support Staff 4 Posted by Richard Parslow on 17 Sep, 2015 03:17 PM

   

   Hi Tim

   Ah, sorry – I missed the reference to 'subscription' in your first message. I confirm that your Goalscape Connect subscription is perfectly valid.

   Goalscape Connect sessions persist even when you close your browser or switch off your computer; so if you are still seeing an on-screen 'Trial Period Expired' message, all you need to do is to sign out and back in again with your Goalscape credentials (you may remember you reset your password in 2012 – if you have lost the new one you can reset it again here).

   Keep achieving great goals!

   Richard

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