You have entered an invalid username or password.

Yuri Katz's Avatar

Yuri Katz

04 Dec, 2015 01:05 PM

Hi i have PC and laptop i can access to pc but in laptop i get "You have entered an invalid username or password."
i use same password

  1. 1 Posted by Adrian Aioanei on 04 Dec, 2015 01:14 PM

    Adrian Aioanei's Avatar

    Hi Yuri,

    That happens when you are trying to login at https://connect.goalscape.com, right?
    For a start, can you confirm that you are using your normal username ([email blocked]) when logging in?
    We are looking into the server logs to trace this issue with your account.

    Regards.
    Adrian

  2. 2 Posted by Adrian Aioanei on 04 Dec, 2015 01:17 PM

    Adrian Aioanei's Avatar

    Also, can you let us know what platform and browsers are you using in the two instances (one that works and one that doesn't).

    Adrian

  3. 3 Posted by Emmett Lazich on 04 Dec, 2015 01:26 PM

    Emmett Lazich's Avatar

    Hello Yuri,

    Sorry for the inconvenience. Today I was doing user database reconciliation and that meant that I rolled back some user passwords (just passwords) to yesterdays values. I can see that yours was affected.

    We cannot see your password in plain text, but if you want me to I can restore your password to yesterday's value, or you can self reset it again here https://www.goalscape.com/accounts/password/reset

    Let me know what to do. I wont touch your account again unless you want me to.

    If there is any other problem then we'll solve it. But we need more info.

    Again sorry for the inconvenience.

    Emmett

  4. 4 Posted by Yuri Katz on 04 Dec, 2015 02:28 PM

    Yuri Katz's Avatar

    in another pc i not have a problem

  5. 5 Posted by Yuri Katz on 04 Dec, 2015 02:30 PM

    Yuri Katz's Avatar

    ok now i not have access from any pc :(

  6. 6 Posted by Yuri Katz on 04 Dec, 2015 02:31 PM

    Yuri Katz's Avatar

    no i not access from any pc

  7. 7 Posted by Yuri Katz on 04 Dec, 2015 02:34 PM

    Yuri Katz's Avatar

    ok i reset the password now its look ok Thanks a lot

  8. 8 Posted by Emmett Lazich on 04 Dec, 2015 03:19 PM

    Emmett Lazich's Avatar

    That's great news.

  9. Emmett Lazich closed this discussion on 04 Dec, 2015 03:19 PM.

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