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Unable to Edit Notes in iOS

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Bart

25 Mar, 2016 04:58 AM

Hi,
How do you edit a note in iOS (iPhone/iPad)?
I can view a note created in the online version but cannot edit it.
Am I missing something?

1. Support Staff 1 Posted by Richard Parslow on 25 Mar, 2016 11:59 AM

   

   Hello Bart

   Sorry you have been having trouble.

   Please Uninstall your existing version of the Goalscape Mobile app and download the latest version from the Appstore.

   If problems persist please post again with a screenshot of what you see when you click the Edit/View Notes option in the Goal Edit menu. Please also confirm the version number (at the foot of the filter screen when you swipe right).

   Note too that you can in fact access the full Goalscape Online application on your iPad. To do so you need to use the free Puffin browser for iPad, which (unlike the standard iOS Safari browser) supports Flash applications.

   All the best

   Richard

   • Edit

2. 2 Posted by Bart Kuiper on 26 Mar, 2016 11:12 PM

   

   Hi Richard,

   Thank you for your prompt reply, much appreciated.

   I have the latest versions of the apps on both my iPad and iPhone, but am unable to both create notes in iOS and edit notes. On the iPad, I am unable to bring up the context menu to select an option (e.g. Edit Note/Comment). And on the iPhone, where I am able to bring up the menu, if I try to edit a note/comment for an item (goal or sub-goal) which has no existing notes, the app goes into an endless loop (spinning circle).

   Given the issues I am having I have decided to stick with the desktop app for the time being. I have requested a refund and for my recurring monthly subscription to be cancelled.

   Hopefully these issues in the iOS apps will be resolved.

   Kind regards,

   Bart Kuiper

   Sent from my iPad

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3. Richard Parslow closed this discussion on 26 Mar, 2016 11:31 PM.