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Goal Shortcut Keys Not Behacing Properly

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lycannon

27 Jan, 2017 12:57 PM

The Structure shortcut keys are not behaving as expected.

Add Subgoal
If you click a goal and press Insert, a new subgoal is created (as expected). If you press the key again, no new goal is created (using Insert key. CTRL+G works as expected)

Add Neighbor
Pressing SHIFT+Insert on a goal pastes text from the clipboard instead of adding a neighbor. CTRL+SHIFT+G adds neighbor as expected.

Delete Goal
Shortcut key does not function at all.

1. Support Staff 1 Posted by Richard Parslow on 27 Jan, 2017 02:10 PM

   

   Hello Eric

   Thanks for taking the time to contact us about this.

   To help us to investigate properly, please could you confirm:

   1. Whether the error occurs in Goalscape Desktop or Goalscape Online (or both)

   2. The make and model of your computer

   3. The Operating System and version

   4. (For Goalscape Online) the browser and version

   All the best

   Richard

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2. 2 Posted by lycannon on 06 Feb, 2017 03:00 PM

   

   Hello Richard,

   I am using the latest version of the desktop goalscape.

   1. Not sure, only using destkop
   2. Dell E5540
   3. Windows 7 x64

   Thanks,
   Eric

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3. Support Staff 3 Posted by Richard Parslow on 06 Feb, 2017 03:29 PM

   

   Hi Eric

   Thanks for the additional information.

   Following your initial post here we found an error that affects the hotkey shortcuts as you described. We will issue a fix in the next Updates for Goalscape Desktop – please look out for announcements.

   All the best

   Richard

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4. 4 Posted by lycannon on 09 Oct, 2017 04:06 PM

   

   There have been a few updates since this issue was posted, but I'm still having the problem.

   Thanks,
   Eric

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5. Support Staff 5 Posted by Richard Parslow on 09 Oct, 2017 05:06 PM

   

   Hello Eric

   Sorry you are still having trouble using the hotkey shortcuts in Goalscape Desktop. I have escalated this to the development team for further investigation.

   In the meantime, please ensure that you have the latest Adobe AIR (version 27) installed – you can see your installed version if you mouseover the 'Goalscape' logo at top left of the Goalscape Desktop screen.

   Please could you also let us know if simply closing and restarting Goalscape Desktop makes a difference – that will provide valuable clues as to the cause.

   All the best

   Richard

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6. 6 Posted by lycannon on 10 Oct, 2017 11:39 AM

   

   Richard,

   I have AIR 27.0.0.124 and Goalscape 2.9.4 (build 4076.1420) installed.

   I've tested all the shortcut keys for Add Subgoal and Add Neighbor. The problem only happens when I use the Shift+Insert shortcut. Using Ctrl+Shift+G does inserts the goal correctly.

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7. Support Staff 7 Posted by Richard Parslow on 10 Oct, 2017 12:18 PM

   

   Hello Eric

   Thanks very much for the follow-up, confirming the missing shortcut (Shift + Insert to Add Neighbor). We are investigating this and will post here with any news.

   If any of the others are not working for you please post again with details.

   All the best

   Richard

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