Luis Cancino's Avatar

Luis Cancino

26 Apr, 2018 06:12 AM

Opening the mobile app messes with the way things are written in the notes section on the web platform. It destroys the font size and formatting.

On the web platform, the words I'm writing swallow the words below. For example, I have written a paragraph. I start writing above the paragraph. That sentence I'm writing begins to swallow/delete the paragraph letter by letter.

By no means is this a deal breaker. I can maneuver around the issues by 1) not using the mobile app and 2) by writing the content in another app and then copying and pasting. But it would be more convenient if I could do everything within the app.

  1. Support Staff 1 Posted by Richard Parslow on 26 Apr, 2018 10:46 AM

    Richard Parslow's Avatar

    Hello Luis

    Sorry you have had trouble. Thanks for taking the time to report these issues – I have already escalated them to the development team.

    We are working urgently on a fix for Issue 1 (editing or viewing Notes text in Mobile app causes loss of formatting).

    We are (so far) unable to reproduce your 'Issue 2'. We have however heard of some anomalies in Chrome under Windows 10. Please could you ensure that you have the latest Adobe Flash Player installed, then let us know if the same issue occurs when you use a different browser (eg Mozilla Firefox).

    Thanks again for reporting these errors – we will post here with any news.

    All the best


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