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second goal without default title

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Chris

29 Jul, 2018 08:18 AM

Just a minor abnormality but: If you successively add new goals with shift+ctrl+g the second added goals gets an empty default title. Just hit shift+ctrl+g twice.

1. Support Staff 1 Posted by Richard Parslow on 29 Jul, 2018 09:49 AM

   

   Hello Chris

   Sorry you have had trouble.

   When you Add a Subgoal or Neighbor, the new goal appears with the default name 'New Goal' selected in the name field in the panel header, so you can type (or paste) text to name it. This should indeed work exactly the same on multiple use of the hotkey shortcuts (even if you do not enter text or do anything else in between each use of the shortcut).

   We cannot reproduce the error you have reported here in our tests (see the attached screenshot) and we have not heard from anyone else experiencing it.

   • If the issue is in the standalone application Goalscape Desktop, please try the 'uninstall and reinstall Goalscape Desktop and Adobe AIR' fix: step-by-step instructions are on our Known Issues page.

   • If it is in the web application Goalscape Online, please ensure that you have the latest Adobe Flash Player installed and enabled in your browser. We also recommend Mozilla Firefox or Google Chrome – and Chrome uses its own Flash plugin so it is always up to date.

   If problems persist, please post again with the following details:

   • Confirmation of whether you are using Desktop or Online

   • Make and model of your computer

   • Operating System and version

   • For Desktop: installed versions of Goalscape Desktop and Adobe AIR (you can see these if you mouseover the 'Goalscape' logo at top left)

   • For Online:

     • Browser(s) and version(s) you have tried
     • Installed version of Adobe Flash Player (you can see this if you mouseover the 'Goalscape' logo at top left of the Online screen).
     • How you connect to the internet (direct Ethernet/WiFi or via a LAN).

   • A screenshot showing how the Goalscape workspace appears for you after multiple use of Ctrl+ Shift+ G would be very helpful.

   All the best

   Richard

   • Multiple_use_of_Add_Neighbor_hotkey.png 159 KB
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2. 2 Posted by Chris on 29 Jul, 2018 10:22 AM

   

   Thanks for your reply. Here are the missing informations…

   I am using the desktop version of Goalscape: v 2.9.6 (build 4113.1438) / AIR 30.0.0.107
   Destop PC: Shuttle Inc. SZ87R (i7-4790K)
   Microsoft Windows 10 Pro (10.0.17134 Build 17134)

   • Goalscape.PNG 87.4 KB
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3. Support Staff 3 Posted by Richard Parslow on 29 Jul, 2018 12:35 PM

   

   Hi Chris

   Thanks very much for the additional details.

   I confirm that I have escalated this to the development team as:

   In Goalscape Desktop under Windows 10, on multiple successive use of Ctrl+ Shift+ G to Add Neighbors, the second one added appears with no default 'New Goal' name text – although it appears that the third one added (and any subsequent ones) do have the expected default name.

   If the above is not an accurate description of the error you have encountered please post again to clarify.

   You appear to have the latest Adobe AIR; nevertheless you may wish to try the 'uninstall and reinstall Goalscape Desktop and Adobe AIR' fix (step-by-step instructions for which are on our Known Issues page. Please let us know if this works for you.

   Thanks for your patience and cooperation here.

   Richard

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