Internet Connection

Chris's Avatar


10 Jan, 2019 05:33 PM

I have the same problem that is mentioned in this post:
If I download your bugfix file and try to install it I get the error message, that the file is not valid.
What can I do?

  1. Support Staff 1 Posted by Richard Parslow on 10 Jan, 2019 05:51 PM

    Richard Parslow's Avatar

    Hello Chris

    Sorry you have been having trouble.

    Nearly all download, installation and activation problems are due to an issue with the local Adobe AIR environment.

    The solution is the 'uninstall and reinstall Goalscape Desktop and Adobe AIR' fix: full step-by-step instructions are on our Known Issues page. Note that to uninstall AIR on a Mac you need to use the special 'Adobe AIR Uninstaller' app (this should be in Applications > Utilities).

    If that does not work for you, the most likely reason (especially if you are updating from a very old version of Goalscape Desktop) is that the existing Registry information on your hard drive is interfering with the new installation. In that case you will also need to clear your Registry by following the instructions on our Knowledge Base.

    Should you need to re-Activate your installation, you can do so by entering your username and password at the Welcome screen. If you have lost your password you can reset by entering your username here:

    Keep achieving great goals in 2019!

    PS The discussions you found (with the 'preview' version of Goalscape Desktop) were more than 3 years old, so that version is out of date (NB all subsequent versions of the software have included the fix). Thanks for letting us know that these misleading discussions were still open; we have now closed them to avoid confusing anyone else in future.

  2. 2 Posted by Chris Meier-Kot... on 13 Jan, 2019 06:31 PM

    Chris Meier-Kothe's Avatar

    Dear Richard,
    many thanks for your fast help and support. To give you a short feedback; I followed exactly your steps; everything went well - perfect! Thanks again & have a good start in the coming week

  3. Support Staff 3 Posted by Richard Parslow on 13 Jan, 2019 06:59 PM

    Richard Parslow's Avatar

    Hello Chris

    Splendid! Thanks very much for letting us know.

    Have a great year!


  4. Richard Parslow closed this discussion on 13 Jan, 2019 06:59 PM.

  5. Richard Parslow re-opened this discussion on 13 Jan, 2019 06:59 PM

Discussions are closed to public comments.
If you need help with Goalscape please start a new discussion.

Keyboard shortcuts


? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac