Notes Section

Richard Erickson's Avatar

Richard Erickson

02 Apr, 2019 06:00 PM

Adding notes used to allow for paragraph entry (Type a line, hit enter = advances to next line.) along with other word processing features. Those features are currently not working. Why?

  1. Support Staff 1 Posted by Richard Parslow on 02 Apr, 2019 06:51 PM

    Richard Parslow's Avatar

    Hello Richard

    Sorry you have had trouble.

    The Notes field is behaving as expected in all our tests (including Enter for a hard return); and we have not heard from anyone else experiencing a similar issue.

    Could it be that you are in a Comments tab? In the text entry field for Comments there are no formatting options; and pressing Enter posts the text as a timestamped message (you can use Shift+ Enter for a hard return).

    If you are indeed referring to an issue in the Notes field, please post again with the following details:

    • Make and model of your machine

    • Operating System and version (eg 'Windows 10')

    • Browser and version

    • Installed version of Adobe Flash Player (you can see this if you mouseover the 'Goalscape' logo at top left of the Online screen and, if necessary download the latest version)

    • Description of what happens when you use the Enter key; and any other functions affected

    • Screenshots to illustrate the issue.

    All the best


  2. 2 Posted by Richard E on 04 Apr, 2019 06:54 AM

    Richard E's Avatar

    That works for me. I worked it out [shift] [enter] gets me what I wanted.
    Thank you for your assistance and a great product. Much appreciated.


    Richard Erickson

  3. Support Staff 3 Posted by Richard Parslow on 04 Apr, 2019 09:48 AM

    Richard Parslow's Avatar

    Splendid! Thanks for letting us know – and for the great feedback.



  4. Richard Parslow closed this discussion on 04 Apr, 2019 09:48 AM.

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