Notes Section
Adding notes used to allow for paragraph entry (Type a line, hit enter = advances to next line.) along with other word processing features. Those features are currently not working. Why?
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Support Staff 1 Posted by Richard Parslow on 02 Apr, 2019 06:51 PM
Hello Richard
Sorry you have had trouble.
The Notes field is behaving as expected in all our tests (including Enter for a hard return); and we have not heard from anyone else experiencing a similar issue.
Could it be that you are in a Comments tab? In the text entry field for Comments there are no formatting options; and pressing Enter posts the text as a timestamped message (you can use Shift+ Enter for a hard return).
If you are indeed referring to an issue in the Notes field, please post again with the following details:
Make and model of your machine
Operating System and version (eg 'Windows 10')
Browser and version
Installed version of Adobe Flash Player (you can see this if you mouseover the 'Goalscape' logo at top left of the Online screen and, if necessary download the latest version)
Description of what happens when you use the Enter key; and any other functions affected
Screenshots to illustrate the issue.
All the best
Richard
2 Posted by Richard E on 04 Apr, 2019 06:54 AM
That works for me. I worked it out [shift] [enter] gets me what I wanted.
Thank you for your assistance and a great product. Much appreciated.
Sincerely
Richard Erickson
Support Staff 3 Posted by Richard Parslow on 04 Apr, 2019 09:48 AM
Splendid! Thanks for letting us know – and for the great feedback.
Best
Richard
Richard Parslow closed this discussion on 04 Apr, 2019 09:48 AM.