cannot install update

Erik Willekens's Avatar

Erik Willekens

04 May, 2019 09:22 AM


I try installing an update, yet I get an error, I added the error in the screenshot. How can this be resolved?

Friendly greetings,

Erik Willekens

  1. Support Staff 1 Posted by Richard Parslow on 04 May, 2019 10:37 AM

    Richard Parslow's Avatar

    Hello Erik

    Sorry you have had trouble - thanks for sending that screenshot.

    I am glad to say that there is nothing wrong with the GoalscapeDesktop.air installer file: that message referring to a 'certificate error' is misleading – it actually indicates that there is a problem with the Adobe AIR environment on your machine.

    The solution is to do the 'uninstall and reinstall Goalscape Desktop and Adobe AIR' fix: full step-by-step instructions are on our Known Issues page. Note that to uninstall AIR on a Mac you need to use the special 'Adobe AIR Uninstaller' app (this should be in Applications > Utilities).

    If that does not work for you, the most likely reason (especially if you are updating from a very old version of Desktop) is that the existing Registry information on your hard drive is interfering with the new installation. In that case you will also need to clear your Registry by following the instructions on our Knowledge Base.

    Should you need to re-Activate your installation, you can do so by entering your username and password at the Welcome screen. If you have lost your password you can reset it here.

    Keep achieving great goals!


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