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Downloading application

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Lai

16 Jul, 2019 01:06 PM

Dear Sir/ Madam

Could you help me download the install file. I get an error from Adobe air saying that it could not write to the hard disk.

Please help. A prompt response would be very much appreciated.

Kind regards.
Lai

• Screenshot_2019-07-16_at_2.06.07_pm.png 138 KB

1. Support Staff 1 Posted by Richard Parslow on 16 Jul, 2019 01:32 PM

   

   Hello Lai

   Sorry you have been having trouble.

   Nearly all download and all download and installation issues are due to a problem with the local Adobe AIR environment. So the first thing to try is the 'uninstall and reinstall Goalscape Desktop and Adobe AIR' fix: step-by-step instructions are on our Known Issues page. Please note that to uninstall AIR on a Mac, rather than simply dragging its icon to Trash, you need to run the special 'Adobe AIR Uninstaller' application (usually in Applications > Utilities).

   If problems persist, the most likely cause of this particular error is that rather than running the .dmg installer file, you are saving it – and to somewhere other than the default location (which is your Desktop). Please try running/opening the installer file instead; or, if you really want to save it, save it to your Desktop (then run it with a double-click).

   You may also wish to try a different browser: we recommend Google Chrome or Mozilla Firefox.

   Please note too that you can also use the separate (yet compatible) web application Goalscape Online. If you register for a Free user account you can create one Online project (30 goals maximum) and use it for ever, absolutely free.

   All the best

   Richard

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2. 2 Posted by Lai Ogunsola on 16 Jul, 2019 11:26 PM

   

   Hi Richard,

   Thanks for your prompt reply. I was using Opera before so

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3. 3 Posted by Lai Ogunsola on 16 Jul, 2019 11:33 PM

   

   Hi Richard,

   I was using Opera before so I have switched to chrome. I am curious as to
   why Adobe Air has to be used at all to be honest. Why not just offer the f*ile
   to download directly from your server? *Chrome seems to actually be worse
   on my system. At least opera said click to active flash. Flash is installed
   on my system but does not display any content in chrome for me.* Could you
   please send me the mac install file so that I can start using the trial
   with a view to buying the product if it meets my requirements.*

   Many thanks.
   Lai

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4. 4 Posted by Lai Ogunsola on 16 Jul, 2019 11:39 PM

   

   Hi Richard,

   I owe you an apology. The file seems to have downloaded now. Sorry for the
   multiple messages. I have managed to download and install the application.

   Many thanks.

   Lai

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5. Support Staff 5 Posted by Richard Parslow on 16 Jul, 2019 11:51 PM

   

   Hi Lai

   Splendid! Thanks very much for letting us know.

   Sorry again that the download process did not go smoothly for you at first. You will be pleased to know that we are working on a captive runtime version of Desktop that will make the install independent of the local AIR environment.

   Enjoy the journey!

   Richard

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6. Richard Parslow closed this discussion on 16 Jul, 2019 11:51 PM.

7. Lai Ogunsola re-opened this discussion on 19 Jul, 2019 09:28 AM

8. 6 Posted by Lai Ogunsola on 19 Jul, 2019 09:28 AM

   

   This comment was split into a new private discussion: Desktop freezing

   Hi Richard,

   Thanks, I have been using Goal scape and think that its great. Its already
   had an immediate impact on me, its helped me visualise the range of tasks
   that I am working on concurrently.

   I need some help with the app. Its become unresponsive and not allowing me
   to make any changes. Please see attached screenshot. Also I noticed
   occasional image artefacts below the screen.

   Many thanks.
   Lai

   • Screenshot_2019-07-19_at_8.19.53_am.png 734 KB
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9. Richard Parslow closed this discussion on 19 Jul, 2019 09:46 AM.