Overview map not showing (Showing partially)
I have 3 Ongoing Projects and the first one I ever created is working fine. However, the other 2 are extremely slow to open up although they have less subgoals and my main issue is that the overview map on the left hand corner is cut off. I have attached a photo to show what I mean.
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Goalscape_Issue.jpg
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Goalscape_Issue.jpg
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Support Staff 1 Posted by Richard Parslow on 31 Jul, 2019 09:08 PM
Hello Rosario
Sorry you have been having trouble – and for the delay in responding (for some reason your message here went into our spam filter).
I confirm that I have already escalated this graphics rendering issue to our development team.
You should be able to resolve any View issues by refreshing the browser page. If that does not resolve the issue, please ensure that you have the latest Adobe Flash Player installed on your machine and Enabled/Allowed in your browser(s).
Otherwise, depending on your screen resolution and the complexity of your project, this may simply be a display issue. To help us to investigate, please confirm the make and model of your computer and, if you are using a separate monitor, the screen resolution. Please also Share that project with us (as [email blocked]) so that we can check how it appears here.
Regarding the 'slow response' you reported on your other projects, please could you confirm their size (approximate number of goals) and Share them with [email blocked] so we can check them for any errors.
If your projects contain confidential information we can sign any NDA you may require.
All the best
Richard