cecilia's Avatar


20 Aug, 2019 02:48 PM

I updated the flash and still can not enter. What do I do? Thanks!!

  1. Support Staff 1 Posted by Richard Parslow on 20 Aug, 2019 03:44 PM

    Richard Parslow's Avatar

    Hello Cecilia

    Sorry you have had trouble.

    Goalscape Online requires the latest Flash to be installed on your machine _and Enabled/Allowed in your browser.

    Some browsers have Known Issues with all Flash applications (not just Goalscape Online), so we recommend Google Chrome or Mozilla Firefox. Chrome uses its own Flash plugin, so it should always be up to date; you do though need to ensure it is Allowed by Chrome, so if you see a 'download Flash' message just click it, then in the popup that appears, select 'Allow'. In Firefox you can select 'Always Activate Flash' in Preferences (Firefox > Preferences > Extensions & Themes > Plugins).

    If that does not fix the issue for you please post again with the following details:

    • Make and model of your machine
    • Operating System and version (eg 'Windows 10')
    • Browser(s) and version(s) you have tried.

    All the best


  2. Support Staff 2 Posted by Richard Parslow on 20 Aug, 2019 03:48 PM

    Richard Parslow's Avatar

    PS Incidentally we cannot trace any Goalscape account under the email address you are using to post here ([email blocked]). Please confirm the email address you registered when you signed up for Goalscape so we can check that your account is valid.

    Also, if you are seeing an error message please send us a screenshot; and if there is a Details button please click it and C&P the full text here.

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