Can I disable automatically checking for updates?
Can I disable automatically checking for updates?
I have the desktop version of Goalscape on Mac OS X 10.9. I can not install the latest version of Adobe AIR, as it does not support 10.9, and the latest update of Goalscape requires AIR 32. So several times a day I get the annoying "Update available" box, but all I can do is close the window.
Screen_Shot_2019-08-21_at_17.35.35_.png
Discussions are closed to public comments.
If you need help with Goalscape please
start a new discussion.
Keyboard shortcuts
Generic
| ? | Show this help |
|---|---|
| ESC | Blurs the current field |
Comment Form
| r | Focus the comment reply box |
|---|---|
| ^ + ↩ | Submit the comment |
You can use Command ⌘ instead of Control ^ on Mac
Support Staff 1 Posted by Richard Parslow on 31 Aug, 2019 12:17 PM
Hello Steve
Goalscape Desktop uses AIR to allow installation on both Mac and Windows machines – and to support the autoupdate facility. We strongly recommend keeping Desktop up to date as that will ensures that you have all the latest features and fixes. The latest version is 2.9.7, which requires Adobe AIR version 29+.
If you cannot install the latest version of AIR (32), you can find older versions of AIR here: https://helpx.adobe.com/air/kb/archived-air-sdk-version.html – you need the relevant runtime download (not 'SDK'). If you need to uninstall your existing version of AIR first, you will need to use the special Adobe AIR Uninstaller.app, which you should be able to find in Applications > Utilities. Note that you will need to enter your system password (not your Goalscape password!) when you install or uninstall AIR.
All the best
Richard
2 Posted by bumper314 on 31 Aug, 2019 05:44 PM
Good information, thank you Richard. I was able to install AIR 31, which is the last version to support Mac OS X 10.9, and update Goalscape to 2.7.9 (from 2.9.4).
However, FYI, I did run into a slight issue with Goalscape and the certificates stored in Keychain stating that "The authenticity of 'Goalscape' cannot be verified." (see attached screenshot). I denied all requests which resulted in Goalscape resetting itself, so all I had to do was re-activate Goalscape and everything seems copacetic. No further help required.
Support Staff 3 Posted by Richard Parslow on 31 Aug, 2019 10:02 PM
Hi Steve
Yes – clicking OK on the Goalscape error message reset your Registry, which is why you had to (re)Activate your installation. We implemented that when Adobe changed their certification procedure a while back, so it was triggered when your MacOS generated the 'unverified' message.
Thanks for letting us know you managed to install the latest version of Goalscape and it is all working OK for you now.
Cheers!
Richard
Support Staff 4 Posted by Tomas Lehuta on 03 Sep, 2019 09:56 AM
Hi Steve,
we found out that automatic AIR runtime updates can be actually disabled by installing little AIR Settings Manager app that you can find here: https://helpx.adobe.com/air/kb/archived-air-sdk-version.html#main_D...
So try it out and let us know if that helps..
All the best,
Tomas