Goalscape update - certficate issue

Rudolf's Avatar


17 Nov, 2019 05:42 PM

I have: Win10, AIR, GS 2.9.1 (build 3873.1397)
After Install Start prompted Update on 2.9.8 (built 4242.1454) the error message regarding CERTIFICATE issue (not equel or not supports upgrades or invalid).
GS works but without updates…
Thanks for support.

  1. Support Staff 1 Posted by Richard Parslow on 17 Nov, 2019 06:02 PM

    Richard Parslow's Avatar

    Hello Rudolf

    Good to hear from you again – sorry you have had trouble.

    The AIR error message referring to a 'certificate problem' is misleading: it indicates that the real issue is with your local Adobe AIR environment. So the first thing to try is the 'uninstall and reinstall Goalscape Desktop and Adobe AIR' fix: step-by-step instructions are on our Known Issues page.

    If problems persist please send us a screenshot of the error message you are seeing – and if there is a Details button please click it and C&P the full text here.

    Keep achieving great goals!


  2. 2 Posted by rudolfo6666 . on 18 Nov, 2019 08:24 PM

    rudolfo6666 .'s Avatar

    Hi Richard,
    thanks for quick reply. I have only uninstalled and then installed GS
    without problems. I have the last fresh AIR. It seems, all is ok now.
    I am satisfied user.
    have a nice days,

    ne 17. 11. 2019 v 19:03 odesílatel Richard Parslow <
    [email blocked]> napsal:

  3. Support Staff 3 Posted by Richard Parslow on 18 Nov, 2019 08:53 PM

    Richard Parslow's Avatar

    Hi Rudolf

    Splendid! Thanks for letting us know.


  4. Richard Parslow closed this discussion on 18 Nov, 2019 08:53 PM.

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