uploading from local computer changes colors

Guido Delver's Avatar

Guido Delver

03 Jan, 2020 11:00 PM

Hi, when uploading a goalscape file into the cloud and opening it using the browser something goes wrong. After closing the file and reopenming the file it has changed the font color to the original fill color! The fill colors have been changed to white.

Hope you can solve this. Cheers Guido

  1. Support Staff 1 Posted by Richard Parslow on 03 Jan, 2020 11:52 PM

    Richard Parslow's Avatar

    Hello Guido

    Sorry you have been having trouble.

    Goal Colors applied in Goalscape Desktop projects are certainly saved in .gsp files and are maintained when you upload a .gsp file to Goalscape Online.

    From your description it appears that it may simply be that the 'Full fill goal coloring' option is not selected (so the goals have only their names and borders colored). If this is the case, just click the 'cog' button at top right of the Goalscape Online screen to open Settings, then check the 'Full fill goal coloring' option.

    If that does not resolve this for you, to clarify the issue you have encountered please post a copy of your .gsp file here, along with a screenshot of the project as it appears in Online. You can also Share that project with us (as [email blocked]). If your project contains confidential information we can sign any NDA you may require.

    Incidentally, if you are using Safari as your browser please note that it has some Known Issues with all Flash applications (not just Goalscape Online), so we recommend Mozilla Firefox or Google Chrome – and Chrome uses its own Flash plugin, so it should always be up to date (you may still need to Allow it though).

    Keep achieving great goals in 2020!


  2. 2 Posted by Guido Delver on 04 Jan, 2020 11:45 AM

    Guido Delver's Avatar

    That did the trick, thanks!

    Guido Delver
    mobile: +31 6 11 770 296
    skype: guido.delver

  3. Richard Parslow closed this discussion on 04 Jan, 2020 12:02 PM.

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